Optical Express Laser Eye Surgery & Opticians Reviews - www.opticalexpress.co.uk

★★★★☆
4.2 / 5
82% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

''The Optical Express Group was founded in 1991 and is now a world leader of selected healthcare services. The Group covers optical stores, refractive laser eye surgery and dental clinics, state-of-the-art medical hospitals and cosmetic treatment centres.''

Media Gallery for Optical Express Laser Eye Surgery & Opticians - www.opticalexpress.co.uk

Optical Express Laser Eye Surgery & Opticians - www.opticalexpress.co.uk

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Latest Reviews

★☆☆☆☆

“Deposit and Refund”

Written on: 24/11/2017 by Ireland374 (1 review written)

I had an appointment at Optical Express in Bluewater. They were very unorganised and I ended up waiting for ages as were others. I passed the tests and was suitable for lasik and paid a £500 deposit, and was informed that I could pay the balance after my telephone consultation. A few days later I received a call requesting the balance even though I hadn't received my telephone consultation, which I refused to pay. When I had my telephone consultation a few days later,I was then informed that… Read Full Review

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★☆☆☆☆

“Optical Express, any good? who knows”

Written on: 26/10/2017 by ShortSightedMark (1 review written)

Having had my initial consultation back in September at which I was advised that I was suitable for Lasik treatment. I booked the procedure for 3 November and my telephone consultation on Saturday 21 October. 15:30 to 16:30. I sat by the phone until 18:00 but had no phone call. I went out and at 20:00 the surgeon rang and left a message on my answer machine. No apology, just said he would try again either Sunday or Monday. Sadly, no phone call was received. So I rang the 'Customer Care' number… Read Full Review

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★☆☆☆☆

“Awful!”

Written on: 12/10/2017 by SaraMT (1 review written)

I have been a customer of Optical Express for some years now and in that time, I have had numerous problems with the appalling customer service. My most recent experience has been the worst however. I received my latest batch of lenses in September. Prior to this I had been experiencing headaches which I put down to working in front of a computer and driving a few hours each day (with a young baby in the car on most occasions). I had assumed (wrongly) that my lenses couldn't be the wrong… Read Full Review

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★☆☆☆☆

“Steer clear ”

Written on: 21/09/2017 by Marilyn353 (1 review written)

I had my eyes lasered with optical express in cork! There an absolute joke!! Iv had years of blurry vision and dry eyes after being promised aftercare and now there trying to charge me 70euro for an eye test I was told I wouldn't be charged for ! My laser didn't go to plan andsy vision was blurry but I got pregnant afterwards and I went over my years gaurentee but I was told that wouldn't matter they'd look after me!! It's just stress and worrying!! Don't choose optical express it's such a huge… Read Full Review

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★★★☆☆

“Why Bother with appointments”

Written on: 18/09/2017 by b12ywe (1 review written)

After 4 visits I was not seen less than 15 minutes after the appointment time. On one visit after waiting 35 minutes without any contact or indication that I was going to be seen. I asked at reception how much longer I was going to wait. After checking with the optician the receptionist told me that the optician would look at my notes and call me through in 10 minutes. The cost of my treatment is just under £7000 for this amount I feel that my time should not be wasted hanging around in a… Read Full Review

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★☆☆☆☆

“Optical Express-HORRIBLE aftercare service”

Written on: 06/09/2017 by albert.cheung (1 review written)

I had a bi-focal procedure done at Optical Express, Westfield W12 in August 2016. It went well. I had a few aftercares (eg first week, first month, bi monthly etc) there or the Uxbridge branch. my last check up was in Feb 2017 and I was told by the optician there to return after 6 months for the final check up. Recently when I called to have my LAST check up booked(part of the 12 months agreement) I was told I had to pay £50 because I missed the last 3 monthly check up after my last check in… Read Full Review

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★☆☆☆☆

“Amateur company. Avoid.”

Written on: 18/07/2017 by M61Vulcan (4 reviews written)

My mother has a cataract and the NHS wait was months away so I looked into going private. After looking at several web sites I contacted Optical Express. Their site says cataract operations from £1,995 per eye. Notice the “from” After filling out their web form they contacted me and we discussed arranging for one of their free consultations. As I live out in the far west of Cornwall their nearest place was Plymouth, so I agreed to go there. Then I was told that it was a small office… Read Full Review

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★☆☆☆☆

“WARNING!!!!! PERMANENT PAIN!!!!!”

Written on: 30/12/2016 by Pierce439 (1 review written)

Hi I had my left eye lazered nearly 2 years ago, I was told to rest my eye and put the drops in which I did to a tee. The 1st week was horrific!!!! You don't realise how much you use your eye balls when waking up till you have had laser. Your eye moves 1st then your brain catches up a few seconds later, by then your eye is in excruciating pain!!!! Omg I'm a strong lady, but it feels like your eye has just been scratched out, and your eye ball has been ripped out, I managed to put drops in then… Read Full Review

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★★★★★

“Amazing”

Written on: 10/01/2016 by Brendenl1960 (1 review written)

Had lens replacement surgery on both eyes on the 4th and 5th of this month down in Glasgow,what can I say absolutely delighted with the result,fantastic staff, very friendly and helpful, my eyesight is a dream come true,glasses have been dumped for good and we only came home on Wednesday, worth every penny,I would recommend Optical Express to anyone.No pain whatsoever and very quick,never ever thought that I would have such perfect vision, very true saying(your eyes are the windows to your… Read Full Review

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★☆☆☆☆

“Where to start...”

Written on: 09/01/2016 by Frost286 (1 review written)

On Saturday the 14.11.2015 I I had my free consultation done for Laser eye surgery at your Norwich branch, and I came away very upset and angry from the experience. First of all the store wasn’t up to standard, It was scruffy and dirty. The staff where relatively polite, but the optometrist had her mobile phone out and disappeared when I was made to watch the video. I felt this was unprofessional. Also when I was with my care person people kept walking in during the initial chat, test and… Read Full Review

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★☆☆☆☆

“Worst Ever Experience”

Written on: 05/01/2016 by Breanna143 (1 review written)

Customer services staff convinced me to pay a deposit for a laser surgery when I had not managed to book a day off from work, but the guy I dealt with said the slot will I wanted to get the surgery done will be gone so I should pay a deposit and if my holiday is not authorised I can get a full refund. But guess what? This happened on 21.11.15 and to date I still have not had my refund. Upon ringing today I was told there is an xmas backlog and my money will not be refunded until 19th of Jan… Read Full Review

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★☆☆☆☆

“Obstacle Express more like”

Written on: 01/01/2016

I decided to cancel my lens replacement surgery within 7 days of paying a £500 deposit. on 24th October (I had seen a great deal of negative reviews and a class action.) I was assured I would receive a refund within 28 days but after numerous emails and phone calls I have not received any refund or even been asked for my account details - now January 1st.From what I have read, this is standard behaviour from Optical Express. Next step is the small claims court or my solicitor. Which? has very… Read Full Review

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★☆☆☆☆

“Business Sharks - won't refund deposit as promised”

Written on: 22/12/2015 by Hunter381 (1 review written)

In the Spring, Optical Express St Vincent Street (Glasgow) refused to give me laser eye surgery as my prescription had changed by a whole diopter since the initial consultation in Braehead. But they would not return my £1000 (yes, one thousand pound) deposit. At the start of Ocotober, I went for another consultation at St Vincent Styreet, and this time they confirmed that I was not a suitable candidate for eye surgery, as I have had it before and my corneas are too unstable. I was happy with… Read Full Review

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★☆☆☆☆

“BEWARE NO LIFETIME FOLLOW UP CARE AS PROMISED”

Written on: 09/12/2015 by Bond354 (1 review written)

I had lens replacement surgery with Optical Express 14 months ago. I was told before, during and after the procedure that there is a common side effect of build up on the back of the lens. I was told not to worry as this could be removed by laser surgery FREE OF CHARGE. Today at my annual check up I was told I have a build up of cells on my right lens and that I would be charged £400 to have it removed. When queried about it being FOC I was told that was only for 12 months after the surgery. I… Read Full Review

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★☆☆☆☆

“Direct Debit Problems”

Written on: 05/11/2015 by robmh (1 review written)

Rang customer services today to try to cancel my direct debit for contact lenses. I was told that I agreed to a 12 month contract extension when I bought glasses in the summer. This was not discussed. Optical Express profit off this because it is not worth the time or money to take them to small claims court… Read Full Review

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★☆☆☆☆

“Optical Express have the Worst Customer Services on earth”

Written on: 01/11/2015

Recently told by DVA that my eyesight wasn't up to Vocational Driving standard so I contacted Optical Express (a few years post surgery).The response was "pay us £30.00" even though I was told originally that I would be entitled to free eye tests after surgery.The money in any case wasn't the issue. The issue was the arrogance of the Clinical Services Director SH who informed me by letter that my eyesight was good enough for Vocational driving; a man with truly psychic abilities. When I… Read Full Review

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★★★☆☆

“Distance vision is not how it was”

Written on: 31/10/2015 by Isherwood10 (1 review written)

My distance vision is not good after my lens replacement surgery. My distance was perfect and close up very poor. Now it's the other way round. I have been twice to St. Albans optical express and they have said twice my vision is good. My distance is definitely a problem now and need to get it corrected. I've been told a couple of weeks which is ain't good enough… Read Full Review

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★☆☆☆☆

“Extremely rude staff, Negligent treatment”

Written on: 18/10/2015 by SaloniS (1 review written)

I have had terrible experience with Optical Express Aberdeen. The eye tests given to me were not accurate and the staff refused to listen to my problems. They wasted a lot of my time by repeatedly giving me appointments to see the Optician who, for reasons best known to himself, refused to see me each time. During my last visit the staff was very rude to me and their callous attitude made me breakdown in tears. I was suffering severe eye pain and staff was very unsympathetic and unhelpful. I… Read Full Review

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★★★★☆

“Patient experience”

Written on: 30/08/2015 by tlHood78 (1 review written)

All aspects of the service provided were positive and professional. I would recommend this service to family and friends… Read Full Review

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★★★★☆

“So Happy”

Written on: 03/08/2015 by TiaKeating (1 review written)

That I dont have to worry about glasses any more, Just one concern trying to get an after care appointment is shocking… Read Full Review

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