World Nomads Travel Insurance Reviews - www.worldnomads.com

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★★☆☆☆

“Claim Department Terrible - Tripmate”

Written on: 12/02/2019 by Everett1957 (1 review written)

The reason you by insurance is so that you are covered. My baggage was delayed and I had PIR report and documentation and then denied my claim. Baggage Delay over a day is covered in the insurance. This is illegal for an insurance company to not uphold the plan that I bought… Read Full Review

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★★☆☆☆

“DON'T COUNT ON WORLD NOMADS TO HELP YOU!”

Written on: 02/06/2015

My husband and I were in Sacred Valley, Perú. It was the eve of our long awaited first visit to Machu Picchu. Unfortunately, just after midnight my husband suffered a pretty bad gastrointestinal episode in our hotel room. Our itinerary called for a 5 AM wake up time. Needless to say, we were able to sleep only for about three hours... There was no way that we could continue with our itinerary, as he (and me, too) needed to rest and recover. Fortunately, we had arranged for a second day in… Read Full Review

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★★☆☆☆

“Nomad Travel Insurance”

Written on: 20/10/2014 by princeton07 (1 review written)

My review is been long due. I feel a responsibility to share my experience so fellow travelers have the option to chose. We bought the best option insurance for my husband and I just in case something happens. We had a few claims with some incidentals. First of all the process for submitting the claims is an ordeal. Clearly the company is making it very difficult to submit for a reimbursement.There is a pile of paperwork that needs to be submitted with redundant information. When they ask you… Read Full Review

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★★☆☆☆

“Read the Fine Print and Beware ”

Written on: 22/04/2014 by AmareRoss (1 review written)

I recently had the misfortune of being hospitalised for one night in the USA. As turned out I only had bad reflux. But being cautious the hospital ran certain tests to see if I may have suffered a heart attack which thank the Lord I did not. Then the fun started with a mob called speciality assist based in London. When I contacted them about my claim on numerous occasions no one seemed to show any empathy and basically all answers they gave me appeared to be generic and very unhelpful. Even… Read Full Review

Worldnomads.com's Comment

Written on: 05/05/2014

Hi
Thanks for taking the time to give us your feedback and I am sorry that your experience with Specialty Assist was not a positive one.We are also very concerned about the level of service you received as this is also not what we would expect for our customers. If you could email us with your name and policy number (and attention it to me) I would like to investigate your case as we also expect high levels of service from our partners,
Thanks and kind regards
Kellie
Customer Experience Specialist

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★★☆☆☆

“Read the policy! Extension are problematic, leaving me...”

Written on: 06/05/2013 by ChrisSchmid (1 review written)

One of the reasons I chose Nomads travel insurance was that you can extend your policy during travels. Towards the End of my policy i had an kiteboard accident and hurt my hip. Since i had upgraded my policy to include kiteboarding i knew if shouldn't be a problem. I was also staying at my chosen location a bit longer, so I extended my policy. The follow-up treatment of the injury dragged on a bit (1 month) as the Radiological clinics in Australia are flat out and I was referred to specialists… Read Full Review

Worldnomads.com's Response to ChrisSchmid's Review

Written on: 12/06/2013

Hello,

I am very sorry to hear you are unhappy with the outcome of your claim.

Your feedback is really important. Please be assured we take all complaints about our service extremely seriously. We have escalated your concerns with our customer service managers and raised this issue with our insurer to review the product we offer.

Even though you were advised to wait until all treatment is complete before submitting your claim, this does not influence what is covered and what is not covered under your policy. If you had claimed your expenses after each treatment, your claim would still be assessed against the terms and conditions of the policy you bought, as follows:

- You were covered for the medical treatment you received before you extended your stay and bought more cover. These medical expenses were paid by the insurer.

- The other expenses were not covered as these expenses were excluded on your policy. This exclusion to cover is explained on our website when you bought the policy and when you bought each extended period: "any illness or injury which has come into existence, or has shown symptoms, or has been diagnosed in the previous insurance period(s) shall not be covered in the extended insurance period."

For others reading this: If you’re in a similar situation, please contact your insurer first before you agree to a course of medical treatment. That way you can be advised on what cover is available based on your individual situation. All of the plans we offer are different. Each policy has different terms and conditions of cover, limits and exclusions. The information provide here relates to the specific policy Chris purchased, which may be different to any policy you buy. Please do read your policy wording for the full description of coverage. That way you’ll understand what’s covered and not covered and won’t be disappointed if you do need to use it.

If in doubt, please ask. Our customer service team are always happy to help.

I wish you well on your travels Chris. I hope you found a policy to suit your needs.

Kind regards,

Katrina
WorldNomads.com

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Luizaqueroga's reply to Worldnomads.com's Comment

Written on: 10/11/2013

First of all, for all real costumers reviewers: thank you so much!
You saved me from this.
World Nomad: selling a insurance that has thousands of limitations leaving your clients without anything they paid for, is a bad! I am glad I didn't proceed with my purchase.

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Chrisschmid's reply to Luizaqueroga's Comment

Written on: 11/11/2013

No worries, you are welcome. Happy to help fellow travellers avoid companies that claim to beabout all about flexibility and then restricting it in the terms.

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★★☆☆☆

“Shocking Service from WorldNomads”

Written on: 20/10/2011 by sandystephenson (1 review written)

Do not be deceived by WorldNomads claims to be different to other insurance providers. I have had legitimate (and financially minor) claims rejected due to a post-facto 'interpretation' of an obscure technicality. I have taken several policies through them over the years without any claims but when we did suffer a loss (my 16 year old daughter was stranded at Washington airport for two days), they were a massive disappointment and totally unsympathetic. We will NEVER use their services again… Read Full Review

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★★☆☆☆

“I was impacted by the snowfall in England last...”

Written on: 18/05/2011

I was impacted by the snowfall in England last Christmas and put in a claim for an additional £300 of expenses that were incurred as a result through cancellation/rebooking. The claim was not accepted with World Nomads advising that they only accept claims for cancellation that are made prior to the day of intended travel. The main reason I went with them is because I was able to take out the policy whilst living in the UK after leaving my own country of Australia.

Basically, World Nomads… Read Full Review

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