Interparcel Reviews - www.interparcel.com

★★★★☆
4.1 / 5
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★☆☆☆☆

“ I am surprised they are still in business”

Written on: 30/09/2021 by Ewingll451 (1 review written)

I booked tuffnells through interparcel, and the item is a week late. Neither interparcel or tuffnells could care less, and just repeat the tracking. They refuse to give a refund for the item or breach of contract, and as of Monday there will be a county court writ for loss against them, as they booked the 'service'. Their customer 'service' is a joke, as is tuffnells who claim ‘road closure’ when they claim to be unable to take it out on delivery. I am surprised they are still in business… Read Full Review

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★☆☆☆☆

“Avoid like the Plague”

Written on: 21/09/2021 by stevehopper2 (7 reviews written)

You think you know best, you ignore the thousands of negative reviews of a company because you know better than anyone else. Folks, take my word for it, Interparcel do not care about you, your parcel, your business or your reputation. Your parcel will go missing, they will lie about it, use every "Customs" excuse in the world and then tell you that it will take up to 6 months to return your parcel (which I have no expectation of receiving) DO NOT USE !! Interparcel, what a horrible uncaring un… Read Full Review

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★☆☆☆☆

“Undelivered parcel”

Written on: 16/08/2021 by Dale247 (1 review written)

Absolutely poor service and misleading information. They advertised to deliver it within 3-5 working and its been 6 weeks now and no luck with it. Please never use this company as its very stressful and disappointing… Read Full Review

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★☆☆☆☆

“Goods damaged, and poor customer service”

Written on: 30/07/2021 by Jamiedanger (2 reviews written)

Terrible! My goods were damaged. After chasing them up for 4 weeks I am due to receive £25 compensation for the £300 of goods taken by them. Shameful… Read Full Review

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★☆☆☆☆

“Worst courier booking service ever!”

Written on: 14/07/2021 by mariaolet (1 review written)

I would never recommend using their service. They lost 2 package worth more than $20k of medical equipment. (StarTrack) said unable to locate package its a big box!!! Second big box they lost is worth $20,000 of medical equipment UPS. What a nightmare! they can lost any package without having consequences, then nothing. They are all in a big box. It's like you misplaced a refrigerator in your house. … Read Full Review

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★☆☆☆☆

“Booked same dah collection and delivery, paid extra...”

Written on: 13/07/2021 by KarsynTodd (1 review written)

Booked same dah collection and delivery, paid extra for parcel to be collected 2pm-4pm, wast 6h waiting and nobody turn up for 3 days. Cancel the service and been told that I will have to pay fee of £10.40+vat !!! For courier incompetence!!! Reported to Bank !!! Never ever and not recommended!!!… Read Full Review

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★☆☆☆☆

“Returned parcel”

Written on: 19/05/2021 by Amiyay388 (1 review written)

Sent a parcel to USA with chocolate for my grandkids for Easter it took 3 weeks and was returned to me, I asked them why and was told it contained restricted items and I had to pay another £20.95 for its return even though it had not left England. I have read restricted utem list and no mention of chocolate or food stuff. Now they are threatening me court, I say bring it on… Read Full Review

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★☆☆☆☆

“AVOID This terrible company.”

Written on: 20/03/2021 by covm (1 review written)

I would put 0 if I could. So i booked delivery service with interparcel via fedex for a parcel to be shipped internationally. I paid the agreed price for this parcel of £170 since it was a big box. All went smoothly I packed the box a perfect cube shape box (stated all correct measurements and weight all within the stated allowance), sent the parcel and it was delivered within a few days so I thought perfect that was good. 6 weeks later I receive a very vague email saying my parcel… Read Full Review

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★☆☆☆☆

“worst experience ”

Written on: 26/02/2021 by 296Welsh (1 review written)

The service is very bad, I booked a parcel to send india in December 2020 they created wrong inoice and send to indian custom due to this stupidity indian custom department hold my parcel sinec december 2020 and its now end of february 2021 Interparcel customer team dis not corporate with me and not helping me to get back my parcel back… Read Full Review

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★☆☆☆☆

“Used to be good!”

Written on: 14/02/2021 by danisahne (2 reviews written)

My parcel, booked via Interparcel, was picked up by Hermes on Tuesday 9th. Up until today, Sunday 14th, that parcel only made it 100 miles north of my location. And there has been no update for 3 days. I contacted Interparcel by chat and was told different stories ad to why they cannot contact Hermes to find out what's going on. I then called and instead of letting me explain the situation the customer service agent kept interrupting me rudely. Very very poor customer service!… Read Full Review

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★☆☆☆☆

“ACCEPT RESPONSIBILITY FOR FAILING CONTRACTUAL OBLIGATIONS”

Written on: 27/01/2021 by OhFairfaxAikman (1 review written)

Took them 6, yes 6 days and 2 couriers to collect a parcel. Eventual collector was 10 mins from the collection address but was unable to get to the collection because of a non-existent hill. Lots of excuses, No accountability or acknowledgement of their error, no remorse. God forbid they would accept they were wrong and make a refund...why would they do that? CEO contacted, no reply. Thanks, for those who might want to send him a complaint. In the past 10 years I must have used their services… Read Full Review

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★☆☆☆☆

“INTERPARCEL/TUFFNELLS”

Written on: 26/11/2020 by Wood359 (1 review written)

INTERPARCEL/TUFFNELLS AVOID. booked tuesday.said 'they had been'. i have a Ring.com doorbell, THEY HAD NOT! they rebooked for weds. no one turned up! they rebooked for thursday.again same. 'someone turned up' RE; MY RING.COM!! GONE ELSEWHERE.... they are; USELESS. WORTHLESS… Read Full Review

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★☆☆☆☆

“No delivery and arrogant attitude”

Written on: 20/11/2020 by Conleysr438 (1 review written)

I am very disappointed with Interparcel. I sent two International packages, selecting FedEx Priority because the estimated delivery dates were nearer in time, than if I were to send them by post or another courier. The first arrived at a Norwegian sorting office four days ago. and has not moved since. It was meant to be delivered at first on the 17th or 18th, then the 19th, but it appears to still be stuck. I chased on the day it was meant to be delivered, and was told it would be 24 hours… Read Full Review

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★☆☆☆☆

“DIDNT TURN UP”

Written on: 12/10/2020 by wcHammond140 (1 review written)

From 9 to 5 pick up ,o no they do not phoned interparcel up asked why they did not turn up.IT WAS DX FAULT could not get a van to pick it up .This i was told at 18.15pm in the evening all day wasted ,a day i will never get back all you get is sorry can not really do anything they said . DO NOT USE YOU HAVE BEEN WARNED… Read Full Review

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★☆☆☆☆

“Stay clear”

Written on: 07/10/2020 by Callie279 (1 review written)

Absolutely terrible service Absolutely terrible service £500 bike lost in transit No One knows where it went, where it was, who handled it Left my property and according to tracking ended up in a warehouse they use, THEN LOST INTO THIN AIR £25 compensation to add insult Terrible, very stressful time and customer service/ complaint manager did not care. DO NOT USE… Read Full Review

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★☆☆☆☆

“Hello users, I had a very bad experience with...”

Written on: 01/10/2020 by johnjohnvalle (1 review written)

Hello users, I had a very bad experience with interparcel. For a start I used their service to send a product to another European country. Not only it never got to the P.O Box, they took over 3 weeks to answer me that the receiver didnt not answer/didnt take my shipment. Again its a po box and receives any shipment 24/7. After insisting that they had not done the service that I had requested, they didnt know where the parcel was. And it only gets worst. After more than40 days after - insisting… Read Full Review

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★☆☆☆☆

“Appalling”

Written on: 26/08/2020 by yourebarred (2 reviews written)

Parcelforce lost my parcel, found it weeks later, broke it and delivered it in tiny pieces. They're not fit to be called couriers. Interparcel however, absolved themselves of all responsibilities. They then ignored emails, never once returned a call, misled me and were rude and obstructive throughout. Their service is appalling. They also made interest on my refund and paid it late… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID”

Written on: 14/08/2020

Amco Properties “This was my first time using interparcel. I used them as one of their couriers - Tuffnells - were able to collect the parcel from my home address the quickest. Also, they would provide their own label. 1)The driver collected the parcel a day later than agreed. 2) Driver did not provide a barcode that I could upload to prove To eBay that the item had been dispatched. 3) A day later interparcel web page was showing the parcel as “delivered” in contrast to what the… Read Full Review

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★☆☆☆☆

“Refusing a Refund”

Written on: 28/07/2020 by annetteewing (1 review written)

My 17 year old daughter paid just under £35 including insurance for a broken TV to be returned to Amazon via Tuffnells, booked through interparcel. Invoice raised showing clearly the collection and delivery address, TV collected and then 5 weeks later after suspicion of loss it arrived back on our doorstep with both Interparcel and Tuffnells stating they cannot deliver to Amazon. After numerous calls they are refusing to refund the money paid for the delivery service they have not provided, as… Read Full Review

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★☆☆☆☆

“Late and couldn't care less”

Written on: 15/07/2020 by helloflgs (1 review written)

AVOID! Late delivery and condescending customer service - I will never use them again… Read Full Review

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