TalkTalk Reviews - www.talktalk.co.uk

Click here if this is your business
★★★★☆
4.1 / 5
86.0% of users recommend this
Click here if this is your business
  • Signal Coverage

  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
TalkTalk - www.talktalk.co.uk - Ask a question now

Media Gallery for TalkTalk - www.talktalk.co.uk

TalkTalk - www.talktalk.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★☆

“Excellent Offer”

Written on: 24/12/2018 by Calvin996 (1 review written)

I update my phone and get the excellent offer and I get the perfect thing which i needed… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 2
★☆☆☆☆

“Loyalty does not pay”

Written on: 23/08/2018 by 123dhills (32 reviews written)

I have been with TalkTalk from the start. Talktalk is running an advert saying there won't be any price increases during your contract. My bill came and it had been increased by £1 I rang Talktalk CEO's office only to be told Talktalk has been very good to me. The man also told me to remove some of my packages to reduce the cost. I have removed a package to help with the cost. I am not in a position to increase my budget while on the pension,so I have had to cut my cloth… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 3 0
★☆☆☆☆

“totally totally frustrating and useless ”

Written on: 27/11/2017 by 277Payne (1 review written)

If you want help from this lot at Talk Talk see your doctor before contacting them you will need a very strong medication to keep you calm ! Dear goodness is this any way to treat the paying customer, It’s very similar to talking to a brick wall, why can’t people in the UK get to speak with first language English speaking staff why do these huge companies treat their customers like dirt? I would never have signed up to Talk Talk if I had known they used foreign call centres. This service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 5 0
★☆☆☆☆

“Avoid at all cost ”

Written on: 03/09/2017 by moby79 (34 reviews written)

Talktalk has enrolled me into a contract and added on extra charges which they refused to deduct off, added late payment charges two months down the line . There customer service team based in South Africa are very rude and do not understand basic English, when requested to raise a complaint they try and avoid by attempting to confuse or argue with you. When requested for there names they refuse, one agent even declared herself as a Manager and stated she has nobody to answer to when requested… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 4 0
★☆☆☆☆

“Worst Provider Imaginable”

Written on: 31/08/2017 by mal1977 (1 review written)

Took out a mobile phone contract with these clowns a wile back. Came to the end of the contract, turns out there had been another running in tandem in the background for whatever reason. Spoke with their advisers (clueless and incompetent come to mind) and reached an agreement to pay in two installments. Asked repeatedly once this was paid, would this terminate the contract, and was told repeatedly, yes it would. Ring up to settle, and now advised, no the contract runs until next year… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 3 0
★☆☆☆☆

“incompitent , punative charges and dire customer services”

Written on: 07/08/2017 by johnofleeds (1 review written)

we had 3 contacts with talktalk mobile and we found this company to be the worst we have delt with.my daughter ran over slightly with her data the charges for this were eye watering,so she set up an alert to tell her she was nearing her limit, they only alerted her when she had exceeded her limit, guess what!, more eyewatering charges,the customer help line was uninterested,and seemed to have difficulty understanding our gripe,seemed to be reading from a script to which they would not… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 4 0
★★★★★

“Very very best”

Written on: 15/07/2017 by Gligore (1 review written)

Very best and very god ang seriosly… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 4
★★★★★

“Awesome”

Written on: 13/07/2017 by Merrittnu421 (1 review written)

Brilliant network. Broadband is amazing that's why I ordered a phone… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 4
★★★★★

“Great value for money and easy to upgrade”

Written on: 06/07/2017 by pacashman (1 review written)

My phone contract has recently ended, so I went online to see what offers were available. I managed to find a new sim only deal that suits my needs and is actually cheaper than my old deal. It is also a rolling 30 day contract so if it doesn't suit me or my needs change I can check on-line to see if it can be changed. Also it was very easy to setup and it was all done within 5 minutes. Thanks a lot Talk Talk, I will be recommending you… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 4
★★★★★

“Definitely VFM!”

Written on: 03/07/2017 by Imastar (1 review written)

Thank you TalkTalk for bringing back your offer on a mobile SIM - 'small'plan - which represents great value for money. Although you have increased the cost of a similar plan by £1.00 from August 2017 a look around your website today means I'll pay double my usual monthly amount this month but from the month after that I'll be able to take advantage of this offer which will reduce my mobile bills by almost half again. In today's climate of constantly rising prices on life's essentials it's… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 4
★★★★★

“new mobile phone”

Written on: 01/07/2017 by Sparks211 (1 review written)

I am upgrading my mobile and found the deal offered excellent and the ease of ordering to be very easy… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 4
★☆☆☆☆

“Talk Talk.....never again!!”

Written on: 28/06/2017 by Yesenia454 (1 review written)

I wanted to upgrade my mobile. It has taken hours...from waiting to speak to an adviser 15+ minutes who told me that they no longer supplied them and to go to Carphone Warehouse, to trying to get thru to customer services to register my complaint. I would have binned them off had I not had been contracted with them for broadband and landline. I will be seeking an alternate provider in due course...not going through all that again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 4 0
★★★☆☆

“They won't give you the best price automatically”

Written on: 28/06/2017

We started on a mobile plan at £3 a month just a few years ago. It then rose to £9 a month, with talktalk helping themselves to the money from our bank account. Meanwhile they are doing an offer for £4.45 a month for 12 months. We are eligible for it but they don't tell us, still less automatically transfer us to it. So you have to be very vigilant and apply for the current offers if you don't want to pay through the nose. The good point is that we can have it if we ask - it's not just for… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 1
★★★★☆

“Nice and easy”

Written on: 27/06/2017 by Bboys007 (1 review written)

Easy to use and easy lay out was all completed within 5 mins… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 4
★★★☆☆

“Renewal”

Written on: 27/06/2017 by billfrater (1 review written)

My contract ended. My offers showed a new sim plan. The loyalty dept told me I couldn't have so went on web site and ordered it. Not much loyalty there… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★★★★☆

“Renew Talk Talk Mobile Contract”

Written on: 27/06/2017 by Sheehanga402 (1 review written)

Always had massive problems when renewing my talktalk mobile contract over the phone. Tried the online method today.....wonder if it will work? If it works it will be great… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 2
★★★☆☆

“Swap and select Mobile offers to existing customers”

Written on: 27/06/2017 by Blackburnlw1 (1 review written)

It was very easy to select and swap the best offer from online. But When I purchase this mobile, I had an offer too. When that offer end, TalkTalk never approached me to introduce this offer to me. I searched myself in online and swap it to this tariff… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 1
★★☆☆☆

“SIM PLAN UPGRADE”

Written on: 26/06/2017 by BobDunlop (1 review written)

We were both paying £3.90 / month for our mobile plans but the price was more than doubled this month and I do not remember being advised that it was due to go up or I would have 'upgraded' it sooner. I may have missed it among all the other junk that comes in but I am still very annoyed the way I have been treated. You provide reasonable value for money for a couple like us but it would be appreciated if you would look after us better. Other Problems: 1 I was in Canada recently and could… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 1
★★★★☆

“Helpfull”

Written on: 26/06/2017 by bgSchmidt456 (1 review written)

Today i was guided by a helpfull chat staff thank very much… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 2
★★★★★

“TOP OF THE POPS.”

Written on: 22/06/2017 by Fitzpatrickwg1979 (1 review written)

Found the site a big improvement from previous visit; as a life time luddite computers are not my favourite means of communication but the process was very simple and straight forward… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 3
overview