Vodafone Reviews - www.vodafone.co.uk

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Latest Reviews

★☆☆☆☆

“Unacceptable customer service”

Written on: 20/02/2019 by 252Bell (1 review written)

Vodafone has failed to cancel my monthly rolling contract last year May and kept charging me for services I did not use. There was many many written complaints I wrote to Vodafone and many pointless and expensive phonecalls with them. It took over 8 months to solve anything with them using Resolver as my support while my credit ratings has been badly affected too.Vodafone did not responded to any complaint letters and failed to call me back any time they promised they would. Even finiding any… Read Full Review

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★☆☆☆☆

“Don't trust Vodafone! ”

Written on: 09/01/2019 by mommybearjulie13 (13 reviews written)

I had a contract with Vodafone last year and I'm very disappointed. Not only did they send the items to the wrong address, but after I cancelled the contract (within the cooling off period), they still continued to bill me and it affected my credit rating! I phoned up multiple times and was passed from one person to another. From one department to another. They assured me the contract had been cancelled. However, it was still showing up on my credit report that I owed them more and more… Read Full Review

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★☆☆☆☆

“Overcharged”

Written on: 30/04/2018

Vodafone used to be a good but now not anymore. I have 3 contract with Vodafone and I am paying £138 every month with NHS Discount also I have recommend 3 other people with Vodafone, I think I have done biggest mistake recommending them always problem OVERCHARGED, CHARGED FEW MONTHS AFTER CONTRACT, now they are disconnecting their services if I go 2 days extra. My bill date is 25th every month today 28th they disconnected my line I have paid my bills and they are saying take up-to 48 hours… Read Full Review

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★☆☆☆☆

“vodafone servies are pathetic”

Written on: 27/04/2018 by anujaggarwal (1 review written)

I was using Airtel services in Delhi India on my number but I was regularly getting calls from Vodafone for port out.. I thought I should try to use my number in Vodafone because sometimes (once in hundred times)I didn't get service in Airtel (once in hundred times). I gave my documents for port out into Vodafone. Then after few days my number port out into Vodafone and I put up my sim card into my handset from that day till today I am not getting any services neither calling services nor… Read Full Review

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★☆☆☆☆

“Couldn't be trusted with a Goldfish! ”

Written on: 01/03/2018 by MeJulie121 (3 reviews written)

I would give no stars if I could that's how bad my experience was! I took out a contract with Vodafone and everything was fine until it needed renewing. First of all they sent the new phone to the wrong address, but still expected payment! I gave them my new address again and it still wasn't delivered to me. So while I was still within the cooling off period I phoned up and cancelled the contract. Only they didn't cancel the contract from their end! They were billing me every month for a… Read Full Review

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★☆☆☆☆

“terrible useless mess of a company”

Written on: 21/12/2017 by tlawrenson (1 review written)

ordered a new phone online , which was same day collect in store, so go in store oh sorry it is not here ( yes in a phone shop ) so for a further 5 days going in twice a day, still nothing but keep getting emailed saying the phone is in store WARRINGTON. no one has a clue what they are doing in the contact centre or in there stores. a week later still no phone, all this from the collect in store haaaaaaaaaa… Read Full Review

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★☆☆☆☆

“Avoid like the plague”

Written on: 20/12/2017 by LillyHawkins (1 review written)

Avoid like the plague. They lied to me about my contract and I now have an unexpected bill of £118 after switching phones. I would have gladly paid an extra £7 a month for unlimited calls, instead they told me I had unlimited calls, I have a charge of £83 because they only gave me 500min. After 14 years of loyal custom with Vodafone this is the last 2 years of my custom they'll ever have… Read Full Review

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★☆☆☆☆

“WARNING NEVER BUY PAYASYOUGO PHONE ONLINE FROM VODAFONE”

Written on: 30/11/2017 by kerriena123 (1 review written)

i have a sim only contract with vodafone and my phone broke so i ordered and paid for a payasyougo phone online from vodafone store it wasnt in stock so i tried to cancel my order before it was sent out to me and vodafone refused they said i must wait to recieve the phone and then send it back ..you have to call them and request a returns envelope lady said she would send it that day it takes 3-5 working days to recieve it ..i went into vodafone store to return the phone and ask for refund… Read Full Review

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★☆☆☆☆

“Extremely Poor Customer Service”

Written on: 16/11/2017 by JGreen78 (1 review written)

had been a customer for approx. 9 years and ordered am upgrade phone. The phone never arrived from DPD but they had a signature. Vodafone believed DPD over me even after DPD swore they had CCTV footage of the signature and when I challenged this to get a copy, 10 days later said they don't have any. Vodafone stated that this was my dispute between the me and the signatory. I could not cancel my contract without returning the phone. 45 days later when they finally decided to review the… Read Full Review

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★☆☆☆☆

“Having been a loyal customer with Vodafone for a...”

Written on: 24/10/2017 by andrew3341 (1 review written)

Having been a loyal customer with Vodafone for a number of years they decide to repay my loyal service with deceitful, underhand extra charges just so they could make extra money from one of their customers. I would have renewed my contract but not now.I do not want something for nothing. Just honest open charges. I will never return to Vodafone. … Read Full Review

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★☆☆☆☆

“ROBBING PHONE PROVIDER”

Written on: 19/10/2017 by Emily1994 (1 review written)

I HAVE USED VODAPHONE FOR A WHILE AND EVERY MONTH FOR THE PAST YEAR I HAVE PAID FROM £150.00 - £250.00! I HAVE THE HIGHEST TARRIFF AND STILL GET CHARGED £250.00 ONCE MY CONTRACT RUNS OUT I WILL NEVER USE VODAPHONE AGAIN AND I WILL FOR SURE NEVER EVER RECOMMEND TO ANYONE !!… Read Full Review

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★☆☆☆☆

“VODAFONE AND MOBILE PHONES DIRECT”

Written on: 24/09/2017

VODAFONE AND MOBILE PHONES DIRECT YOU HAVE STRESSED ME OUT AND GOT ME INTO DEBT WISH ID NEVER COME NEAR YOU WISH ID READ ALL THE REVIEWS VODAFONE AND MOBILE PHONES DIRECT THINK YOU REALLY NEED TO DOUBLE CHECK THE SERVICE THAT YOU PROVIDE AS IT IS RUBBISH AND YOU LIED NO UPFRONT COST THAT WAS BULL YOU REALLY DID PULL THE WOOL RIGHT OVER MY EYES THAT REALLY WASNT WISE VODAFONE AND MOBILE PHONE DIRECT I WILL NEVER EVER BE ABLE TO FORGET YOUR SYSTEM ERROR THAT CAUSED ME UPSET THE CIRCUS OF EVENTS… Read Full Review

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★☆☆☆☆

“Cut off Pay-as-you-go service”

Written on: 28/07/2017 by John470 (1 review written)

My wife has a small pay-as-you-go mobile that is for use in an emergency. This mobile has just been switched off by Vodafone without any prior notice. When asked why, they said it had not been used for 3 months and that the number was now lost to us. This is appalling business strategy as we will now never use Vodafone again having switched to O2. We further benefit as O2 provides a good signal in a Dorset village we visit regularly for which Vodafone provides negligible coverage. My mobile is… Read Full Review

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★☆☆☆☆

“THE WORST”

Written on: 26/06/2017 by Baxtertq37 (1 review written)

It's one of the worst networks ever. I bought an IPhone 7 More than a month ago with a data plan. Then I wanted to unlock the phone so I could use a different sim with a different carrier. They said wait 3 months. Since I'm a regular customer they let me off and lowered it to 1 month. Then I waited 1 month and it still wasn't unlocked Then I called them and they said sorry it's Apples problem, so I called apple and they said it was Vodafones so I called them back and they said wait 48 hours… Read Full Review

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★☆☆☆☆

“Overcharging ”

Written on: 21/05/2017 by Weelass (1 review written)

I have been a Vodafone customer for 13 years. I trusted Vodafone as everything was great for tye first few years.then last year I noticed my bill almost doubled.I phoned Vodafone and they knew it was not right and sorted it. I then started to look back all my bill. To my shock for about 5 years they had been charging me for things I used or had. I contacted them and was basically shouted at by customer services, I was trying to explain where and when it all started but he would not listen. For… Read Full Review

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★☆☆☆☆

“vodafone sucks big time”

Written on: 21/05/2017 by ValentinoMeadows164 (1 review written)

I want to file a complaint with Vodafone as well. I contacted Vodafone support months ago to get my broadband account closed since I'm not using it anymore since August 2016. Very frustrating is the fact that every time I get feedback from another person in Egypt or India who doesn't read the history of my request. Anyway, I had to pay 390 Euro in one time to get my account closed. I paid that amount and the Support person informed that my balance was 0 Euro. One month later I get a new… Read Full Review

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★★☆☆☆

“Can't provide a NUC number.”

Written on: 08/05/2017 by DominicO'Connor41 (1 review written)

10 days, 3 very very long exchanges with customer services, no response from those exchanges even though promised within 48 hours and STILL no number unlocking code for new sim !… Read Full Review

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★★★★☆

“Helpful ”

Written on: 06/05/2017 by Kirstywhitehead (1 review written)

Went to Vodafone shop today at fort kinnaird 6/05/17 and was served by a very helpful man and helpt me set everything up thank you !! Would recommend to friends and family… Read Full Review

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★☆☆☆☆

“Unnecessary balance deduction ”

Written on: 17/04/2017 by Mattingly32 (1 review written)

Deducted my balance unnecessary even I had unlimited outgoing plan. And in case of complain, they are continuously unavailable and unable to listen my complain… Read Full Review

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★☆☆☆☆

“Rubbish ”

Written on: 08/04/2017 by Kings124 (1 review written)

Worst company providing mobile and broadband DO NOT USE THIS BUNCH OF AMATEURS AND AS FOR CUSTMOER SRVICE GOOGLE THE COURT CASE 2016 Nothing has changed its actually got worse… Read Full Review

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