Dolcis Review

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★★☆☆☆
1.6
30.0% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

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banana's review of Dolcis

“Staff at the Dolcis shoe shop at the Metro Centre were...”

☆☆☆☆☆

written by banana on 04/09/2007

Good Points
None.

Bad Points
Everything. Staff had no experience on how to handle situation. I will never go back.

General Comments
Staff at the Dolcis shoe shop at the Metro Centre were very unhelpful, and wouldn't listen. A friend bought shoes for £40, and three weeks later they were being sold for £16, and that was what they offered her as a refund. She refused and took the shoes to a charity shop. She contacted head office and they said the decision was final.

  • Shoes £40

    Goods purchased & cost

  • Layout of shop

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Gavinturner's Response to banana's Review

Written on: 09/09/2007

I found this review about Dolcis unhelpful.

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Wigz's Response to banana's Review

Written on: 10/09/2007

What you seem to be forgetting to mention is the conditions to which your friend was taking the shoes back to Dolcis. For example, if she did not have a receipt or proof of purchase, then she would not be entitled to a full refund, but a refund to the current sales price. However, if she were to have her receipt, there is no reason for her not to have been given refused a full refund. This would be the same in any retail outlet. You can not expect staff to just take someones word for it.

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