Stratstone BMW, Chesterfield, Derbyshire

bought an approved used x5, staff knowledge minimal, car had £000 worth of faults from egr, front suspension, engine mounts, steering, injectors, dsg issues, brakes warped, etc. It already spent 3 months in garages from 8 months ownership. Think 3 times before you are tempted to use them

Dealing with Stratstone Chesterfield back in January 2013 seemed a fairly pleasant experience at the time despite their typical salesman approach the service seemed fair.

Ever since driving the car away it has become more and more apparent the incompetent service that we received.

Having had the car for less than a week I parked on my driveway which is on a incline which isn't all that steep. As I pulled up and went to get out of the car, The car started to roll backwards! After reporting this I had to travel to my local Stratstone to get this fixed under the '12 month warranty'. This was done and sorted by Derby Stratstone.

Further to the above, it is now September and in January I was told that a service was undertaken on my vehicle. This is correct although I have now been informed that this is a mere 'Condition Service' which involves pressing a button on the on board computer. My Service light for both Oil and Brake fluid is now on display and apparently I have to pay for this. The problem being that the warranty is now void as the services have to be undertaken. I was told that the service would seem me through this warranty.

I was also mis-sold tyre and alloy cover which I was told would come to me to do the work. This is not the case!

All in all, I would advise people not to deal with this main dealer. Waste of space and a bunch of false truths. Avoid at all costs.