Yodel - www.yodel.co.uk

It’s been a week, no delivery and no contact. Only you can waste your time with their stupid bot no humans

Several times yodel have had parcels for me and always send me an e mail saying my parcel is out for delivery. Not once have my parcels arrived when they say and the latest one was due Saturday, guess what - didn’t arrive, then was due to arrive Sunday and guess what - no it didn’t arrive again . If you ask the drivers why it’s late they walk away shouting “ complain then mate “ very rude and a poor company for delivering anything. Forget about calling it’s an automated response . If I could rate zero I would

Worst deliver I've ever had. My parcel was delivered to a wrong building that's 45 meters away. It was not even delivered inside that building but was left outside where many people were passing by. Because of that, I had to walk around to locate the building - which was really hard to do because the "image" of proof of delivery only shows the wall brick and the floor :) so I had to walk to several different buildings to search for my parcel like an idiot. Mind you, the names of the 2 buildings are not even similar, one starts with R and one starts with M. Absolutely the worst, would never recommend.

I'd give them 0 rating if I could. They ignored my three attempts at changing the delivery date. Left the parcel with my neighbour. Which I said not to do. Took a photo of two boxes. Took one back saying we have cancelled the order. We had not. Now I'm left chasing everyone for my missing parcel.

They frequently deliver packages late and their customer service does not help at all. Even today, I stayed all day at home just for the delivery but my package has not been delivered yet and it's over 2h past their delivery window. On their tracking I can see the driver hasn't moved for 3h now. The driver clearly decided to just stop working and not complete their delivery route. When this happened in the past they returned the package back to the depot so I'm certain they will do the same this time too. It's not a one time occurrence, it's a pattern. In the past they also delivered damaged items. I will be raising a complaint with the retailer about Yodel and I will continue doing so every time there is an issue with Yodel delivery. I just can't wait at home every day until Yodel is in the mood to deliver packages. I won't be home tomorrow when they will claim to deliver the item. I waited all day today already for them. There wouldn't be a need to write negative reviews or raise complaints if Yodel's customer service was helpful but they just say "wait" when I know the driver won't deliver the package. Just contact the driver, find out what's happening. If the driver is not moving, they're able to answer the phone. Honestly, most of their customer service people don't even fully read my messages and give out of context replies. I told them the driver missed the delivery window, they proceed with telling me that the item will be delivered within the deliver window.

Once again Yodels incompetent drivers have failed to deliver my parcel or should I say they have delivered my parcel to the wrong address and customer services are absolutely useless just as rubbish as their useless incompetent drivers i would recommend anyone who uses this mickey mouse outfit to seriously consider using another delivery com

The worst courier service in the UK is Yodel! After Yodel notified me that they had received my package from the seller, I did not receive any news about the package for three weeks. The tracking did not move. I looked for Yodel, they directed me to InPost, I looked for InPost, they sent me to Yodel. After many chats and exchanges of messages, the message came in the big week that my package had arrived at the InPost locker. However, there was only ONE TORN, EMPTY bag in the locker. How stupid can the courier be to put a torn and empty bag in the locker??? I reported this immediately to InPost with photos, but they said that they could do nothing, I should contact the seller with the problem.

This company deserves a negative rating for just how completely terrible they are. I am genuinely shocked that a company can be so completely and utterly incompetent at their main service and still be in business. I ordered an item through eBay, the seller left it with Yodel in good time on the 10th. The item was moved to a distribution centre on the 11th. This absolute joke of an excuse for a delivery company then spent more than a week not delivering it (I'm writing this review on the 19th and still haven't received my item), just holding it at their local distribution centre and apparently, according to their tracker, putting it in a van every day but making no attempt to actually deliver it. Part way through this godawful experience with a company that needs to look up the defintion of what a delivery is I messaged them to see what the problem was, they told me (and this is 6 days after they first had the item at their local delivery centre) that apparently the item had been put on the wrong van that was on a different delivery route. Was this being done every day? Was this done on the first day the item was in a place to be delivered? HOW DOES IT TAKE 6 DAYS FOR YOU TO JUST REALISE YOU'VE PUT AN ITEM ON THE WRONG VAN? How is this company even functioning? How are is Yodel so completely incompetent at their main function? The worst part of this whole experience? Yodel actually lied on their tracker and said they had attempted to make the delivery once part way through the week, yet (given I was at home) this was a complete fabrication. So not only are Yodel incompetent, they're flat out liars. I am still waiting for my delivery. Yodel should be utterly ashamed of just how completely and utterly useless they are, you should honestly just pack up the company and stop. You are a net-negative on this planet.

I am beyond upset with Yodel. My parcel, which required a signature, was supposed to be delivered on two consecutive days, yet no timeframe was provided, even though Yodel claim they offer 2-hour delivery slots... they did not!!!!!!!!! This parcel was meant to be a birthday present, and their failure to deliver it properly has caused me real distress. I’ve been crying and stressed over this, and now the delivery they’ve scheduled will arrive too late because I’ll be out celebrating the birthday. I have waited a week for this parcel, and all I’ve received is anxiety and frustration. This is completely unacceptable. Yodel’s lack of communication and care has ruined what was supposed to be a special occasion. I would not recommend Yodel for any deliveries that matter to you, as they clearly cannot be relied upon. I'M STILL WAITING FOR IT TO BE DELIVERED!!!!!!!! I WORK FULL TIME