XDP Express Reviews

★★★☆☆
3.4 / 5
62% of users recommend this
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XDP Express

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Latest Reviews

★★★★★

“XPD Delivered on time”

Written on: 20/09/2021 by djc42 (1 review written)

Have just received my delivery by XPD from ALDI (Garden Shredder). I have been updated at each stage via their tracker system, and delivery was within the afternoon (scheduled 3.30 to 5.30 pm) delivery slot (delivered 4 days from placing order with ALDI). The driver was very cheerful, chatty and also helpful as he brought the (very heavy) package indoors for me. I had seen some very negative reviews of XPD, which did give me some concern, but I guess most people only write reviews when they… Read Full Review

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★☆☆☆☆

“AVOID LIKE THE PLAGUE!”

Written on: 19/09/2021

ALL I WANT TO KNOW IS WHEN MY ITEM WILL BE DELIVERED! IS THIS TOO MUCH TO ASK? THIS COMPANY DO NOT CARE ONE JOT ABOUT THEIR CUSTOMERS. THEY JUST TAKE THE MONEY. My delivery was due between 4.10pm & 6.10pm Thursday 16/09. Someone has been in the property since Tuesday and I have CCTV. NO-ONE has attempted a delivery, yet my status has been "carded". Does this mean it will be attempted tomorrow? Or the next day, or when? As it is impossible to get in touch with an actual human being, I can only… Read Full Review

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★★★★★

“BRILLIANT DELIVERY SERVICE”

Written on: 11/09/2021 by janepheoberichards (1 review written)

XDP DEPOT 414 XDP delivered my treadmill today and I was very pleased with how quickly and efficiently the delivery team unloaded and placed my treadmill exactly where I wanted it. A cheerful and happy team, there was nothing I did not like about my delivery experience. At XDP, each delivery matters and i would agree with that. Thank you… Read Full Review

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★★★★★

“AMAZING HELPFUL STAFF AT BRIERLEY HILL DEPOT!!”

Written on: 24/08/2021 by Sarah1430 (1 review written)

I had missed a delivery today -24th August 2021 (which was my fault as I didn't hear the door) I called XDP (Brierley Hill base) and spoke to a lovely and very helpful lady who said I can collect it if I wish. She then kindly called me back and to save me a journey the driver - at Brierley Hill depot (DEPOT ID 432), offered to redeliver before going back to the warehouse! Just amazing service! The staff really do care about customer service and they go out of their way to ensure they help… Read Full Review

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★★★★★

“Wardrobe delivery's ”

Written on: 19/08/2021 by AlvinEaton (1 review written)

Our wardrobes turned up this morning 10 days earplier than we expected, our delivery drivers were from depot I'd 656, they were very friendly and very helpful would recommend to anyone great service… Read Full Review

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★☆☆☆☆

“Shocking Service”

Written on: 22/07/2021 by Diehard68 (1 review written)

Was expecting 3 parcels to be delivered by XDP got a text to say they would be delivered on 20/07/21 only one parcel showed up. The next day 21/07 I got another text to say my parcels would be delivered today but alas no one turned up. 22/07 got two text messages to say my parcels would be delivered but lo and behold nothing showed up. This company are an absolute joke and couldn't run a bath. If you are buying something and they use this delivery company then buy from somewhere else… Read Full Review

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★☆☆☆☆

“0 Star”

Written on: 01/07/2021 by 1990Miller (1 review written)

It's lucky that they're even a 1 star! Ordered a bed through RightDeals which uses this company. All was fine till on the day. We live in a block of flats, they rang the bell, answered and no answer. Go down to find 2 parcels arrived, there was meant to be three parts and even mentions on the boxes and the other is missing. Can not get through to customer service, webchat took an hour and I was promised it would be sorted that day. Phoning is pointless as they get money from paying to ring… Read Full Review

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★☆☆☆☆

“Useless, incompetent - avoid. ”

Written on: 30/06/2021 by AdiBabe (1 review written)

I placed an order and paid for next day delivery which the seller sent out with XDP Express. That was nearly a week ago and I've still not received anything. According to their useless app, they attempted delivery the next day but states they were unable to access my property. This is totally untrue as there are two businesses inside the area where I live and their clients need access during business hours. The delivery attempt was supposed to be 9.20am so there wouldn't have been any access… Read Full Review

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★☆☆☆☆

“Worst delivery company ever”

Written on: 25/04/2021 by EileenW123 (2 reviews written)

Two online messed up. Both items XDP sent emails giving time slot for delivery, both times it never turned up, or the next day or the easy after that. Both eventually had message saying failure but both items are still nowhere to be found (one last updated 1 week ago the other 2 weeks ago!). Customer services told me three times they chased the courier but they had to give them 2 or 3 days to reply and they would ring me back. The was no notes or history kept with my order so it was going back… Read Full Review

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★☆☆☆☆

“awful company”

Written on: 21/04/2021 by aravindia (1 review written)

I bought an e-bike from geekbuying.com ( one horrible company), after a long period they shipped and this great xdp kept it at the depot a good few days before moving to destination. there is no way you can contact them. one fine morning tracking showed scheduled for delivery 2 hours slot but no map moving at all. The slot period went but no show and the worst is tracking stays the same without an update. Stayed all day nothing happened, I have no idea when I will get it. Now 4 days from the… Read Full Review

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★☆☆☆☆

“Returned item to depot”

Written on: 10/04/2021 by AbrilCrawford360 (1 review written)

Checked my tracking number yesterday to see my parcel was apparently out for delivery and was given a 2hr morning time slot, waited around all day like a mug to see my parcel had been checked back in at my local depot. Checked my tracking number again today to see it's been "carded" as nobody was in to sign for the delivery. Nobody even turned up all day. I have the option to rebook but not for another 2 days so let's see if it turns up. I will 100% not buy from a company using these clowns… Read Full Review

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★☆☆☆☆

“Appalling service”

Written on: 09/04/2021 by furryotterboots (1 review written)

Supposed to be delivering my new Aldi lawnmower, 3rd time they've said it's coming, no show again, no one to call, there tracking app is appalling. Incredibly disappointed in Aldi using such a terrible company, even the Aldi call centre guy I spoke to said the same, so they know and don't care! Puts me off buying from Aldi online!… Read Full Review

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★☆☆☆☆

“Useless, avoid if you can. ”

Written on: 31/03/2021 by Ahs64 (1 review written)

Supposed to deliver something from Essex to West Midlands. They’ve lost one of the two parcels. I was told on Monday they will definitely deliver the one on Tuesday. Same story on Tuesday, and Wednesday. Absolute shambles. Wish I could give them minus stars, because that’s what they deserve. Impossible to get hold of, and their “tracking website” is even more useless. Their website boasts about how they’ve been operating since 1995 - after a quarter of a century, you would think they… Read Full Review

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★☆☆☆☆

“Rubbish ”

Written on: 24/03/2021 by Superblues9 (1 review written)

What a load of rubbish was meant to be 2 man delivery service the tracking was non existent took over a week to arrive then when it did arrive it was just dumped off in the neighbours car port no signature obtained and no one to carry it in the house I had to. Carry 3 very large parcels weighing over 30kg each up 3 flights of stairs when I paid for the drivers to do that !! Then when I unpacked it it was missing bits they ignore your emails there’s no other way to get hold of them can’t… Read Full Review

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★☆☆☆☆

“Wouldn't even have a star if I didn't have to give it one ”

Written on: 22/03/2021 by ayO'Leary297 (1 review written)

Wouldn't even have a star of I didn't have to give it one. AVOID THIS COMPANY AT ALL COSTS!!! Ordered from aldis website unknown to me these were the delivery company. Got given a delivery slot, didn't arrive. Got on to customer services to see what was happening to be told it will definitely be with you by 8pm. Nothing. Day after got another slot, same thing happened again. Left it the weekend. Monday morning arrives, messages them to see if it was gonna actually turn up, to be told they had… Read Full Review

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★★★★★

“Difficult consignment but spot on”

Written on: 16/02/2021 by DamienBowman (1 review written)

I have just had a 2.4mtr long fragile consignment delivered by Xdp Express. It arrived a full day early and was in perfect condition, showing no marks or damage to the packing never mind the article. In the past I have had endless issues with carriers either refusing to accept such consignments, or charging excess and then poorly handled. Well done Xdp Express, you kept me fully informed as the package transited, and you took excellent care. Five stars from me… Read Full Review

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★☆☆☆☆

“INNEFICIENT & UNRELIABLE”

Written on: 16/01/2021 by Alianad282 (1 review written)

Ordered a computer online from Aldi, clicked the "Track" link to see various entries ie collected, at depot no*, at delivery depo, Route 66, eta delivery 1.52pm to 3.52 pm. As I work with a similar system I know that the route number and delivery times are generated when the goods are scanned onto the vehicle. No delivery took place that day, or the next. Track info still shows original delivery date and time. Emailed them and got a standard response emailed back which was no use at all. Either… Read Full Review

Tonybenn's Comment

Written on: 27/01/2021

parcel due early afternoon today; at 21:30 it hasn't arrived (and, realistically it won't), but the so called tracking page on their website still says today. No phone call, no text, no email.
The politest word I would apply to them is NAFF. Does anyone give them zero stars?

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★☆☆☆☆

“Awful Service ”

Written on: 06/01/2021

I was first contacted on 04.01.2021 by XDP via email to say that I had "missed my delivery" at 8.39pm - I had no previous communication to say that they were attempting delivery. Both myself and my husband were in at the time, no knock on the door, no card through the letter box, no reaction from the dog (who always barks at people at the door) and more importantly absolutely nothing recorded on the ring door bell. I rebooked the delivery for the next day (05.01.2021) and in the mean time… Read Full Review

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★☆☆☆☆

“impossible to get help”

Written on: 06/11/2020 by SR32a (1 review written)

very poor communication and when you get through to live chat it does not get any better. Was advised delivery attempt had been made, it hadn't! Was advised card was left, it wasn't! Was advised live chat operator would contact driver, they didn't! I have finally had to try and re-schedule another delivery. I don't hold out much hope!!… Read Full Review

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★☆☆☆☆

“Didn't deliver, can't contact them, don't use!”

Written on: 09/09/2020 by qcThurston266 (1 review written)

XDP were supposed to be delivering a PC I had bought from Aldi for £450. I received an email and an SMS message at 11am yesterday confirming that it would be delivered with an ETA between 4.45pm and 6.45pm yesterday. Two men in a rented Enterprise van arrived at 7.30pm last night, rummaged in their van for a few minutes before knocking at my door announcing that they didn't appear to have my parcel and were going to return to the previous delivery address. They then disappeared and did not… Read Full Review

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