XDP Express – Questions & Answers

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Asked by peggy635259 on 1st August 2018 Report this content
Can anyone tell me what the maximum length xpd take and if there is any residential surcharge added to residential address? Thanks

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Answers (1)
Report this content grm.dunn Written on: 02/08/2018
I wouldn't trust them to deliver the punchline from a Christmas cracker joke. Seriously, use anyone instead, even a crippled tortoise would be faster and give better service.
Asked by Hoagie on 23rd July 2014 Report this content
Why did we get a text at 9 am to say that our parcel would be delivered within the hour? It's now 5.30 pm and still no delivery. 

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Answers (6)
Report this content Dianah Written on: 24/07/2014
This does not surprise me. XDP express are he worse courier company I have dealt with. You call to query when your item will be delivered and you are faced with lie upon lie upon lie from very arrogant, rude people.. I try to avoid ordering anything from companies that use XDP express as their courier. Good luck with your delivery.
Report this content EVANS1963 Written on: 24/07/2014
Given the other reviews online, as well as my own experience, you probably won't get it for 4-7dys, there is little point trying to communicate with them, they either won't answer the phone, or they'll lie to you every day and say it's out for delivery, they object to reviews online and have them removed, so all you can really do is sit it out and as Dianah said, if you have anything delivered again, ensure it's not delivered by them, cancel it, if it is ;) Good luck :)
Report this content Amihappy Written on: 24/07/2014
These are definitely the worst couriers around ... Expect to receive your goods in about a week if you're lucky. I had to nag the suppliers before my goods arrived, even though they were an"overnight" delivery. I always check who the courier is before ordering goods online .... If the company uses XDP I don't order from them and tell them why. Can't see this company being in business much longer tbh.
Report this content Shaona123 Written on: 24/07/2014
Only the firm can tell you why! The reviews for this service appear to be polarised - either very good or very bad. I guess I was lucky to belong to the first category as I had my item delivered on time with very helpful and friendly staff and was kept informed every step of the way. Others apparently aren't so lucky it seems. I've only had the one delivery from them so perhaps someone who has more experience of their services might be able to advise you more than I can. My only advice would be to chase them up if you haven't already done that. Sorry. Hope you get it all sorted out to your satisfaction.
Report this content Wonderfullywelsh Written on: 24/07/2014
Well to be honest I had a great experience from this company. I was notified every single step of the way from the time my consignment was picked up, to delivery. What made it over and above was that I was given the name of the courier person who would deliver. At 8am, on the Monday morning of delivery I was emailed and texted with the details. By 9 am I had my consignment and the courier was very very pleasant too. So my experience was over and above expectation.
Report this content grm.dunn Written on: 02/08/2018
Because they're not only massively incompetent, they lie through their teeth too. I doubt you'll get your parcel within 3 days and they never answer the phone so you can't chase them up.
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Asked by medwyn1 on 15th January 2014 Report this content
Has anyone got a contact phone number for this company?

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