Appalling Service, dont believe a word they say

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uksundance's review of UPS

★☆☆☆☆

“Appalling Service, dont believe a word they say”

Written on: 20/01/2022 by uksundance (4 reviews written)

Don't believe the 1 star - it is just because this site doesn't allow entry of no stars!
A week before Christmas we sent a 1kg parcel from us in France to our daughter in the UK. We picked a service guaranteeing delivery for the 24th Dec as advertised on Parcel2Go.com
It was picked up on the afternoon of the 21st and we were overjoyed when the parcel tracking showed that it was in their Stanford-Le-Hope centre the following afternoon. Trouble was UPS didn't achieve the 24th Delivery but said it would be the 27th, disappointing but just acceptable given the time of year.
However they failed to deliver then too. 
From that date, and despite the parcel displaying customs information UPS kept trying to obtain clearance. However our daughter ascertained that there were no additional charges to pay! That didn't stop UPS saying that she had to pay £27 to the driver.
I think the muppets that UPS employ in their customer service centre don't realise they are actually meant to provide a customer with service, they just say what they think the customer wants to hear to get them off the phone.
Today, a month on from booking the service our daughter was at home talking to my wife on the phone during which they both received an email (as receipient and sender) saying that they had attempted delivery but the recipient wasn't available! 
Our assumption is that the driver didn't want to walk up to the 2nd floor flat.
Bottom line is UPS PROVIDE APPALLING SERVICE, DO NOT BELEIVE A WORD THEY SAY
(Send your parcel with a more customer focussed company instead) AVOID

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