Speedshift Logistics lived up to its name. It is not scared by 'ugly freight' as long as it fits on a pallet. I needed my newly bought milling machine (Bridgeport clone) to be shipped from Leicestershire to North London and they took on the task. I received an ample advice and detailed guidance how to prepare the machine for shipment. The company literally saved me a lot of money so thank you very much! 

I returned a pallet of very well packed tiles to Victorian Plumbing. I saw the pallet safely on to Speedshift’s collection lorry. Two days later I get a photograph of a totally trashed pile of tile from Victorian. I forwarded this to Speedshift and they accept no responsibility whatever. The weight of the pallet was around 120 kilos and to insure it would have cost £1.30 per kilo as I understood it..so I did not When I showed them the destruction they did not want to know and denied responsibility. Do not use this company under any circumstances

Last month our pallet of roof tiles was delivered by being dropped off the back of a lorry. The haulage company used (AFS/Meachers - Southampton) dropped the pallet and it's pallet truck off the back of its lorry. AFS accepted liability. On top of losing our tiles we had to wait 2 weeks for Speedshift to agree to pay £200 for a skip for these to be removed and many hours of our time to move them ourselves. I have provided Speedshift with invoices for both the tiles and skip and they refuse to provide updates on the claim and emails go ignored. Today I called to be told that the guy I have been dealing with doesn't actually deal with claims, despite all the requests for information coming from him. And then today there was a comment from the lady answering the phone that roof tiles are not covered. Perhaps read your liability clause of your T&Cs. I have demanded my claim number and the name of their insurer to pursue with the Financial Ombudsman Service. AVOID

If only you could leave negative stars. What an utterly awful company to deal with. Failed collections is a pain, but to be expected from time to time, but after a failed collection the next day their courier picked up our pallet we'd left in the compound, moved to the edge of the road on the drive apron then just left it and drove off, for anyone to take, hit, anything. Speedshift could not be less interested in this as an issue. We ended up sending our own van to deliver the goods - so speedshift felt like they should give us a 50% refund - for them not doing anything other than risking our goods by moving them. The driver didn't make any attempt to make his presence known to either office or workshop staff and unfortunately the layout of our premises means the area is not overlooked. Requests for management to contact us have been ignored. There are plenty of pallet couriers out there - save yourself some hassle and don't ever, ever, ever use speedshift.

Booked a collection, received phone call to say make sure it's ready they were coming that afternoon...sat in all day no one came, no phone call no explanations..phoned them the next day they assured me they were on the way again sat in all day...no one came. Awful awful customer service. Just go with someone else is all I can say...0* if I could.

They will happily take your money for courier services but then fail to deliver the labels and make up excuses as to why they have not send them.

Found this company hard to talk to my bike was loaded on pallet tried down but damaged both sides because we didn't take pictures of it upright so insurance void if they have insurance Don't use this company we loaded as they said even if we had pictures it would only be insurance on weight.they say now best find proper service who answer phone

DO NOT USE...EVER ...... BEWARE..!!!! IF I COULD GIVE A ‘ZERO’ STAR RATING I WOULD. EXPENSIVE 30 MINUTES + WAITING TIME ON HOLD TO GET THROUGH ON THE PHONE. THEY DID NOT HONOUR MY CONTRACT THEY HAVE NOT OFFERED ME A REFUND FOR FAILING TO DELIVER AS PAID FOR. THEY DID NOT DELIVER IN TIME SLOTS PAID FOR BY CLIENT. THEY DID NOT FEEL OBLIGATED TO RIGHT THEIR FAILURE. I LOST HALF A DAY OFF WORK WAITING FOR THEM AND COULD WAIT NO LONGER. THEY DID NOT HEED MY REQUEST THAT A 350LG ENGINE SHOUL DNOT BE LEFT ON THE DRIVEWAY AS I HAD NO WAY OF MOVING IT SAFELY INTO THE GARAGE AND HENCE IT SHOULD BE DELIVERED WHEN SOMEONE IS HOME TO OPEN THE GARAGE. TO ADD INSULT TO INJURY THE DRIVER LEFT A 350KG ENGINE ON A PALLET RIGHT SLAP BANG IN FRONT OF MY FRONT DOOR WHICH WE COULD NOT USE SAFELY AND WHICH CAUSED INJURY TO MY YOUNG CHILDREN. PHOTOS AVAILABLE. TOTALLY UNACCEPTABLE SERVICE AND ATTITUDE. THE 3 EMAIL ADDRESSES LISTED ON THEIR WEBSITE DID NOT WORK WHEN I TRIED TO SEND AN EMAIL COMPLAINING. ALL 3 BOUNCED BACK. THEIR WEB BASED MESSAGE SERVICE DOES NOT GIVE THE SENDER AN ACKNOWLEDGMENT THAT YOUR MESSAGE HAS GONE. IN MY OPINION THEY ADVERTISE SERVICES FOR WHICH THEY CHARGE ADDITIONAL COSTS BUT ARE NOT SET UP TO PROVIDE THE SERVICE- I FEEL DECEIVED AND ROBBED. PLEASE ALL BEWARE OF SPEEDSHIFT

Arranged for a pallet to be be collected, on 17/5.. Still not collected on 23/5. They don't answer the phone. Eventually gave half the money back. 

Cannot answer the phone waited 15 minutes only to be told they cannot tell me when my pallet will be delivered. I needed to take a day off to receive the pallet. Very poor.

First time using speed shift, easy booking, picked up my pallet pretty much next day delivery was about 4 days. Had a call the day before arival, item arrived no problems. Recommend I’ll be using again.

I booked speedshit to collect a pallet of paving slabs Weight 1000kg and paid for next day delivery Well they never collected my pallet Then I received an email stating they will send a 7.5 ton truck the following day Still no collection made after talking on the phone with the Director  He said that they turned up and said it was too heavy to pick up This was not the case as i was on site both Days plus had CCTV proof of nobody coming. Im am still trying to get my refund But with NO LUCK WHAT SO EVER Ive been on the phone for an hour and. Still nothing Please use a different company Im now reporting them to Trading Standards

Avoid. To not use in my opinion. Soon as take your ur money it goes downhill very quickly from then onwards. Picked up late still awaiting delivery never can give me answers ! No reply’s back to emails and calls. Think twice to use these again !!

keep yourself away from these fools give them money, never arrived. I took my own van out and moved my item myself. they still have my money. everything about them is bad pay before 12 and they will collect the same day? no no no that did not happen. do not use this service, or you will be sorry.

I sent a £400 blower back to the manufacturer using this company and they damaged it so badly that the warranty was voided. I will have to jump through hoops and they won't even look at the paperwork for a fortnight in order to get £39 back on a ruined item worth £400. It is a robust blower and the steel cowling has been smashed and dented and the wheels have been smashed off, I don't think anyone would be strong enough to that much damage on their own, it must have been a team effort. Do not use this company they are cheap because they cut corners.

paid for a collection, they contacted the collection address and asked if they could collect a day early? (they would never return the favour!) it was not possible, the next day came and went, and still no collection and still no communication, i can understand this though, mainly because they only have my money, my phone number and my email, maybe i should have arranged some string and a couple of tin cans, at least that way communication is guaranteed? their email/web page does not seem to exist, their phone number gives you a message stating how versatile and worldwide they are, how modern and professional they are.... Still no email... still no call..... still no communication, disgusting service, i expected to get what i paid for, NOT IMPRESSED!!!!

Previously went buster as Speed Shift Ltd. Same address and people now called Speed Shift Logistics. Pallet arrived with goods smashed but wouldn't pay even though extra cover was taken. Avoid at all costs. Now pursuing through the small claims court. Never had any issues with any other pallet company except this one.

if you can avoid thys company ,is just rip off people hard working money plus when you ring they put you on hold for more than 10 minuts please AVOID is not a good experience to deal whit

I was billed £61..for a pick up service...then told i needed to pay a further £41..then i was rang and told my delivery would arrive on a certain day and i needed to be in...the delivery never came...several expensive phone calls and arguments later...and all ive got is there looking into it..needless to say never again will i use this service!!!!!!

no tracking service avalible on there web site cost me bad feed back as iterm arived 4 days late and i cant prove this to ebay