SendBike Reviews - www.sendbike.com

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“Terrible when things go wrong! ”

Written on: 25/07/2019 by loriengordon (1 review written)

Everything started off well and the bike was collected on time. Delivery did take 2 weeks however, when things go wrong, thats when it all falls apart! My bike was sent from the uk to estonia and it arrived battered and the carbon frame ruined. After collecting loads of information, dhl finally agreed to payout (apparently). This process has taken 3 months for them to agree to payout. This is where the fun begins. Sendbike agreed to send me the funds to order a new frame however they never… Read Full Review

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★☆☆☆☆

“Dreadful service ”

Written on: 10/06/2019 by 81Wade (1 review written)

A terrible experience when things go wrong. I wish I’d never used them. My bike was damaged by the third party courier they use and they won’t refund me for it although they keep saying they will! It’s been over 5 weeks and still no refund despite sending numerous emails and using online chat to chase. They just keep fobbing me off and ignoring me. No customer service at all. They might be ok if they don’t break your bike but they seem to have bad customer service. And this is the… Read Full Review

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★☆☆☆☆

“Please Avoid This Company At All Costs”

Written on: 14/05/2019 by CLBLACK (1 review written)

I attempted to ship a touring bike from England ( Suffolk ) to my home in France . Having followed the onscreen protocols, I opted for the large size option, which supposedly covers fully built bikes including Touring bikes . I already had the bike boxed so did not require the extra added expense of using a box supplied by Sendbike . The following day, I was informed by a Customer support representative that I needed to pay another £45 to have my bike collected and sent as the Large Size on… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 13/03/2019 by skullgaffer (1 review written)

This company is a total shambles and should not be used at all. They were supposed to offer me a quote for shipping a bicycle. Instead they have processed an order and charged me for the shipment. I wrote to them immediately but their replies are selective at best. They seemed more interested in persuading me to continue with the order they had processed. I had to ask 3 times before they acknowledged my refund request. However, despite acknowledging me request, they have now become… Read Full Review

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★☆☆☆☆

“Worse experience, unprofessional and incompetent.”

Written on: 01/01/2017 by Gordonug1986 (1 review written)

I was transporting 2 bikes to Spain. They were late on delivering the bike boxes. The bikes turned up in Spain 10 day after the scheduled arrival date missing my family member completely who I was meant to be cycling with. I was due to come home that night they arrived. Didn’t even get to ride the bike I wasted my whole holiday waiting for them. Every day they were patronizing and unhelpful, at the end of augments and questions to where the bikes were, they would put in comments like… Read Full Review

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★★★★★

“Very good service. I needed to call to sort something out”

Written on: 08/07/2016 by 174Newman (1 review written)

After reading some of the reviews on here I was worried about my order with them, so I decided to ring them. I spoke to a salesman there, was very helpful. He explained that they use to use companies called Dx and UPS who let them down badly due to their low lever of service help. He explained that they now only partner with DHL. I see why I orded a box from them delivered at 9am the next day then collected the same day at 1pm very good. I tracked my order and two days later it was delivered… Read Full Review

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★☆☆☆☆

“Insurance not worth a penny”

Written on: 13/05/2016 by Angrycyclist (1 review written)

Recently had a bike collected on my behalf then delivered. Paid for increased insurance to cover the bike - total of £89 to send! Real derailleur bent in transit and unusable. As I did not spot this within the first 24 hours they will not entertain a claim - and it does state this deep down in their T&Cs so legally they are right but it has not made for a good experience. On-line support instant to tell me this. Overall expensive service with no come-back unless you have time to go over it… Read Full Review

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