Royal Mail International Signed

Sent a parcel with a £100 gift to the USA on 15th of Feb, it's now 2nd of March and still hasn't arrived. I paid for tracked and signed but no tracking update since 16th of Feb, saying it's still at Heathrow. Customer Service is totally unhelpful, just says I have to wait 25 days to put a claim in. Terrible service with misleading delivery times. Next time will spend the extra £10 and use FedEx or UPS where you can track each step of the way. Royal Mail international delivery sucks!!!

I sent a small package to the Caribbean using track and sign 3 weeks later the parcel has not arrived considering it should only take 6 to 7 day working days. The track and sign is useless as there is no update information, all it says the item was collected. When I spoke to customer service at Royal mail they didn't know where the package was.

I would never use royal mail again to send a parcel to the Caribbean.

Now have to try and put a claim in. WHAT A DISASTER..

Totally unacceptable that a parcel picked up on 1st November only arrives in the Cyprus on 12th December. Total waste of money. Don't bother using these sham artists. Totally ineffectual complaints process. Do not use, Do not use.

In my experience Royal Mail are incompetent, and untrustworthy, they are an extremely unreliable courier, they consistently do not deliver by the deadlines they themselves set; I have experienced their drivers misleading about items being delivered, stating the item has been delivered when it hasn't, only for it to be delivered the day after it should have been!

I don't usually order items that are being delivered by Royal Mail, as their service is really appalling, but as I recently wanted a difficult to find item a company was selling through Amazon marketplace I had no choice.

According to tracking the item was collected by Royal Mail on 01.12.23, it was due for delivery on 13.12.23 (why it takes two weeks between collecting the item and delivery who knows!). As the item is expensive I waited in all day, taking time off of work, all day the tracking information was stating the item would be with me by 8pm; lo and behold, at 8,05pm the tracking information changed, now stating the item will be delivered by 18.12.23! Utterly appalling and inept standard of service.

do not use this service under any circumstances. They promise and never achieve delivery or compensation and customer service is none existent.

Avoid at all costs

Last 2 packages sent to Thailand.

Package 1: Sent to Japan instead of Thailand , package eventually reposted to Thailand by excellent Japanese service.

Package 2: vanished, posted August 1st, no tracking after August 3rd, gone , £170 pounds lost after I get a £50 refund , or should I say IF I get a refund , this is a non-existent service.

The thing with international sighed for is this, most of the countries it goes to are corrupt, the mailman will decide if the person who receives it has to sign.

I ised the service 3 times and everytime the recipient told lies that they never got their item.

Brazil, Dominican Republic, and Colombia, the buyers are bad.

I then checked on their social media and they did get the item.

No I nolonger ship to over a hundred countries.

I will never use this service.

Fact is everytime I use tacked and sighed, the customer got every package, everytime I used international tracked they always received that too.

So if you are sending to a country that only uses international sighed for, then you will definitely lose your item.

Trust me it gets there, but those countries are just corrupt.

Human nature is people pretending to be pure, but in reality, they are the lowest of the low.

They don't have a system, in many counties, they can give the mailman a drink and say hey let this slide.

NEVER USE THIS SERVICE!

YOU HAVE BEEN WARNED ⚠️

Sent parcel by royal mail noone knows where it is tracked and signed means nothing

I sent two important documents separately to Pakistan both large letter on 26 May and 30 May and today both of them are delivered in Islamabad at the same time. I was worried after reading all these reviews here that my letters might not arrive in time. Needed for my mothers visa application on 15 June. But glad it arrived on time considering one bank holiday in between. Touch wood I have been using royal for local and international deliveries for 4 years now and I can say I have never had any issue with delivery. In the UK my second class usually delivers next day. I’m impressed with the service and cost Royal Mail offers. Of course they lose things and delay sending them but it happens with any postal service and it’s rare. I recommend Royal Mail to everyone. I wish they put more effort to make their services even better.

Took a week from Bournemouth to Heathrow and still not at its destination (Switzerland). Poor service for the money.