Pharos Parcel Reviews - www.pharosparcel.com

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★★★★☆
3.7 / 5
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Latest Reviews

★☆☆☆☆

“fake”

Written on: 16/01/2022 by Andre498 (1 review written)

I sent money to the compony to get my parcel delivered and the account was hacked and they won't return my money or give me my parcel until I pay them again and a extra 50 pounds for paper work from the police this is rubbish it was not my fault they got hacked so why should I pay and I'm still waiting on my parcel… Read Full Review

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★★★★★

“Great Costumer Support”

Written on: 07/03/2017 by Granthamal259 (1 review written)

I had a few problems with the postcode of my booking in the labels for printing and the issue got solved really quickly over the phone. The costumer support team are really effective and quick. I would definitely recommend it!… Read Full Review

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★★★★★

“Super service every time.”

Written on: 25/02/2017 by mobell5544 (1 review written)

Have used Pharos Parcel a number of times,but I though this delivery was exceptional. Parcel picked up on Monday 13th Feb and arrived at my sons apartment in Ibiza by Friday 17th lunchtime. The price of 30 Kg for £30 is very reasonable.00… Read Full Review

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★☆☆☆☆

“Very bad service”

Written on: 22/12/2016 by Giacomo432 (1 review written)

After a complaint regarding a few mistakes Pharosparcel made, Mrs. Fionna McLellan, the Director, replied to me. She was very rude and unprofessional and instead of apologising for all the inconvenience caused was aggressive. Then she bothered me with a very stupid and offensive e-mail. Should she gets in touch with me again, I'll report this to the police… Read Full Review

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★★★☆☆

“Poor customer service”

Written on: 28/02/2016 by Gilberto226 (1 review written)

I'm glad the parcel was sent with UPS because they are much more professional than pharos parcel who should improve, a lot, their customer service. No answer the phone, and, in the live-chat on their website, I had to lie in the reason to contact saying like: "I want to make a booking" (new income for them) because when I was typing the real trouble (and saying I had booked yet) NO ANSWER!!! Only keep me in line... After you have paid, they don't care! The solution to the trouble, sorted by… Read Full Review

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★☆☆☆☆

“Shockingly unprofessional & rude!”

Written on: 02/08/2015 by RayanTilley328 (1 review written)

My first two deliveries using Pharos Parcels were straight-forward and efficient. However, after that it was nothing but hassle. The staff member I had to deal with was nothing short of rude and completely unhelpful. And my last correspondence with the so-called "Director" was just a joke! The last delivery sent to be my a friend they chose to send back to her and charged her £65 for the privilege because they didn't have the correct address details, despite delivering to me before. Avoid this… Read Full Review

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Pharosparce's Comment

Written on: 24/08/2015

I am sorry to hear you are so disappointed with our service. The first two times we tried to deliver to you were anything but straightforward for us. Whilst we appreciate delivering to addresses in Ibiza can be difficult it is impossible if the address given is incorrect and there is no local contact phone number given. A local driver in Spain cannot phone a UK mobile number for delivery instructions when the address is insufficient. Had you given your friend the correct address rather than an address if a local shop that you did not know the name of, the owners name, nor his phone number and asked her to track her parcel we would not have been in the unfortunate position of discovering her parcel was being returned to the UK as the address was insufficient. We deliver to many addresses in Ibiza with no problems but we do respectfully ask our customers to make sure 1. They have a correct address 2. They provide a local contact number and 3. They track their parcel and notify us so we can help should delivery issues occur. I agree this was not a satisfactory outcome for anyone and I hope when you use another courier company you will assist them by giving them the correct information to deliver.

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★☆☆☆☆

“Pharos Parcel - Terrible customer service, Avoid!!”

Written on: 04/06/2015 by Ariellef301 (1 review written)

1st time use this company, very disappointed!! Customer service was bad attitude, impolite. Never trust the quote been given online as I was invoiced extra afterwards… Read Full Review

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★★☆☆☆

“from £27 to £130”

Written on: 18/11/2014 by Ente (1 review written)

First price was £27. But then, if you have to repair the items they broke and pay without giving me the option of an inspection... I paid £130!!! Parcel + repair the item. Not worth for sending a parcel... … Read Full Review

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★★★★★

“Would recommend”

Written on: 08/06/2014 by rrOlson478 (1 review written)

I have used pharos on 3 occations sending boxes from England to Sweden and i must say i was suprised hos smoothly it went for the low price. I payed less Then £30 for a 30kg box door to door. It took about a week and im very pleased!… Read Full Review

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★★★★★

“QUICK, SERVICE AND EFECTIVITY”

Written on: 04/10/2013 by MariaNiclos (1 review written)

Hello: I would like to post my review for your service because it was very good. I sent a box from England to Spain last week. And it got in the place at time, just 2 days and the box was perfect. I would like to say thank you to the advisor because I changed the date of collect it and she was very nice with me and the man who colect my box was there on time. She was replaying to me every time when I asked to her.So I would like to let you now that you are very lucky for getting this kind of… Read Full Review

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★★★★☆

“What I needed went fast and efficiently”

Written on: 26/09/2013

Hi there, Both Clay & Game and myself were looking for an affordable shipment from Melton England to Tassin la demi lune (France, Lyon area). The service provided by pharosparcel.com met exactly our needs. The shipment was fast (72 h), efficient (phone call to take appointment), and performed in clean good conditions. My supplier (Clay & Game) and myself shared the price of 21£ vat incl by 50/50. Delivered by a local UPS subcontractor, I would certainly recommend Pharos Parcel for any… Read Full Review

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★★★★★

“Excellent shipping for mainland UK. Ideal for...”

Written on: 16/09/2013

Needed to ship all my personal belongings for University in central London. The main mover in the market for students is "Uni-Baggage" but Pharos Parcel had recently opened a shop in town where I bought my boxes so I decided to try them. I'm glad I chose Pharos over the supposed big companies in student shipping and storage. i) PRICE was £11.75 for up to 30KG boxes, 50% cheaper than the biggest name in the industry "UniBaggage". ii)What's more is that the weight limit is flexible… Read Full Review

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★★★★★

“Collection/Delivery”

Written on: 06/06/2013 by Spittyjoe (2 reviews written)

I placed an order for an item for collection on Thursday 30th May. It was duly collected from the relevant address on Friday 31st May. Collected in UK for destination Portugal. It was delivered to my home address here in Portugal this morning Thursday 6th June at approx. Excellent service and very friendly, helpful delivery UPS driver… Read Full Review

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★☆☆☆☆

“Shocking”

Written on: 20/03/2013

I recently used pharos for a delivery and the contents of the parcel were damaged in transit. UPS appeared to have chucked the parcel around very carelessly, resulting in the damage. UPS collected the parcel again from the destination address, an inspection was made and the parcel returned TO ME. A claim was not approved due to 'insufficient packaging'. Communication from Pharos was slow and insufficient throughout. I have paid them for the delivery, but the parcel has ended up back with me… Read Full Review

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★★★★★

“The Best Parcel Service we have Found ”

Written on: 14/01/2013 by AnthonyEWhite (1 review written)

We placed our order midmorning, our parcel was collected within 2 hours. Delivery, to Spain arrived 3 working days later. Both drivers were very pleasant and are good adverts for their company… Read Full Review

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★★★★★

“Absolutely fantastic service”

Written on: 29/06/2012

Absolutely fantastic service, We regularly use Pharos Parcel and would recommend them to anyone looking for an efficient, reliable and inexpensive parcel service… Read Full Review

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★★★★★

“Pharos Parcel”

Written on: 05/06/2012

A great company! Cheap, fast.. Perfect for a student to bring his stuff back to his original country! My parcels left Glasgow on Friday, 1st, June and arrive this morning (Tuesday, 5th) in an absolutely perfect state! Thanks to Pharos Parcel! I will recommend it, and will reuse it if needed!… Read Full Review

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★★★★★

“FIRST CLASS SERVICE”

Written on: 19/07/2011

What Excellent Service! They are efficient, friendly, helpful and certainly… Read Full Review

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★★★★★

“Does what is says it will do!”

Written on: 15/06/2011

Got good, clear advice when I called to clarify some details. When I encountered a difficulty, which was not due to Pharos, they investigated and and dealt with it, keeping me informed at each stage, until solution was reached. I am totally fed-up with getting pre-recorded multiple selection choices when I call a company, but always got an intelligent human being at the end of the phone when I called Pharos. … Read Full Review

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★★★★★

“Good Parcel Delivery”

Written on: 13/06/2011 by shedboy80 (1 review written)

Great company for sending parcels. I used to send home my university books for the summer. They are competitivly priced, and always happy to help when you enquire. Recommended++… Read Full Review

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