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“Beware Extra Charges After Delivery”
Written on: 09/01/2021 by Toprod123 (1 review written)
Do not use! I got quoted £51 to pick up and deliver 4 car tyres. They asked for dimensions and weight. The tyres were measured and weighed by the seller at 20kg each, total weight 80kg They took three days to pick up and deliver the tyres that were only 40 miles from my address. I have now received an email with an invoice for an additional £256 as they incorrectly claim the total weight was 126kg so they want to charge £256 for a fictitious 46kg to be transported 40 miles. ABSOLUTE… Read Full Review
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“Failed the most basic requirement”
Written on: 02/01/2021 by MDLHerts20 (1 review written)
Simply didn't turn up and made no attempt to contact me to let me know. The parcel had to be delivered the next day so I was completely let down. I cancelled the order when they didn't show and they charged be £5! No effective way of contacting them when you need help. The web chat is useless, just fobs you off… Read Full Review
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“Stay away!!!”
Written on: 25/11/2020 by komod30520 (1 review written)
I strongly recommend not use this company and no circumstances give your credit card details. They are just few brokers who is hiding in undisclosed location. Using a legal loop hole and small print in the terms company that doesn't have even a phone number to contact them charge your account whatever they pleased. You can raise dispute with a bank but bank can do nothing to stop them… Read Full Review
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“Do not use”
Written on: 29/10/2020 by Kareemg21 (1 review written)
I searched online to find a courier service to send back a toilet and parts. I came across Parcel Hero, got a quote and thought ok, great. I paid the additional insurance for the items. Well the toilet was delivered broken. I contacted Parcel Hero who come across like they want to help but really won’t. Do not use unless you are posting a soft item. Paying for insurance does not help, they just want your money… Read Full Review
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“PARCEL HERO - WORST COMPANY I HAVE EVER DEALT WITH -...”
Written on: 28/08/2020 by Wooten19 (1 review written)
PARCEL HERO - WORST COMPANY I HAVE EVER DEALT WITH - STAY WELL CLEAR. So i was searching on the internet trying to get the cheapest price to send a small parcel to the Dominican Republic. whilst searching i came across Parcel Hero and got a price quoted for £41.86 they were cheaper than going direct with all the main carriers so i decided to go with Parcel Hero. so i choose the 3-5 day delivery time to be delivered from Uk to Santo Domingo in the Dominican Republic. so my parcel was… Read Full Review
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“Get a refund, use someone else, dont send package.”
Written on: 23/07/2020 by Hooperos254 (1 review written)
They lost my package, FedEx messed up, priceless personal items I cannot ever get again in a lifetime, never use them again and I'm also in contact with my lawyer, done with this horrible company that could not even provide any support, regret ever using them and sending out my package, wish I could turn back time, didn't get any of my money back either not that I even care at this point, by all means avoid them unless you want my story to be yours!… Read Full Review
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“Don't use”
Written on: 12/05/2020 by Tumancik (1 review written)
I sent a phone to my elderly mother in Italy. therefore they have been efficient. I paid a considerable sum including insurance, but 15 days later I receive an email: I still have to pay 9 pounds because the Huawei y6 weighed 3,800 kg? I paid for 1Kg because the parcel weighed 600 gr. and now they tell me it weighed 10 times more. They ask me to show a photo with the shipping label. so be careful take a picture maybe even when you weigh the parcel but much better do not do business with this… Read Full Review
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“BEWARE SHARKS!”
Written on: 14/02/2020 by ixGrace148 (1 review written)
I sent some items through "ParcelHero" who sourced UPS for the delivery. I very carefully calculated weights and dimensions of all the packages as best as a layman (and carpenter) could I believe. Delivery was just over £57. AFTER the packages were delivered I get an email from them telling me that they were going to charge me an ADDITIONAL +£84 as they claimed that UPS had weighed and measured and calculated a different price. I was utterly shocked at the huge difference they wanted to… Read Full Review
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“After 5 bookings they finally collected my box. They...”
Written on: 30/10/2019 by 209Coyne (1 review written)
After 5 bookings they finally collected my box. They stated that there had been 2 attempts to collect I was charged an extra £10 . This was not true as this is a hotel address with 10 staff and 40 clients . I complained but parcel hero ignored my plea. Heroes or villains ? … Read Full Review
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“Do Not Use!”
Written on: 01/10/2019 by sbRooney116 (1 review written)
They prompt you to take out insurance and recommend it but when trying to claim they wash their hands of any responsibility and will not pay out. Just pay the little extra and go with couriers directly as you will get a more direct, better service with guaranteed promises… Read Full Review
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“Room for improvement”
Written on: 19/06/2019 by obHunter118 (1 review written)
Booked a parcel for next day collection. Not collected. Email to say an extra amount taken from account because no-one was at collection address. There were people at address all day and up to 8pm. No reply to to my emails of complaint. Won't be using parcel hero again… Read Full Review
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“Avoid this company if you value your parcel”
Written on: 18/10/2018 by rogersj01 (1 review written)
Tried to send a parcel to Spain. After receiving an email message stating recipient was not available to accept parcel, even though we have a 24 hour reception, we tried to re-arrange delivery. We were then informed the parcel was damaged and we were blamed for this for improper packaging, even though an alleged attempt had already been made to deliver the item. After numerous emails over a period of approx 6 weeks parcel force refused to deliver the parcel to our address in Spain and returned… Read Full Review
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“Useless "service"”
Written on: 01/04/2018 by Mikenewman51 (2 reviews written)
I paid for a next day service and if I am lucky it will be delivered in 6 days. When I complained I was refused any compensation as I had not paid extra for guarantees. Since when did we need to pay extra to get companies to actually fulfil their contracts! Really poor service and unhelpful staff. NEVER USE THEM!… Read Full Review
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“ABSOLUTELY DO NOT USE!”
Written on: 18/03/2018 by ColtonPollard (1 review written)
Very unhelpful, patronising and did not even respond to my negative but constructive feedback and suggestions even though they were the ones sending me a follow-up email for this. Their website allowed me to book for a mattress delivery even though the company in question did not do mattress deliveries. When the delivery man came in for 9 seconds and refused to take the parcel I started a chat to someone in the company straight away saying I had to cancel the delivery from my end (even though… Read Full Review
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“This company is ABSOLUTE garbage”
Written on: 20/01/2018 by RonnieHarding (1 review written)
This company is ABSOLUTE garbage. I'm disgusted by the way they have handled my claim. I had very valuable personal belongings shipped overseas to the US. They lost the package somewhere in Memphis, TN. I opened a claim with them and after much back and forth they decided they weren't going to do a thing about it. I couldn't believe how unaccommodating they were. The package was lost at a FedEx facility so after speaking with FedEx they said they'd be happy to help me with a claim but they… Read Full Review
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“Dissatisfied customer.”
Written on: 27/12/2017
I arranged for parcel to be collected, printed out ticket, no box for v a t receipt, so tried to phone help line for advice. You are kept waiting for half an hour, then get cut off two hours later and no result, gave up despite frequent attempts. Parcel not collected on agreed day, they came the day after. I again tried to phone to complain, no one answers the help line. I WILL NEVER USE THIS COMPANY AGAIN. I do not think this company warrants a star rating but I see I have to give one as… Read Full Review
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“Extra charges”
Written on: 24/12/2017
So I fell foul of this company, I sent a parcel to new Zealand and was very careful to give exact measurements and weight (even took it to the post office to weigh it) and hey presto 10 days after delivery they are trying to charge me for extra weight, its only a few pounds but its the principal of the matter, you cannot contact the dispute department other than email and they re so heavy handed its criminal… Read Full Review
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“Booked a collection. Nobody turned up. Told to rebook...”
Written on: 09/11/2017 by kaiserwilhelm (1 review written)
Booked a collection. Nobody turned up. Told to rebook it at a cost of £6. Told I would get a refund of that if it turned out the courier didn't turn up. Rebooked. On investigation told the courier did turn up on the original date so can't refund £6. Given GPS coordinates of where the courier went to proves they went to the wrong address. However I am told that's where they parked their vehicle and they must have come to my house. I was in all day and nobody came. What company bills you for… Read Full Review
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“Appalling Avoid at ALL Costs”
Written on: 01/11/2017 by Nauticall (1 review written)
Booked a collection no one turned up, cancelled the collection and got charged £6.00, subsequently spent a month trying to get reimbursed to be told that due to their terms and conditions I'm not due a refund - bourder line fraudulent STEER CLEAR of this company - maybe try Interparcel who manage to pickup the parcel on the day it was booked and deliver it within the contracted time... … Read Full Review
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“Avoid them ”
Written on: 24/10/2017
AVOID Service was cheap and item delivered THEN they bill me £51 extra because the parcel size stated was slightly bigger but weighed less than that stated on the payment page. They refused to provide any proof and refused to accept the pictures I sent them of the items and measuring tape as they requested Paypal were also useless and parcelhero had automatically set up an open payment authorisation without my consent AVOID I'VE BEEN A VICTIM OF THIS NEW SCHEME… Read Full Review
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