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“ParcelHero? ParcelZero more like. ”
Written on: 20/02/2022 by Yazmin488 (1 review written)
Zero is how many stars I'd have given them if it'd been an option. We foolishly used them to courier an important parcel to another country with a scheduled delivery date of February 9. The parcel wasn't delivered until February 13, FOUR days after the scheduled date. The package was time critical as it was to meet the deadline for a important and valuable tender and thanks to ParcelZero we missed the deadline and lost out on the tender. Thanks a million . . . well, several hundreds of… Read Full Review
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“Terrible Useless customer Service ”
Written on: 27/01/2022 by miRobertson11 (1 review written)
Booked a parcel for India on the 7th January collection for the 10th. Labels were to be sent within 60min to print and attach.Never came and the UPS came to collect on the 10th.Wouldn't take it as no labels .Rebooked for the 12th and tables sent online.Parcel went On the 21st received email (11 day later and this is supposed to be 4 days delivery) that the receiver needs to contact local UPS office.They did call and were asked to present Pan card, GST number and an Import & Export licence.They… Read Full Review
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“Terrible service”
Written on: 10/01/2022 by lxMcCall138 (1 review written)
We were a long standing customer of parcel hero however, the recent service we have experienced has resulted in lost business. They are a third party and as such when items go missing you are left having to deal with them rather than going directly to the carrier which we didn't realize. Our parcel was attempted to be delivered back to us. We weren't even told it was coming back to us. Half the delivery was returned and we missed the second half. They only attempted twice. We weren't even told… Read Full Review
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“AVOID AT ALL COST !!!”
Written on: 16/08/2021 by ChrisTabb (1 review written)
AVOID AT ALL COST!!! sent a parcel, put the exact weight and dimensions into parcelhero website, accepted the quote, then 2 months later they chase me for additional surcharge 2X THE COST OF THE ORIGINAL QUOTE,for being over length, this happens frequently if you read the reviews. AVOID… Read Full Review
Dstrathmann's Response to ChrisTabb's Review
Written on: 12/04/2022
They did exactly the same to me and continued harassing and threatening for 2 x the cost of the original quote ignoring that I even had the evidence of the package dimensions and weight. They kept claiming it was double the size but provided no evidence.
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“Like other reviewers I have had a terrible experience...”
Written on: 17/06/2021 by Bartlett94 (1 review written)
Like other reviewers I have had a terrible experience with this company and would never use again * arranged to collect a parcel (same day) - a price was quoted (please note I over estimated the size and the weight) - this part went fine * parcel was delivered on time (thanks to the carriers not them) * a week later they come back to us to advise there is a "weight adjustment" and they now want more than £79 EXTRA from us * on questioning their answers were vague and hid behind T&C where… Read Full Review
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“better called "we steal your goods and take money for...”
Written on: 02/04/2021 by gaydarov (1 review written)
Not only they didn't deliver the parcel at all but also refuse to return it!! Before that they tried to get me to pay them extra 120 EUR for VAT charges, which not only aren't due but even if they were, they would have been 50 EUR and due to EU CUSTOMS and not to some shady business. Never use them. … Read Full Review
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“Make extra charges weeks after parcel sent, ”
Written on: 12/03/2021 by 132Malone (1 review written)
Booked a 1.3kg parcel to EU, when it got there it was delivered by the post office then I got charged £5.59 on top of the £42.00 paid The extra charge had no explanation, they make excuse it was for extra weight, They hope to get away with these extra charges… Read Full Review
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“DO NOT USE THIS COMPANY ”
Written on: 05/03/2021 by Jane1107 (1 review written)
Absolutely disgusting company. My goods arrived damaged and despite providing evidence of this and that they were correctly packaged, parcel hero would not accept any responsibility. They refused me the option to appeal my complaint… Read Full Review
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“SEVERELY DAMAGED ITEM. DO NOT USE.”
Written on: 02/03/2021 by Wadeyu456 (1 review written)
I used Parcelhero (DPD + DHL were the couriers handling my item) to ship an acoustic guitar from UK to Italy. The box was labelled and taped as 'FRAGILE'. The guitar neck got broken and the item is chipped in several parts. It is now severely damaged and irreparable. As I did not flag this within 14 days from item arrival, they rejected my claim and only offered a £15 credit which I will NEVER use. DO NOT USE THIS SERVICE… Read Full Review
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“parcel was deliveder late and terrible customer service”
Written on: 17/02/2021 by solowil (1 review written)
parcel was deliveder late and terrible customer service… Read Full Review
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“Beware Extra Charges After Delivery”
Written on: 09/01/2021 by Toprod123 (1 review written)
Do not use! I got quoted £51 to pick up and deliver 4 car tyres. They asked for dimensions and weight. The tyres were measured and weighed by the seller at 20kg each, total weight 80kg They took three days to pick up and deliver the tyres that were only 40 miles from my address. I have now received an email with an invoice for an additional £256 as they incorrectly claim the total weight was 126kg so they want to charge £256 for a fictitious 46kg to be transported 40 miles. ABSOLUTE… Read Full Review
Jn18799's Response to Toprod123's Review
Written on: 31/12/2021
The exact same thing happened to me and now they are chasing me for an amount double the inital amount I paid. Did you have to pay in the end? I havent paid yet
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“Failed the most basic requirement”
Written on: 02/01/2021 by MDLHerts20 (1 review written)
Simply didn't turn up and made no attempt to contact me to let me know. The parcel had to be delivered the next day so I was completely let down. I cancelled the order when they didn't show and they charged be £5! No effective way of contacting them when you need help. The web chat is useless, just fobs you off… Read Full Review
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“Stay away!!!”
Written on: 25/11/2020 by komod30520 (1 review written)
I strongly recommend not use this company and no circumstances give your credit card details. They are just few brokers who is hiding in undisclosed location. Using a legal loop hole and small print in the terms company that doesn't have even a phone number to contact them charge your account whatever they pleased. You can raise dispute with a bank but bank can do nothing to stop them… Read Full Review
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“Do not use”
Written on: 29/10/2020 by Kareemg21 (1 review written)
I searched online to find a courier service to send back a toilet and parts. I came across Parcel Hero, got a quote and thought ok, great. I paid the additional insurance for the items. Well the toilet was delivered broken. I contacted Parcel Hero who come across like they want to help but really won’t. Do not use unless you are posting a soft item. Paying for insurance does not help, they just want your money… Read Full Review
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“PARCEL HERO - WORST COMPANY I HAVE EVER DEALT WITH -...”
Written on: 28/08/2020 by Wooten19 (1 review written)
PARCEL HERO - WORST COMPANY I HAVE EVER DEALT WITH - STAY WELL CLEAR. So i was searching on the internet trying to get the cheapest price to send a small parcel to the Dominican Republic. whilst searching i came across Parcel Hero and got a price quoted for £41.86 they were cheaper than going direct with all the main carriers so i decided to go with Parcel Hero. so i choose the 3-5 day delivery time to be delivered from Uk to Santo Domingo in the Dominican Republic. so my parcel was… Read Full Review
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“Get a refund, use someone else, dont send package.”
Written on: 23/07/2020 by Hooperos254 (1 review written)
They lost my package, FedEx messed up, priceless personal items I cannot ever get again in a lifetime, never use them again and I'm also in contact with my lawyer, done with this horrible company that could not even provide any support, regret ever using them and sending out my package, wish I could turn back time, didn't get any of my money back either not that I even care at this point, by all means avoid them unless you want my story to be yours!… Read Full Review
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“Don't use”
Written on: 12/05/2020 by Tumancik (1 review written)
I sent a phone to my elderly mother in Italy. therefore they have been efficient. I paid a considerable sum including insurance, but 15 days later I receive an email: I still have to pay 9 pounds because the Huawei y6 weighed 3,800 kg? I paid for 1Kg because the parcel weighed 600 gr. and now they tell me it weighed 10 times more. They ask me to show a photo with the shipping label. so be careful take a picture maybe even when you weigh the parcel but much better do not do business with this… Read Full Review
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“BEWARE SHARKS!”
Written on: 14/02/2020 by ixGrace148 (1 review written)
I sent some items through "ParcelHero" who sourced UPS for the delivery. I very carefully calculated weights and dimensions of all the packages as best as a layman (and carpenter) could I believe. Delivery was just over £57. AFTER the packages were delivered I get an email from them telling me that they were going to charge me an ADDITIONAL +£84 as they claimed that UPS had weighed and measured and calculated a different price. I was utterly shocked at the huge difference they wanted to… Read Full Review
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“After 5 bookings they finally collected my box. They...”
Written on: 30/10/2019 by 209Coyne (1 review written)
After 5 bookings they finally collected my box. They stated that there had been 2 attempts to collect I was charged an extra £10 . This was not true as this is a hotel address with 10 staff and 40 clients . I complained but parcel hero ignored my plea. Heroes or villains ? … Read Full Review
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“Do Not Use!”
Written on: 01/10/2019 by sbRooney116 (1 review written)
They prompt you to take out insurance and recommend it but when trying to claim they wash their hands of any responsibility and will not pay out. Just pay the little extra and go with couriers directly as you will get a more direct, better service with guaranteed promises… Read Full Review
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Jn18799's Response to ChrisTabb's Review
Written on: 31/12/2021
Exact same thing has happened to me. Now they are harassing me for payment. What do I do? What did you do?