Shocking level of care from beginning to end

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qmMontgomery429's review of ParcelHero - www.parcelhero.com

★☆☆☆☆

“Shocking level of care from beginning to end”

Written on: 23/09/2022 by qmMontgomery429 (1 review written)

The worst service from beginning to end and absolutely no level of customer care. I paid for a service where I dropped it at the nearest depot and it was delivered by courier to the recipient. I was given the wrong drop-off location upon booking. I had to travel to 4 different locations to drop the parcel off as I was told the incorrect address at each place I was told to go. The recipient was sitting at home all day waiting for the parcel and I received a message to say there was a missed delivery. No delivery attempt was made so the recipient then had to go and collect the parcel. The recipient was an old-aged pension with no means of transport. Door cameras proved no attempt was made to deliver and yet Parcel Hero was of no help at all. I will never use them again. Shocking service from beginning to end.

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