Terrible Useless customer Service

“Terrible Useless customer Service ”

Written on: 27/01/2022 by miRobertson11 (1 review written)

Booked a parcel for India on the 7th January collection for the 10th. Labels were to be sent within 60min to print and attach.Never came and the UPS came to collect on the 10th.Wouldn't take it as no labels .Rebooked for the 12th and tables sent online.Parcel went On the 21st received email (11 day later and this is supposed to be 4 days delivery) that the receiver needs to contact local UPS office.They did call and were asked to present Pan card, GST number and an Import & Export licence.They did the first 2 but as its not any goods they don't have licence.UPS not releasing the parcel.My parcel has an application form for a PAN CARD that's it and has been declared on the form.If the licence is a requirement in India then ParcelHero should have asked for it when booking,
I have sent 44 emails to them still haven't to been able to resolve it. Ask to return it back to me in UK then they want another £40.I already paid £40 to send it. There is not contact number to call or if you ask them to call they only send you email.Useless company and now 27th Jan its too late and will destroy my parcel.

My friend send the same document with Fedex but £6 more then what I paid and it reached in 5 days

ADVISE NEVER USE THIS COMPANY USELESS TERRIBLE SERVICE