Parcel Farse are an absolute joke

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JDH488's review of Parcelforce

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“Parcel Farse are an absolute joke”

Written on: 08/08/2022 by JDH488 (1 review written)

I feel so sorry for the customer service staff as they have to deal with the levels of incompetence of the other employees.
They sent a letter to say we had a customs charge on a parcel, which still hasnt arrived after 6 days, luckily, we spoke to the suppliers and they informed us about the charge so we rang up and got a very abrupt customer service operator. I paid the charge and was told if we wanted it delivered the next day it would be an extra £12, as it was a Saturday, I declined that and was told it would be here Monday (Today). Still no parcel so another call was made and got a very helpful lady who agreed that the service was not good and that she did not know when we would get the delivery as it was down to the depot in Carlisle, who had just been informed that the charge had been paid, and as it was in the afternoon she didn't know if they would be able to get it out for delivery for the next day.
The company and it's shareholder should be ashamed of the way they deal with people parcels.
Maybe they should have a look at how amazon work, where you can order a parcel at 10pm and it is delivered by 11am next day free of charge. The sooner Parcel Force go bust the better and let a company who can deal with volumes of parcels take over.

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