MyParcelDelivery.com Reviews - www.myparceldelivery.com

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★★☆☆☆
2.2 / 5
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Latest Reviews

★☆☆☆☆

“5 days for a next day delivery, don’t bothet”

Written on: 22/05/2020 by LeeJohnWatts (1 review written)

Spent nearly £14.00 for a next day delivery on Thursday.was told it had been delayed by the recipient, not me, at 1900 on Friday. contacted their “customer services” dept and got some muppet on remote chat saying an emergency or adverse weather had delayed the delivery. It was going from Southend to Lowestoft, 2 hrs by car, during the best weather we have had on record..... have been told it won’t be there till Tuesday at the earliest, 5 DAYS!!!! I could have walked there and back in… Read Full Review

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★☆☆☆☆

“Don't use these guys”

Written on: 14/03/2018 by MarkZM (1 review written)

Don't use these guys. Hopeless in so many ways - where do I start. Well if there was a zero star option i would use it. I ordered a 'next day' service, the price was reasonable. This was 10am Friday, for a Saturday delivery. I was charged an extra £1 above the quote for delivery to a residential address, which it wasn't but there was no way of getting round this. I waited for collection but nothing happened. 'Customer Service' finished at 5pm! Although 'Live Chat' was supposed to be available… Read Full Review

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★☆☆☆☆

“Very Poor ”

Written on: 27/01/2017

Parcel could not be delivered to my customer so return to sender was not returned to sender was retuned to there depot ?? why i dont know and was nt answered i asked if i could collect the parcel in person answer was "no only courier persons could collect my parcel" so had to spend more money to receive my parcel and have it delivered to the real return address on delivery the parcel was damaged unable to resell please note the parcel has now been in the hands of myparceldelivery for over 2… Read Full Review

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★☆☆☆☆

“Do not use”

Written on: 20/01/2017 by Fagan210 (1 review written)

Atrocious service. We were given incorrect information on pick-up times and had to cancel the order. We have a constant receptionist and they say they have to levy a failed collection charge as no one was here at 11.30 am! This was our first attempt to use them and we spend thousands on couriers. Very short-sighted and if this is the way they quibble over a few pounds then that's their loss. The fact there's no telephone number on their website speaks for itself… Read Full Review

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★☆☆☆☆

“worst delivery ever”

Written on: 20/04/2016 by sarahpurnell (2 reviews written)

Sadly I have to write a really bad review which i hate doing. A delivery was booked for collection on 28th Jan 2016. 1. They turned up on the wrong day to the wrong house. 2. I called to sort this out and they turned up a second time, again to the wrong house and the occupant had to point them to the correct house. 3. No text messages were received to say parcel collected etc. 4. The parcel did not arrive on due date in Spain. 5. Chasing the parcel was a nightmare and has taken months, we… Read Full Review

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★☆☆☆☆

“I wish you could award minus stars or even no stars!”

Written on: 11/12/2015 by TessMaher (1 review written)

I have never dealt with such a shower of incompetents! Arranged a collection for a next day delivery - from an office - someone waited until 8pm and no collection. UPS told MPD that they had attempted to collect and there was no answer - what a bunch of lying *****! Someone at the address from 8am until 8pm and no attempt made. Collection was specifically arranged for that date with delivery - next day - specifically arranged and someone had taken a day off work - unpaid - to be there for… Read Full Review

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★☆☆☆☆

“Worst experience ever”

Written on: 10/08/2015 by Law285 (1 review written)

I initially requested a next day service, 1 week later my item was collected by UPS. During this period I found the staff at My Parcel Delivery to be most unhelpful, I found their constant apologies and complete unwillingness to assist frustrating. When the parcel did arrive with my customer it was damaged and still no help from the staff at My Parcel Delivery. I would not use or reccomend this company for any service… Read Full Review

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★☆☆☆☆

“Dont collect parcel within time requested”

Written on: 18/07/2015 by McMillanhs320 (1 review written)

A myparceldelivery.com collection was arranged by a purchaser of some motorcycle parts I had sold him. He booked a collection from my address for a stated day with instructions that the parcel was not collected before 11am. The courier came at 9.30am whilst I was out so collection had to be rebooked again. I had to wait in ALL day. I asked why they could not contact the courier to asked him/she to call back later, but they would not do that. So this has delayed the goods getting to the buyer. I… Read Full Review

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★☆☆☆☆

“Poor service and rely on their unfair terms”

Written on: 01/06/2015 by jan78wo (1 review written)

I used this company for some online items sold on ebay. They lost my parcel so I submitted a claim. They then found it some weeks later but did not advise me. I then chased the refund to be told it was found but when I contacted the buyer some 3 months later that it had been damaged. They refused to refund the cost of my parcel which was £23.00. They rely on their unfair terms which says they are not responsible in any way. However, we book their service and they should be responsible. They… Read Full Review

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★☆☆☆☆

“Warning to all auction site sellers”

Written on: 10/04/2015 by ARTHUR5 (1 review written)

this company must be the worst one around i sell and buy a lot from a well known auction site.I sold an item and paid £30+ for 24hour delivery, however this did not happen and they i felt they couldnt care less or my feedback. i have since spocken to number of sellers & buyers who also confirm problems.  if you value your feedback dont use myparcel… Read Full Review

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★☆☆☆☆

“Parcel collection failed for 3 times, 3 different days.”

Written on: 09/04/2015 by wkeew (1 review written)

This is my first time that I use the My Parcel Delivery services, to send 4 box that I paid about £100 for the delivery service. When I paid it online, they got the money instantaneously, but the collection scheduled for 7 days was failed. I contacted the live customer services and they said ''the collect was attempted''.. Oh really? We are waiting 24/7 here and any courier did ring the bell... So, are we liars? They did the reschedule for the next day and failed again... and the 3th day… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY THEY DAMAGE ITEM SENT !!”

Written on: 21/03/2015 by TIGER777 (1 review written)

ijust sold on ebay a microwave and used this company first time, when arrived at my customer home ,they from a dent on microwave and email me, i send this to them a copy of email about this , the told me to make a claim , which i did , then made a claim they damaged my customer's item on delivery. and now they wont give a refund.. DO NOT USE THIS COMPANY, lesson learned cheaper is not always better and couldn't be a truer way to describe this company and this message is all what they send to… Read Full Review

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★☆☆☆☆

“Parcel Not Collected”

Written on: 28/01/2015 by Blakedb (1 review written)

I wanted to send a parcel too big for Hermes. Myparcel delivery.com appeared to offer an ideal service. Booked the collection through the wesite with Yodell. Their depot is less than 2 miles away but there was not drop off option. Myparceldelivery requires you to wait in between8:30am and 6pm. They did not turn up on the first day so I re-booked and waited a second day. Still no collection dispite getting onto their chat service and being advised that a coolection would happen. I have… Read Full Review

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★☆☆☆☆

“I URGE YOU TO STEER CLEAR OF THIS COMPANY”

Written on: 19/01/2015 by YvonneDonevan (1 review written)

I can honestly say this has been without doubt the worst experience I have ever had when dealing with a supplier of goods or service. I paid in excess of £200 to have chairs returned to a supplier to get a full refund; I actually also paid for insurance believe it or not. The chairs were delivered in an unbelievably bad state. The boxes were torn, battered and in such a state that the delivery man had to take pictures and urged the supplier to advise me to make a claim (get this.....even if… Read Full Review

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Pwinfield's Response to YvonneDonevan's Review

Written on: 26/01/2015

Sadly, I can totally back this experience up

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★☆☆☆☆

“Lost parcel then had to wait weeks for Insurance”

Written on: 13/01/2015 by 12ascsbe (1 review written)

Booked this service early December. Hermes lost the parcel and even though the insurance claim was agreed on the 29th December as of 13th Jan I have still not had the agreed amount. Now told 20th January. Would not deal with MPD again as customer care is not a word they are familiar with… Read Full Review

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Pwinfield's Response to 12ascsbe's Review

Written on: 26/01/2015

You are lucky - I waited for months for "insurance" and am now going via the small claims court. Do NOT use this company - you have been warned

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★☆☆☆☆

“READ THEIR SMALL PRINT”

Written on: 12/01/2015 by Lockhartnx283 (1 review written)

We used this company in October 2014 to send a large parcel to the Midlands. When we booked the item online, we clearly stated it was tractor parts we were sending and took out the optional insurance. Lo and behold the parcel went missing (Citylink were the courier) and 2 months later I am now informed that they don't insure vehicle parts so no compensation. It does say vehicle parts are a restricted item on their website so I cannot take this any further but I do feel aggrieved it has taken… Read Full Review

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★☆☆☆☆

“Do not use!”

Written on: 09/01/2015 by Komatsu210 (1 review written)

Hi don't use this company I used them to deliver a large parcel which they lost I took out insurance didn't make a difference won't pay me compensation as said my item was prohibited which it wasn't,customer service is appalling waited nearly 3 months for a response wish I had checked reviews just trying to find out what I can do to claim my money back avoid!… Read Full Review

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Pwinfield's Response to Komatsu210's Review

Written on: 26/01/2015

They use every trick in the book to wriggle out of insurance. They are claiming my package was incorrectly labelled and so are not paying. How can this be proved now after the event - very crafty indeed. And they get to keep the "insurance" money too. Genius.
Avoid, avoid, avoid.

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★☆☆☆☆

“Getting a refund for poor service”

Written on: 06/01/2015 by Catfeathers (1 review written)

In October last year I paid for a next day delivery service with MyParcelDelivery. According to the tracking information, the parcel arrived at the recipient's local delivery depot early on the day after collection, but it then stayed there. Over the phone, MyParcelDelivery gave no explanation for the delay and didn't know when the parcel would be sent out - particularly inconvenient for the recipient, who had to arrange for someone to be at home each day to receive it. The parcel was… Read Full Review

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★☆☆☆☆

“Parcel not collected yet saying "in transit" on site!”

Written on: 08/12/2014 by Elained51 (1 review written)

Shocking company, bogus I think. All the reviews seem fake, too perfect. The parcel was supposed to be collected on the 5th and we waited in all day but nothing came. The money was taken out on the 4th , the same day. When checking the account it said the parcel had been collected at 12.46 on the 5th and was "in transit". Outrageous, it is still here!!. The online chat took 15 minutes with no answer so I called their customer service and was treated to a barrage of abuse saying I should… Read Full Review

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★☆☆☆☆

“Absolute Nightmare!”

Written on: 21/11/2014 by mettepotterton (1 review written)

I am an ebay seller that sends hundreds of parcels a year with very few problems. On the rare occasion there is a problem they are professionally dealt with. Then I made the mistake of using myparceldelivery. I pay £11 for next day delivery, and after one month of hassle, they will not even return back the parcel to the sender without me paying for the delivery. They may offer cheap delivery but you certainly get rubbish service in return. The service offered was city link. I would avoid… Read Full Review

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Pwinfield's Response to mettepotterton's Review

Written on: 26/01/2015

I have experienced the same problems

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