Mail & Fly Reviews - www.mailandfly.com

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Latest Reviews

★☆☆☆☆

“1st CLASS FIDDLE ”

Written on: 13/12/2021 by Eva481 (1 review written)

Sir if you put your item in the bag and it will be sealed and it will be delivered to you from Bristol to Plymouth at a cost of £6.80 to £8 great thank you very much… NO TRY £44.17 the item is the size of a packet of super king size figs . With insurance £44.17 with out insurance £44.17… Read Full Review

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★☆☆☆☆

“Misleading Info Given”

Written on: 23/11/2021 by HeTr (1 review written)

What I object to is being misled about the cost of delivery by Mail and Fly. My wife and I did make a mistake, and security had the right to confiscate the small item which we put in our hand luggage at the last minute because of problems with checking in our hold luggage. But the security staff gave us the impression that we could get it sent home for £8. In fact when I tried to arrange delivery I found that it would cost us £26.47 including £17.10 shipping and some fuel costs. (Doesn't… Read Full Review

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★☆☆☆☆

“Another troubling example of quick money-making”

Written on: 26/10/2021 by mkDouglas378 (1 review written)

I had a 50-year-old wooden toy pistol that my son had decided to bring home after a visit to his grandmother's in the UK. While I understand it was originally made to loosely resemble a toy cowboy pistol, it's essentially a rotten piece of wood (that apparently could be used to fire elastic bands). I was dealt with by a manager of security at Heathrow, who explained that it simply couldn't be allowed through. While very pleasant, polite and understanding, and did suggest I returned to check-in… Read Full Review

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★☆☆☆☆

“Does not work til D-Day”

Written on: 18/08/2021 by Alianal78 (1 review written)

I was at first excited by the possibility of recovering my (store-sealed) gourmet gift hot sauces, confiscated at Heathrow -- apparently even if your liquids are all below 100ml there is now a cumulative rule and you can't fly with over x total amount -- the domestic airport was fine with the sauces but Heathrow wasn't. However, the Mail and Fly site would NOT work. It wouldn't load the item search despite clicking the right button. After 10 attempts, it would load, then would not recognize… Read Full Review

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★☆☆☆☆

“Mail & fly Confiscated Baggage ”

Written on: 02/07/2021 by Jamiev44 (1 review written)

I used my mobile can only use PC or tablet. However,total charge is over £44 with £15 for dangerous goods. These are  standard Toiletries Confiscated at  departure Baggage control as I had 3 clear bags. Nothing dangerous about items plus additional admin fees are charged. This service is absolutely disgusting and an example of outrageous profiteering. Let them keep items. … Read Full Review

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★☆☆☆☆

“Confiscated Leatherman”

Written on: 20/09/2020 by Topper19 (1 review written)

They confiscated my Leatherman and then made a kind gesture to return it to me. I was given a tag with reference number on it. The tag indicated a cost of £6.00. When I logged on and entered the reference by the time they had added all the different elements of the charge the cost was £28.00. It’s simply rip off Britain, another method someone has cooked up to swindle money out of people. … Read Full Review

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07426703733's Response to Topper19's Review

Written on: 11/10/2020

absolutely disgusting service and, I am going to complain about my stuff if they ,did not returned it back to me.
that is really joke if my stuff did not came back to me

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★☆☆☆☆

“They literally took two bottle openers from my...”

Written on: 10/01/2020 by lucagolino (1 review written)

They literally took two bottle openers from my luggage. They have never confiscated such stuff before. They sweetened me with the excuse that they would send my items back home, but then they asked 16.5 pounds for shipping 2 bottle openers worth 3 pounds. … Read Full Review

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★☆☆☆☆

“Zero stars if I could ”

Written on: 09/10/2019 by Michelle575 (1 review written)

My partner got his aftershave confiscated because it looked like a grenade. It was 90ml & in a clear plastic bag. He’s taken it through Belfast & Manchester with no problems. Cost to return the item £113.99, I kid you not! It’s £92 alone for dangerous goods shopping cost. Absolute joke, imo shouldn’t cost less than £10. That’s £6 admin & £4 2nd class signed for postage! Apparently they aren’t anything to do with HR but I beg to differ. What’s even more bizarre... you can buy… Read Full Review

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★★★★☆

“A good service ”

Written on: 15/08/2019 by 10O'Reilly (1 review written)

Having read some reviews, I can see why people dislike the service. But, me personally found it a saviour. I didn't realise about my aftershave being a 150 ml bottle. Security informed me that I could not take it and gave me the option of this service. When I logged on to get it shipped I was shocked at charge. But when I spoke with Bag Port they were very helpful. It was dangerous goods by air and so had a ridiculous surcharge, but they advised me of alternative. I got my aftershave back at a… Read Full Review

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Michelle575's Comment

Written on: 09/10/2019

Please tell me how as I’m in the same position?!

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★☆☆☆☆

“lögn pris skräp”

Written on: 04/04/2019 by McClellan303 (1 review written)

Använd ej mailandfly priset på 60 kr stämmer ej. När man går in och fyller på så hamnar summan på 280kr… Read Full Review

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★☆☆☆☆

“£64 to ship a laser pointer that was in my hand...”

Written on: 04/03/2019 by DaveT9999999 (1 review written)

First time in almost 10 years of carrying a small laser pointer in my hand luggage that i use for doing training sessions, i got questioned about it. Jumped up idiot at security who was obviously on a power trip made a big deal about it, even although it was not on the displayed list of prohibited items. He said i could use this service as it only costs £6 to post it so i could get my £300 pointer back (yeah i paid a lot for it because of the power). So after agreeing on Thursday and trying… Read Full Review

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Jonh1982's Response to DaveT9999999's Review

Written on: 15/08/2019

Working in security at airport I see people like you every day. You shout and rant yet it is your own error. You took the prohibited item with you. It isn't rocket science, it is common sense, something people like you don't have. The service is clear, it is £6 to store it, for about 5 or 6 weeks I believe. If you can't collect it then you pay for shipping and packaging. Those charges re the courier firm they use. So get a grip and check your luggage in the first place!

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Davet9999999's reply to Jonh1982's Comment

Written on: 15/08/2019

I’ve got to laugh at you you joke. I asked the security hitler at the gate where it says no laser pointers allowed and he couldn’t show me anywhere.

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Jools318's reply to Jonh1982's Comment

Written on: 04/01/2021

Where does it say that they allow items to be collected ... please tell me how and where ??

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★☆☆☆☆

“Cheated with invalid code, AVOID! ”

Written on: 29/12/2018 by dannytufife (1 review written)

So I got my thinning scissors taken off me because it was over 6cm, and this tool has been with me for 13 years. It has been 4 days now and I am unable to retrieve my item because the code doesn't work. Upon reading other reviews, other people pay and do not receive their items. My scissors cost 50 pounds and I would not be willing to risk the mail service regardless if the code works. UK terminals who operate with these cheats are cheats themselves...Don't waste your money, just throw away the… Read Full Review

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★☆☆☆☆

“How is this even legal?”

Written on: 19/12/2018 by cosminr (1 review written)

Got my perfume took away at Heathrow security the other day, okay my fault I didn't check it and it was 125ml. I had no issue travelling with same perfume bottle in my handbag in other airports all over europe but okay. Security lady says I have the option to have it sent by mail and it should cost like £6. I said wow okay. Turns out it costs £53 to have it sent to Italy: DHL Europe Road 31.80 GBP Service fee 6.00 GBP Fuel Charges 5.72 GBP Dangerous Goods - Road Fee 8.33 GBP… Read Full Review

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★☆☆☆☆

“Like everybody else i thought "£6, seems a tad step...”

Written on: 17/11/2018 by JaylynReid (1 review written)

Like everybody else i thought "£6, seems a tad step to post an item but ok". Then it turned out to be £22. I don't want or need next day delivery, why not offer something at a reasonable price? I suspect it's because DHL are only charging half what the cost to us. If you're reading this and are a bit bored, call up their call center and see how much time of theirs you can waste. Google for the number… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“BS Service - CUSTOMER BEWARE!!”

Written on: 14/10/2018 by Rihanna17 (1 review written)

Letter I sent to their customer service. Perhaps a tad dramatic however, their services are not providing value or helping people. Double check your check in bags and be prepared to throw items you've missed in the bin so that they don't get their hands on your items!: "I am writing to formally complain about your opportunistic, BS service. I lost an item of cologne for being 25ml over the 100ml limit. A brand new item. I was told by the agent it would cost me 6 GBP to have it shipped… Read Full Review

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Was this review helpful? 7 0
★☆☆☆☆

“Absolute joke”

Written on: 12/10/2018 by Wiley168 (1 review written)

Absolute joke, day light robbery £115 for an £90 bottle of aftershave. How is Heathrow using this company. Place should be shut down… Read Full Review

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Was this review helpful? 4 0
★☆☆☆☆

“How does the Government allow this?”

Written on: 08/07/2018 by McHughgw449 (1 review written)

Heathrow Security pulls a small lightweight tool from my hand luggage which otherwise has travelled the world posing no risk to anyone, claiming it's a safety risk. I have had a similar event in Munich where the cost was 13 euro to post a similar item. The ransom charged by Mail and Fly is 55 Euro! Banners constantly flash up on their website asking if you wish to cancel the process and forfeit your items... which clearly they are happy for you to do as they then sell them. This seems a… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“Daylight robbery”

Written on: 15/05/2018 by Morsekz394 (1 review written)

I was flying from Seychelles to Munich Germany and had to Transit through Heathrow. My Mum had packed a few jars of pickles and home made chillies etc. I went through security in the Seychelles without a fuss. Within the Heathrow Airport it was a mess. Although I was not getting out of the Airport, inside security took all six of the jars because they contained'water' i was told. Of course they advised that they could made them to me. They stuck each jar in a tiny, separate plastic bag… Read Full Review

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★☆☆☆☆

“Lost parcel”

Written on: 04/05/2018 by FrancisHouse161 (1 review written)

I give them 2 jars of honey to post for me on the 15th of march. I am still waiting for this parcel, seems they have lost it?… Read Full Review

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★☆☆☆☆

“What a ripoff ”

Written on: 16/11/2017 by AntonioRhodes (1 review written)

Took a bottle of aftershave off me at security check. My bad forgot I had put it in hand luggage. Said I could get it posted onwards. Happy days. Logged into mailandfly website. 6 pounds service fee. Not bad but then 150 pounds postage from UK to Ireland what the hell. And this is the company a major British airport endorsed. What an absolute disgusting way to treat your customers Heathrow shame on management. Needless to say they can stick they service… Read Full Review

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Was this review helpful? 4 0
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