Interparcel- Not a serious or ethical company-BEWARE!

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PeterBu's review of Interparcel www.interparcel.com

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“Interparcel- Not a serious or ethical company-BEWARE!”

Written on: 27/02/2022 by PeterBu (1 review written)

Interparcel is not a serious business. They take the parcel, take your money and then pass it to other parties to deliver. They state that they cannot guarantee delivery. In my case the parcel was wrongly marked as "sale for goods" which meant that the customs office required to meet the recipient to discuss the relevant tax charges. Interparcel refused to take responsibility for the error and blamed the customs office, who in fact were acting correctly. Interparcel does not have a professional customer service team who simply send out standard responses without first exploring the details of the case. Even worse, senior management gives woefully inadequate responses and claim "we do not guarantee delivery and we do not cover compensation claims.".....even when in breach of contract. Interparcel should be investigated for unethical practices. A total disgrace. DO NOT USE INTERPARCEL!

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