AVOID AVOID AVOID

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Guest's review of Interparcel www.interparcel.com

★☆☆☆☆

“AVOID AVOID AVOID”

Written on: 14/08/2020

Amco Properties

“This was my first time using interparcel. I used them as one of their couriers - Tuffnells - were able to collect the parcel from my home address the quickest. Also, they would provide their own label.

1)The driver collected the parcel a day later than agreed.
2) Driver did not provide a barcode that I could upload to prove To eBay that the item had been dispatched.
3) A day later interparcel web page was showing the parcel as “delivered” in contrast to what the recipient claimed.
4) after numerous calls to customer services it transpired that the driver had simply left the parcel on the buyers doorstep! No signatures. No photographs. Just plain left it unattended on their doorstep!!!
4) Interparcel customer service is atrocious! One representative claimed it was “normal to leave parcels” in this way “due to COVID 19.” (!!!!)

It was extremely difficult communicating with them regarding this!

5) I finally opened a claim. Their claims department then demanded proof of the value of the shipped goods. I pointed out it’s not important how much I paid for the goods, it’s how much I sold them for that’s the crucial figure! Moreover, no matter what proof I provide regarding the monetary loss, interparcel will only pay the standard £25 compensation!! So why this song and dance about proof of value.

So far that’s where we are at with this sorry affair!

Conclusion: Interparcel are far from a professional set up. They seem to focus more on collecting their commission from courier companies than they do in ensuring a quality service. Worse of all is their attitude to complaints and Customer service!!!

Avoid Avoid Avoid”

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