Appalling delivery & customer services

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Solomonf1953's review of Hermes Parcel Delivery

★☆☆☆☆

“Appalling delivery & customer services ”

Written on: 25/11/2021 by Solomonf1953 (1 review written)

Still waiting for parcel 2 days after it was ment to be delivered... no contact for Hermes and they don't reply to enquiries... basically just please themselves when they'll deliver... I paid for next day delivery. Their app says they are having trouble finding our property... funny they delivered another parcel 2 days prior and get delivery from them at least once a week... we are the only Hotel in this tiny Scottish village... how can you say you can't find our Hotel in a one street village when you already delivered here multiple time (by multiple I'm talking about 100's of time)? Shocking customer service... shocking contact centre.. this company are genuinly prepared better at sweeping customers under the carpet as they are at logistic and that is a proven fact in our area! Everyone says the same in our shire... Thanks again for wasting our time and our customers... you always meet expectations and perhaps it is time for at least a little improvement on delivery and customer experience and services

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