Fedex Reviews - www.fedex.com

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Latest Reviews

★★★★☆

“Good Service”

Written on: 09/09/2020 by Karnolbarnol (1 review written)

I have always had good service with FedEx. They have not lost a package yet… Read Full Review

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★☆☆☆☆

“non-delivery”

Written on: 19/04/2019 by Mickyoakley (1 review written)

My experience with this company is that they are totally incompetent, they could not manage a promised delivery from their depot 5miles away.I do not know if they have lost my parcel.I tried phoning them but no reply. Would not recommend them to anyone. … Read Full Review

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★☆☆☆☆

“Awful experience.”

Written on: 26/06/2018 by ZAPON (1 review written)

On the 31 of May I have sent an important document to be signed in Milan the day after from this shop. Neither the shop clerks nor FedEx cared to mention that there was a strike in France (where the plane would have stopped) and one in Italy, which would have made it impossible to deliver the document in 24 hours; but they gladly accepted 64.04 pounds from me. The document arrived at destination on the 6th of June! I asked for a refund and today (after speaking several times with the shop owner… Read Full Review

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★★★★★

“Fantastic !”

Written on: 14/06/2017 by canthave1 (1 review written)

My Son in law sent a package from Butler PA, USA to England, 3 days !!!!! Fantastic service Fed Ex. Arrived in first class condition, and parcel was left where I asked for it to be. What more could you ask, thank you very much. … Read Full Review

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★☆☆☆☆

“Worst delivery service in Metropolitan areas”

Written on: 28/01/2017 by Tadros1234 (1 review written)

I would give Fedex service zero stars if it was possible, especially in large metropolitan areas like NY where I live. The drivers go to thebuilding front entrance and leave a tag that usually will fly away with the wind, they never try to come to the apartment door. Basically, if you do not know that you are expecting a package, it will be returned to the shipper, basically by the driver's actions , the receiver pays for a service that was not done. I wish to see a Class Action lawyer to take… Read Full Review

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★★☆☆☆

“Charged Extra Admin Charges”

Written on: 14/01/2017

No communication what so ever and received invoice for duty and vat which was never communicated. In addition to that charged admin charge for duty and vat… Read Full Review

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★☆☆☆☆

“liars”

Written on: 07/03/2016 by hopespringseternal (1 review written)

I waited in all today for a delivery which never arrived initially they said it had been delivered at 8am. I have never left the house it later transpired that the device had a malfunction so even though no signature was required the delivery could not be made. A delivery has now been arranged for Wednesday - hope springs eternal. Shame customer service only respond if you contact as a new customer. Standard operating procedures do not apply here why not?… Read Full Review

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★☆☆☆☆

“Left (without signature) in the garden of the wrong...”

Written on: 31/07/2015 by DaveWBrown (19 reviews written)

My wife had already asked the company who's parcel that was late what had happened to it when a neighbour at No. 4 brought the parcel over to us at No. 5. He had found it in his garden! The parcel required a signature - obviously Fedex couldn't be bothered to deliver it to the correct address, let alone get a signature. The parcel was fabric worth over £100. I've obviously informed the company who I bought the fabric from - but I certainly would be wary of using Fedex myself… Read Full Review

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★★★★★

“Always in time”

Written on: 24/03/2015 by NickSLV (3 reviews written)

I like they deliver in time and price is cheap compared to many others… Read Full Review

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★★★★★

“FIRST CLASS”

Written on: 18/12/2014

I know that delivery services get poor reviews so I think that those of us with great experiences should tell the other side of the story, I recently purchased an item from Sotel in Germany via Amazon.They use FedEx. I was able to follow this item with their tracker every step of the way on land and in the air. It arrived early and with great customer care from the delivery man. All for a very reasonable small delivery charge. Well done FedEx… Read Full Review

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★☆☆☆☆

“Items destroyed”

Written on: 12/09/2014 by Ashworth254 (1 review written)

Phoned FedEx for a quote (which was the average price after searching other companies) and decided to go ahead. Was later charged with the double of the money and parcel arrived destroyed!! The worst service used ever, will never use again and disgraceful customer service when complained!… Read Full Review

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★★★★☆

“They are OK”

Written on: 14/01/2014

As a business to business courier, they ahve never let us down! They are expensive though… Read Full Review

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★★★☆☆

“Needs some improvement”

Written on: 18/12/2013 by ricardodandersen (1 review written)

The prices and service is good. However they left my package on the porch with out any notice. It could have been lost or damaged due to the bad weather we are having… Read Full Review

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★☆☆☆☆

“abysmal”

Written on: 28/10/2013 by random_pissed_guy (1 review written)

How hard can it be to deliver a single envelope? I was waiting a full day for that, only to find that my package was marked in the online tracing tool as "delivered". I had to call them, wait quite some time on hold, before they told me that it was actually not delivered but will be delivered tomorrow. On top of that, they didn't know the expected delivery time for the next day...so that mean more day grounded at home waiting for it. Waste of money, time horrible experience… Read Full Review

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★☆☆☆☆

“I normally order from china every week or two and use...”

Written on: 03/04/2013 by baisha (1 review written)

I normally order from china every week or two and use DHL. The longest it has ever taken them to deliver is 4 days this also includes the day it takes to clear customs and my payment to them clear which is not bad at all. I decided to use FedEx this time because it was very slight cheaper and did have the same estimated time for delivery.Today the 7th day and still no sign of the parcel it has been at a British airport for two full days now and 2 days my local office, yesterday was a working… Read Full Review

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★★★★★

“Great service! Fast and very professional ”

Written on: 20/02/2013 by Lglula (1 review written)

I have been unsing fedex for a while now and I am happy with them. Always on time, great tracking of items, always delivered on time. i sent a parcel from scotland to france this week. It tooks less than 48 hours and I didn't even pay for a fast delivery. If you send a parcel outside Europe though, you need to make sure that the commercial invoices are detailed for each items, prices etc.. … Read Full Review

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★☆☆☆☆

“Parcelforce/Fedex worldwide, FASTER WALKING ABROAD!!”

Written on: 29/12/2012 by 007spyguy007 (22 reviews written)

Sent a parcel via Parcelforce Global Express on 19th December 2012, Suppose to deliver via Fedex in Moscow. My parcel was passed onto Fedex in Moscow on 25th December 2012 according to Parcelforce and they told me to Phone Fedex quoting my Tracking number to them. I phoned Fedex and it took 23min 44seconds on hold to get through to their customer services who stated used the ref given and could not find my parcel, then they asked for the address I had sent my item too. Customer services then… Read Full Review

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★☆☆☆☆

“Fedex will destroy your parcel and refuse comensation”

Written on: 03/09/2012

Do not use Fedex for ANY slightly fragile item. I had been shipping knitting machines Woldwide with DHL without problem. Decided to try Fedex as also an Air Express Service. Big mistake! Despite special care in packing, with strong boxes, polystirene inner protection and plenty of bubble wrap, they TOTALLY destroyed a knitting machine. Customer said it must have been "taken to an Elephant's Football Match"! On delivery, dropped with a bang onto a concrete floor, despite FRAGILE DO NOT DROP ON… Read Full Review

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