Theatreland America Reviews - www.theatrelandamerica.com

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Latest Reviews

★☆☆☆☆

“Never use them- no refund after cancelled show during...”

Written on: 06/07/2020 by Cherish71 (1 review written)

I purchased tickets to the Blue Man Group for 3/24. The show was cancelled b/c the Las Vegas strip fully closed down this week. I was sent an email stating that I would receive a full refund within 2 to 4 weeks. A few weeks later, they sent me a merchandise credit for 303.60 for the 2 tickets I purchased. I have been fighting this claim since that week. They are now stating a merchandise credit is their policy yet it clearly stated that cancelled shows were 100% guaranteed refundable. This… Read Full Review

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★☆☆☆☆

“RUN THE OTHER WAY”

Written on: 26/06/2020 by JulioDaniel (1 review written)

They wouldn't give me the tickets, the show was canceled, I asked for my money back (They say that is their policy) They gave me store credit plus a premium because of COVID, I made a dispute with my Credit card company. They took the premium away because of the dispute saying I hadn't agreed with it. They said I could have agreed to get my money back even though I have screen shots stating otherwise.  I will never complain about Ticketmaster again… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 25/06/2020 by KendallJacobs (1 review written)

My show was cancelled and they said I would get a refund. Later they sent me an email saying they would not refund my tickets and I would only get a store credit to use for a future show. This is not acceptable and I do not want a store credit, I only want my money back. It says on their website: "If an event is cancelled, you are entitled to full compensation of your order total," but when I called they told me I would not get a refund. This is terrible customer service and I will never use… Read Full Review

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★☆☆☆☆

“The worst service/company out there - DO NOT BUY FROM THEM”

Written on: 29/05/2020 by notahappycustome1000 (1 review written)

The customer service was terrible when i called about an event that was rescheduled to 6 months later. I am not in vegas 6 months later and we will be in wave 2 of a pandemic. Speaking of Pandemic.... I mentioned to the CS rep that we were in a pandemic and that nobody feel comfortable at this time and he told me " you entered into a contract so unless the event is canceled you can't get a refund, but you can resale your tickets" Again I said... we are in a pandemic and it won't be over in 6… Read Full Review

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★☆☆☆☆

“Event (x2) canceled due to COVID. Email from company...”

Written on: 28/05/2020 by LitzyWebster (1 review written)

Event (x2) canceled due to COVID. Email from company promising refund in 2-4 weeks. At 5 weeks called to ask where $ was, only to be told "be patient and please do not dispute with credit card company. A week after disputing, I receive an email from the company stating they're issuing a credit and also providing new terms and conditions (you can't change AFTER the purchase). I rejected the credit, but still fighting with credit card company in dispute. Also, company won't speak to me because of… Read Full Review

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★☆☆☆☆

“Do NOT use this company, they promise 100% guarantee...”

Written on: 11/05/2020 by 431Frazier (1 review written)

Do NOT use this company, they promise 100% guarantee refund for tickets but they will not refund you. This is a sham and they are basically taking your money and won't give it back. Even their customer service is just terrible. Long hold times and basically they don't care about keeping your money. Save yourself a lot of headache and trouble and do not buy from them. Avoid at all costs. You WILL loose money… Read Full Review

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★☆☆☆☆

“DONT USE THIS SITE!!”

Written on: 24/04/2020 by awMahoney327 (1 review written)

WEBSITE SAYS 100% MONEY BACK GUARANTEE!! NOT TRUE!!! Don’t buy from this site. They sent an email saying they would give a full refund due to COVID 19. However, a month later, they decided not to refund. Awful customer service and they truly don’t care. We are talking to an attorney as this is illegal not to refund after you guaranteed it. You WILL be disappointed if you buy from this site… Read Full Review

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Mnliesl's Comment

Written on: 25/04/2020

Same experience! Even tho their site says 100% money back if event is cancelled. I am out $600!!

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Mnliesl's Comment

Written on: 25/04/2020

I got screwed out of $600. Spent 3 hours on chat and then with two rep who just kept giving me the same scripted response. I am so angry!!! If there is any class action law suit, count me in!!

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★☆☆☆☆

“No money payback for cancelled concert”

Written on: 24/04/2020 by Bernd0001 (1 review written)

No money payback for cancelled concert. Only stupid excuses that Corona Crisis is the reason therefor. I will buy never again a ticket from this agency… Read Full Review

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★☆☆☆☆

“Trolls live May show cancelled due to covid 19. No refund”

Written on: 16/04/2020 by 120Simpson (1 review written)

Spoke to several representatives today regarding tickets purchased. First off, we thought the tickets were purchased through the box office. We were aware that it was a 3rd party. Also, we have yet to receive any tickets or emails from them regarding out event being cancelled. They are refusing to refund us for the tickets. Ticketmaster has refunded everyone but this company is not. DO NOT BUY YOUR TICKETS FROM THEM!! Currently contacting the better business bureau, attorney general as well as… Read Full Review

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Mnliesl's Comment

Written on: 25/04/2020

Same experience with Sebastian Maniscalco tix from The Wynn. I out $600!!

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★☆☆☆☆

“No refunds for Postponed events due to COVID 19”

Written on: 30/03/2020 by ArjunLewis-Alt (1 review written)

Due to COVID 19 the Roger Waters concert scheduled for September 14th 2020 in Vancouver is "indefinitely postponed". And with everything that is going on, I can no longer afford to go. But since the concert is postponed and not cancelled they will not issue any refunds. Now I am just hoping that the concert will be cancelled so I can get my money back. Their official response is: "If you are unable to use your tickets, we encourage you to resell them to someone who does wish to use them." How… Read Full Review

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★☆☆☆☆

“Ordered Kravis Center in Palm Beach tickets on this...”

Written on: 11/03/2020 by Porter158 (1 review written)

Ordered Kravis Center in Palm Beach tickets on this site; there was no transparency at all regarding who they really were. They charged $250/ticket for ticket w/ face value of $69. Took weeks to get tickets. Customer service was zero… Read Full Review

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★☆☆☆☆

“Please read my review! Tickets for Hamilton”

Written on: 28/02/2020 by BeGaB (1 review written)

If you are about to buy through Theaterlandamerica.com website, don't! Here's my story: In October 2019, for my daughter's 15th birthday, I decided to take her to see Hamilton in Jacksonville in March 2020. To make sure we would get tickets, I went online and found the "cheapest" tickets I could find: $347 per ticket (I know, I should have known better right there). $694 (2 x 347) + $104.10 (Service charge) + $14.95 (UPS Basic Delivery)= $813.05, this is what I paid for the show. I got the… Read Full Review

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★☆☆☆☆

“They indicated on their web site that they had tickets...”

Written on: 24/01/2020 by Jedothek (1 review written)

They indicated on their web site that they had tickets for a performance from $179, implying these were cheapest ; I found out later from the theater itself that they had tickets from $53 ( I had been led to Theatreland when I Googled for tickets and didn’t realize I could buy direct from the drama company). Then after I bought them, the robot system said the total charge for two tickets was $426.65. I don’t know what the extra $ 68.65 was supposed to be for. When I found out the legitimate… Read Full Review

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Begab's Response to Jedothek's Review

Written on: 28/02/2020

My story is even worst: Bought my 2 tickets 5 months in advance for Hamilton in Jacksonville, for my daughter's 15th birthday for a total of $815 ($374 x 2 + $104 Service charge + $14.95 UPS Basic delivery). When I got the tickets yesterday, the price indicated was $96.27 per ticket. They made a profit of $501 on me. I feel so stupid to have fallen for it... Please don't make the same mistake!

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★☆☆☆☆

“Purchased tix from them in the wrong theatre section,...”

Written on: 09/01/2020 by Itzel142 (1 review written)

Purchased tix from them in the wrong theatre section, my mistake. Immediately realized it and called them for me to list for resale and purchase the correct section. They said this is not possible, gave multiple excuses, this is 3 weeks before the event. I can not sell them elsewhere since I do not yet have possession. I asked them to contact the seller to expedite e-delivery so I could sell them elsewhere. They agreed to work on this. I asked for a contact to follow up with on this and they… Read Full Review

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★☆☆☆☆

“No Refunds If Show Rescheduled Twice & Won't Buy Back”

Written on: 17/11/2019 by SaraWhite205 (1 review written)

I received an ETIX ticket. I called them and ETIX has the ticket listed under a different name than mine. I showed up and the event was postponed that day. It was rescheduled and I was ready to attend but called before leaving and it was again postponed . I was never contacted about any of these changes. I only knew because of calling the event site the second time. It has now been rescheduled and I will be gone and can't attend ten months after the original date. I can't get a refund and… Read Full Review

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★☆☆☆☆

“Zero stars. We purchased same day tickets and did not...”

Written on: 20/10/2019 by BobSmith95851 (1 review written)

Zero stars. We purchased same day tickets and did not receive an e-mail with our tickets until the day after the event. They refused to refund the value of the tickets but granted a "credit" to be used within 6 months. When trying to purchase another ticket, they refused to send the confirmation e-mail immeidately stating "You will receive the tickets a few days prior to the event so there is less of a chance of losing them." When asked for their "Mailing address" the representatives would… Read Full Review

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★☆☆☆☆

“Never buy from Theatreland America”

Written on: 28/06/2019 by Hboughey (1 review written)

I purchased tickets for Swan Lake for $320 and when I received my ticket, it was a face value of $75!?!? And my view was completely obstructed and I couldn’t see a thing!  I contacted them and all they said is: “you can sell the tickets”! Even if I were able to sell them, it would be for $75, losing $245 in the process. Also, what am I a ticket scalper!? DO NOT BUY FROM THEM!! Please pass it on… Read Full Review

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Was this review helpful? 4 0
★☆☆☆☆

“Theatreland America ”

Written on: 24/05/2019 by Hotdogharris (1 review written)

I was charged $24 for ticket delivery. Ended up having to pick them up myself from some seedy apartment in NUC. Could not get a refund. Do not use this company they steel your money!… Read Full Review

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★☆☆☆☆

“145 dollar overcharge”

Written on: 08/04/2019 by laurietommy (1 review written)

I was dumb enough to buy tickets on Theatreland America. don't be dumb, get off their website asap! worst company ever. I tried calling/email and no one has responded. I can't believe I paid 145 dollars over what price is worth. my fault. never again… Read Full Review

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Alaska18's Response to laurietommy's Review

Written on: 21/04/2019

Feel your pain...

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★☆☆☆☆

“Reseller masquerades as a real theater and the website...”

Written on: 25/03/2019 by JaylinTerry (1 review written)

Reseller masquerades as a real theater and the website is basically the same. I thought I was purchasing from an actually venue. They don't mention it on the main website. You actually find out it is a reseller after you check out. Tickets are double price in face value plus with all their fees! $7 to receive the tickets via email, when there are no other options to get the tickets. At least with Stub hub or other ticket resellers they are VERY clear they are a reseller. Not these scoundrels… Read Full Review

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Alaska18's Comment

Written on: 28/03/2019

Yes, should be shut down, when I ordered my tickets the cost was triple, I battled this company through my cc company, to no avail. I feel your frustration.

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