Theatreland America - www.theatrelandamerica.com

Price per ticket was 90% higher than buying ticket directly from theater- Ordway in St. Paul and the show was never sold out. This reseller is a scalper and has a "D" rating from the BBB- Avoid this ticket seller at all cost or it will cost you.

Don't ever work with this group unless you want to pay fifty+ percent or higher for tickets than the theater charges and not get your money back when a show has been canceled. What a complete ripoff. My bad for not checking their prices against the local theater's direct prices. My seat costs $174 through this group and would be $91 if purchased through the local theater. Fool me once, but no more.

The amount of hidden fees is absurd! Just tell me the price ahead of time. I didn't even notice it so I paid. One of the fees was for email delivery of a ticket - which is ridiculous (that's the nice word for it) to charge for. Then, they had a feedback questionnaire after my purchase and when I clicked submit, it wouldn't submit it...

Bought tickets Oct 31 2022 for June 27, 2023 for Le Miserables. Kept getting emails saying I would get tickets, never received. Called the I was suppose to get tickets and they said they'd be at Will Call at the theater, they weren't there. Called their phone number and just got the run around. Spend $587 on these tickets. Doors closed to musical after 15 mins, so we just had to go home. Got on a chat with these people and asked for a refund and they said we signed something that this could happened and pretty much it was our loss. Of course, we're filing claim. Don't do business with these people. They're scammers. They lie and just plain dishonest.

I bought tickets in November for Frozen in Sacramento and never got the tickets. Horrible!

Purchased tickets for a Sunday matinee, get to the venue and scan our tickets to find that someone else purchased the same exact tickets which were also valid. We had to be seated elsewhere. I assumed it was a fluke and purchased tickets for a week later to take my mother, and got an email 24hrs later saying those tickets had been double sold, AGAIN!! (But we weren’t notified the first time). Called and was given worse seats. Called again, was promised specific seats, and the new tickets were not those specific seats! I am done with them but they refuse to refund me. Don’t make the same mistake as me.

Call center in the Philippines. Switch and bait. Never use this company. 

I would give it ZERO stars if possible. I have used MANY 3rd party ticket sales groups and this group was the worst. I actually used them twice (I didn't mean to the second time) and both times they were horrible!! No ticket information. It took me 8 phone calls and on hold for long periods of time to find out that they didn't know when the event was even through the venue showed it playing the weekend tickets were purchased. NO refunds were allowed. And NO IDEA when the show will be. You're taking a $$ risk by using this group. You may never see your show and never get a refund!

I got tickets to Hamilton. I never received the tickets. The reps kept saying they would resend the tickets or contact the sellers. I called two times before the concert started asking about the tickets. They keep pushing back the date and time the tickets would be available until 2 hours before the concert. I never got a ticket. I asked the company about what was the existing policy to resolve these issues if I didn’t receive my ticket. They just made excuses that there were other options but the reps would never tell what those options would entail. Save your money and go to Ticketmaster. I learned from a costly mistake. Additionally, they will tell you that your URL link works but for some reason you can’t just can’t get the ticket. It isn’t true. I tried that link on several computers with different modems. It never worked.

If you read through the details of my horrible experience you will most definitely be put off using this UNSCRUPULOUS ticket reseller, THEATRELAND AMERICA (mytheatreland.com)! I will begin by saying I was careless in selecting this website which popped up when I Googled Jacksonville theater. I was hopelessly into the process before I realized that I was not dealing directly with the box office. I was seeking tickets to see Hamilton, and I was prepared to pay premium prices to be assured of seats -- but I got more than I bargained for.

Due to COVID, the original event was cancelled twice, and finally rescheduled 19 months later. Throughout the process I was assured that my order was valid and the tickets would be issued when the event was finally scheduled -- no refunds or credits were permitted.

I paid for overnite delivery of our tickets, which were scheduled for delivery 10 days before the event. 2 days before, and after several phone calls, I was told they would be mailed that day and I would receive a UPS tracking number. I did not. Another day passed, and more phone calls, and tickets were delivered BUT the tickets came from StubHub!

As it happens, the tickets did not match the delivery notice from StubHub and I called them to clarify. They were unable to get hold of the seller, but they assured me the tickets were valid, and offered me a credit for the inconvenience.

Last night, Stub Hub called to say not to expect the credit because it was issued to the name of the purchaser (which was a THEATRELAND e-mail address), and it was already redeemed (by THEATRELAND). THEATRELAND paid StubHub less than half of what I paid them for the tickets.

In sum, Theatreland was paid for the tickets by me, and redeemed the credit which was issued for my use by StubHub. In the process they have totally mucked up my StubHub account with email addresses and phone contact number's that are completely alien to me -- which is how they were able to snatch up the credit that was issued.

PLEASE STEER CLEAR OF THIS TICKET 'SERVICE'. I will also be contacting the Moran Theater at the Times-Union Center in Jacksonville, and Google, about the algorithm that directs people to this service!