Appaling Company. Avoid at all costs.

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  • Selection of tickets available

  • Ease of ordering

  • Customer service

ExMetTec's review of The Online Ticket Shop www.theonlineticketshop.com

★☆☆☆☆

“Appaling Company. Avoid at all costs.”

Written on: 04/06/2020 by ExMetTec (4 reviews written)

I booked Four Tickets to Loro Parque in Tenerife at a cost of £136 via the onlineticketstore web site, Online Ticket store are also part of attraction world.

Unfortunately the Covid19 Outbreak has swepped accross the Globe and many Business have closed. Loro Parque is one such attraction that has shut it's doors to the Public with no sign of Re-Opening at this time.
Not a problem, I've paid for a service that can no longer be provided so I'm entitled to a refund under UK consumer legislation aren't I ?

No, not according to Online Ticket Store.
They seem to feel that they are exempt from all of the very clearly published legislation surronding such disputes and can just keep your money apparently.

They refuse to acknowledge E-mails and no longer seem to have a functioning customer telephone number. I've been trying to call and regularly E-mailing for two months now trying to get a response, but not even a holding E-mail to acknowledge the issue.

So, a company that are happy to take your money, fail to provide the service you've paid for and won't refund the monies you've paid them.

Avoid at all costs.

  • Loro Parque Tickets

    Event

  • Selection of tickets available

  • Ease of ordering

  • Customer service

  • Average

    Booking fee

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