SH sold My Tickets Twice, the Blamed & Charged Me

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marklshaffer's review of StubHub


“SH sold My Tickets Twice, the Blamed and Charged Me”

Written on: 28/05/2019 by marklshaffer (1 review written)

I too will not do business with stub hub again. I offered to sell five front row tickets for Lion King on my access page, because I could not attend. I received an Stub Hub email stating that my offer would expire shortly and recommended I lower my price. I accessed my page, lowered the price, and changed delivery to upload the PDF tickets (to speed up deliver). Two tickets sold. Then on one day Stub Hub sold the remaining three tickets twice, once by delivering the PDF copies and once by requesting that I ship them by UPS. After 90 minutes on the phone I learned this: (1) the first service rep could not accurately read the record and could only repeat several pre-scripted lines rudely - each time blaming me for Stub Hub's mistake. I asked that she put me in touch with technical support. She said that this would take at least 2 business days, and Stub Hub was buying tickets for the second buyer and charging me. I instructed her to not do this unit I spoke with technical support. (2) I then spoke with the "supervisor." He said that changing the delivery method was a good idea given the shortened time before the event, but by doing so I created a second offer to sell the same tickets. He inaccurately stated that the "expiration" email told me to delete the original offer. It did stated that I should delete the offer if I had sold the tickets or was using them. He then stated that the system told me that when I changed the price, changing the deliver method created a second offer to sell the same tickets. He said that my access page explained this. It did not. He then admitted that he had never seen this problem before and he could not show me evidence of a warning. He said that it was my duty to discover the second offer even though I had no notice of the problem. He then said that he had performed the technical service analysis (What happened to technical support?). Maybe most importantly, he slipped and said that he had followed the Stub Hub "guidelines" for customer complaints, had no authority to be of further assistance, and Stub Hub had no procedure for offering further help. Lastly, he said that, against my specific instructions to the first person I spoke to, to wait until I could speak with technical support, Stub Hub already had billed my credit card for its cost to find tickets for the buyer.

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