Shocking!

Still no reply from applause store a week later so I thought I'd post my email to them on here - Good Evening,

I am absolutely disgusted with the way we were treated yesterday.

Firstly, we were unaware that two sessions were being filmed therefore we arrived around 11am to collect our tickets however we were told to return at 3pm as we were due to see the evening show. We returned just before 1pm to check for any queues only to see that tickets/seats were already being given out considering we had been told to return at 3pm at which point we were then told to return at 8:30pm and queue at the front of the arena as the previous session had over ran.

We returned later that evening around 7pm (the time the show was originally meant to start) at which point I double checked with one of the members of staff as to where we should queue who then advised us to queue at a different entrance (around the side of the arena), had we not of checked with the second person we would of spent a considerable amount of time queueing in the wrong place!

The lack of communication and assistance from applause store staff was shocking.

At approx 7:50pm we were then guided by a member of staff to form a queue, we were then kept in this queue until around 9:30pm when we were then allowed into the arena. The filming eventually started around 10:30pm which was then very enjoyable! However at 12:15am the filming was then halted and told that time has ran out and to leave at the nearest exit. As you can appreciate most people had travelled a considerable distance to get to Wembley. Our last train home was due to leave London Charing X at 12:30am, we had already anticipated that filming was going to take around 4-5hours and had made the decision to get the first train home Monday morning however by stopping the show half way through it left me and my family stranded with no means of getting home! We were 4 women, one of whom was only 16 years of age therefore our safest option to get home was via a taxi which cost us £60! It is clear that the X factor team/applause store have absolutely no regard for their customer/contestants satisfaction or safety.

Overall an enjoyable day had been turned into a very stressful experience! This being my first ever experience using the applause store I am very reluctant to apply for tickets again and will advise others not too. I would appreciate a response to the points that I have raised and some reassurance as to how you intend to change my current views of applause store.

Regards