Specsavers - www.specsavers.co.uk

Had an eye test and bought new frames at the Birmingham Bearwood branch. The customer service from two staff that dealt with me were excellent, the eyes test was thorough and the front staff gave a reassuring assistance with the choice of new frames and lense required. Well done to the man who examined my eyes and the assistant who assisted with choice of frame and lense.

I went into Worthing for an eye test at the end of April, turns out they gave me the wrong prescription and the new frames arrived damaged. I went for another eye test with them a week after my first concerns, they ordered new frames and a new prescription, but they still haven't arrived, there is no way to escalate a complaint (their online customer service is terrible and really unhelpful!), no word from the store. I won't use Specsavers again and will be escalating to Trading Standards. Best avoided.

Was sent a letter giving a date for a eye test for my husband who is housebound, someone phoned to confirm it was ok I said yes. Was told someone would ring me on the day to give a time… no call and non arrival ???? tried 4 times to get through on the phone waited for a good 10 mins each time for call to be answered, gave up in the end

Picked up my glasses from store today, The lenses gave me blurred and double vision. I couldn’t read as well as I can with my old glasses! The member of staff didn’t seem to care, ignored my concerns and asked me if they fitted ok! No-one apologised. I did worry after my eye test was performed by an unregistered optician and new glasses fitted by an employee that had to constantly ask other colleagues for advice and help ?trainee?) I have had glasses from Specsavers for many years, I won’t be going back.

I went to collect new glasses the left eye is blurred. I was told that my prescription hasn't changed. So why was I not told I didn't have to choose new ones if I felt OK with my current ones. That option was not given to me instead I was encouraged to pay for a new set. If the prescription is not changed then unless I wanted to I did not need a new pair. Plus after 13 days I am still waiting for safety glasses and sun glasses.

I recently had my eye test and ordered a new pair of glasses, they work OK, but after a week they now have a fine sheen over the lens. This is extremely noticeable when looking at my phone in the evening. Caused presumably by my cleaning with my handkerchief.

I ordered glasses - not plastics. Poor quality and poor show.

I had my eyes tested, and when I received my glasses explain to them they’re too strong. Using them, glasses made me feel unbalanced. I got told that my eyes will adjust with the glasses when really the glasses should adjust to me eyes. Before using these glasses, I could read small print, I was just getting headaches when reading, no, I find it hard to even read normal letters never mind small print. I decided to go for a second opinion, and the prescription is a lot different. I’ve lost my discount because you only get it every second year so I’m in a situation that I shouldn’t be in. My dad had the same problem with these, and while I was in the opticians, I had another person saying is glasses are too strong. It’s coming like it’s a money sham. I advise you to avoid this opticians, I went to boots and they were perfect

My mother went to Specsavers in Christchurch to have ear wax removed. They told her no ear wax so did nothing but charged her £25 for 5 minutes consultation?

Ordered new glasses on in October 2023, paid over £400 as they were special order lenses.

Got them 3 weeks later after chasing them.

Put them on, only to notice they were not correct. Took them back a week later after trying them.

Went back on 3 November to have re-check. Then had to re-order new ones with different prescription, have to wait another 3 weeks.

Chased the store at beginning of December, no response from store in Knowle, Bristol.

After waiting 6 weeks, popped in store, only to be told that they were never sent to be made.

Now have to wait a month for them to be made due to Christmas.

I'm so annoyed with the store because my glasses are not correct and have to limit time driving for safety reasons.

I had appoitment at Woodgreen specevers where staff are always very kind and helpful but I have to admit that I have never met anyone like Janson who is the Lap Meneger. It wasn't even his job to come down from his cabinet and discuss the issue with me but he still came. He spent hours with me to make sure I was happy with the outcome beside this a couple of customers were asking him some questions and he was so kind that without any hesitataion he was helping them as well. I was standing speachless and I didnt know how to say thank you to him. I didnt even know people like him exsisted any more .

Specsavers should applaud people like him as they make so many people happy and they give people hope and make their day.

Thank you for this.