Extremely late for appointment

Click here if this is your business
Specsavers - www.specsavers.co.uk
★★☆☆☆
1.9
From 597 reviews
21.0% of users recommend this

  • Customer Service

  • Quality of website

  • Value For Money

Click here if this is your business

Ferguson1953's review of Specsavers - www.specsavers.co.uk

“Extremely late for appointment”

★★★☆☆

written by Ferguson1953 on 16/09/2023

Appointment was running 25 minutes late yet nobody bothered to approach me to offer an explanation or apology. Had to run out to car parked 8 mins away as meter would expire after an hour. At this point I was sheepishly told the optomitrest was not even in but was on his way and would be there when I returned. When I returned I noticed a customer who walked in when I ran out going into the cubicle. I was told to wait 15 mins longer. After another 25 mins I left! No apology or explanation.No customer service at all. Extremely unprofessional and disappointing.

  • Eye test appointment

    Goods purchased & cost

  • Customer Service

  • Quality of website

  • Value For Money

write a review
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 1 0
Report this review

Share this Page

Business Owner?Claim your free Review Centre Star Rating badge now!
Claim your item page Take control of your reviews by setting up
your free Business Account