Absolute disgrace

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Cochranejv168's review of Specsavers - www.specsavers.co.uk

★☆☆☆☆

“Absolute disgrace ”

Written on: 02/01/2022 by Cochranejv168 (1 review written)

Fort Kinnaird...don’t visit! This is by far the worst experience I have ever had with any optician, both during the visit, and the multiple phone calls post visit. Surly, inexperienced staff, the manager that doesn’t manager either the practice staff or her clients. Incredibly poor communication between staff and client.
Broken glasses as they fell from my face twice as they weren’t fit due to ‘ nobody being available’ several very long conversations with the practice manger and the optician on separate occasions, who clearly didn’t communicate with one another.
I explained my lenses were taken out of the broken glasses and replaced into a new frame as we were out of the country. I was asked to return them and they’d refund me. I was totally transparent I explained about the lenses and that the glasses had hit the floor and were further damaged. The optician confidently advised me to return them for a refund. Which I did by recorded delivery. I then got an overly assertive phone call to say they couldn’t refund me as the glasses were damaged. £186 they cost me. No refund no glasses and no offer of any help. She then continued to speak over me whilst I tried to explain , she clearly had an audience because she repeatedly said ‘ let me speak’ as to give the impression it was me speaking over her. She totally manipulated and orchestrated the situation so she appeared to be spoken over rather than the other way round and also so she didn’t look unprofessional by admitting her prevarication. The manager then blatantly lied and said she wasn’t aware they were damaged which is absolutely disgusting. This practice should be ashamed of themselves. Deceitful unscrupulous staff. Who are badly managed and poorly lead by an unprofessional manipulative manager. This company claims to have the client at there forefront and aim to support all their needs. Leaving me with no glasses over Christmas and unable to order any due to the complex prescription is utterly disgusting. Clearly the optometrist who advised me to return the glasses was not authorised to do so , so instead of admitting g fault they fabricated a whole new situation . Do not use this branch!

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