Awful company

★★★★☆
3.5 / 5
65% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

122Timmons's review of Shade Station - www.shadestation.co.uk

★☆☆☆☆

“Awful company”

Written on: 08/06/2021 by 122Timmons (1 review written)

I ordered a pair of designer frames and when they arrived the hinges on the arms were bent. I immediately got in contact with Shade Station they asked me to return them which I did the following day. Their reply was that I had damaged them and they were not liable to refund me. I hadn't even worn them. When I pointed out my customer rights, they changed tack and said they weren't liable and that I should take it up with the manufacturer.
Basically, they are a shady company that arent interested in your customer rights. Go elsewhere!

  • Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Value For Money

Report this review
Was this review helpful? 0 0