Go elsewhere

3.6 / 5
66% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

CassieMcWilliams83's review of Shade Station - www.shadestation.co.uk


“Go elsewhere”

Written on: 20/11/2020 by CassieMcWilliams83 (1 review written)

I ordered prescription sunglasses. When they arrived, they seemed a little small and sure enough, they weren't the large frames I ordered (i'm a big guy, I order large of everything). When I asked them to rectify it, they refused saying the mistake was on MY end, not theirs. So, I had to mail back the smaller frames (at my own cost-over 100$) throw away prescription lenses that were too small, order the right size frame, new prescription lenses (paying twice!) and THEN they tell me the larger size is on backorder for MONTHS. The sunglasses I ordered for myself in June did not arrive until--wait for it--NOVEMBER. And...because of their mistake... the $300 glasses cost me well over $500. Their "customer service" did not make ANY accommodations for this customer at all. Go elsewhere.

If you do have problems with your order, expect stonewalling and doubling down on poor customer service positions.

  • Goods purchased & cost

Report this review
Was this review helpful? 1 0