Quality control issues?

Pretavoir - www.pretavoir.co.uk
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Belowaverage's review of Pretavoir - www.pretavoir.co.uk

“Quality control issues? ”

★★★☆☆

written by Belowaverage on 20/02/2024

Online ordering was great. Delivery was timely. However, the product itself was not examined prior to shipping as glasses were slightly crooked when wearing. I was also disappointed in the quality of the Face a Fsce frames. I purchased Face a Face frames years ago and the quality was much better. Frames seem cheap and the quality of a low end LensCrafters frame.

  • Goods purchased & cost

  • On time

    Delivery

  • Quality of website

  • Value For Money

Seanmccauley's Response to Belowaverage's Review

Written on: 15/03/2024

Thank you for sharing your experience with us. We're glad to hear that the online ordering process and the delivery timing met your expectations. However, we're genuinely sorry to hear about the issues with the condition and quality of the Face à Face frames you received. Providing high-quality products and ensuring they reach you in perfect condition is a priority for us, and it seems we missed the mark in your case.

We take your feedback seriously and will look into the quality assurance process to prevent such issues in the future. Regarding your dissatisfaction with the quality of the frames compared to previous purchases, we understand how disappointing this can be, especially when expectations are based on past experiences.

We would like to make this right for you. Please contact our customer service team to discuss a suitable resolution, whether it be a return, exchange, or another form of assistance. Your satisfaction is very important to us, and we appreciate the opportunity to address this matter.

With kind regards,

Pretavoir





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