Don't deliver but take the money

Click here if this is your business
★★☆☆☆
1.7 / 5
16% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Alissonz447's review of Boots Opticians - www.boots.com/en/Opticians

★☆☆☆☆

“Don't deliver but take the money”

Written on: 20/06/2022 by Alissonz447 (1 review written)

Ordered 2 weekly lenses from the store on 9th May and I still haven't received them on 20th June. No updates, nothing! I checked with the store 3 weeks ago and they said the supplier has a problem, so I bought some online from another company and they arrived the next day (same brand lenses) and cost more than a third less. Advised Boots and they said go in-store if you want a refund, no apology, no attempt to remedy the situation. Shockingly poor. (Opticians in-store are lovely and it's such a shame this 'customer service' element let's them down.

  • £72

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0