Preston Motorhomes and Caravans Reviews - prestoncm.co.uk

On our way to Scotland for the easter holidays and during an overnight stop over at Blackpool the fridge stopped working :( - Called Preston Caravans who said to call in and they would have a look. Our Swift is under warranty but they didn't have the part and said they would need to order it. Once I explained we were headed to Scotland for a week they took the part from one of their brand new caravans so we could enjoy our holidays - chilled !

Great service as they didn't need to do this, many thanks to the service team who went the extra mile - Thank you all.

I dared to complain about a repeated fault, even though I had two habitation checks with them in order to keep my warranty in place it seems when I poi nted out that the leak was still ongoing they tried to tell me it was meant to do that ( pouring out of the top of fresh water tank like a waterfall) . I had given them video evidence on video of this leak , The service desk are there to get rid of you when there is a problem . I complained to the service (director) he told me to “ go elsewhere”. And refused to do any warranty repairs . Avoid this company like the plague , if you see any good reviews it’s probably while they were taking your money .

They don't want to know you if you have a problem after purchaseing a motorhome from them, as the title says nice enough until you hand over your cash, avoid at all costs, I wouldn't buy a wheelbarrow from them

Contacted this caravan supplier about a major fault on my wet heating system they didn’t get back to me leaving me in a freezing new 2023 swift caravan I had to get a private technician to repair my Aldi heating system I wouldn’t recommend anyone to buy anything from them they couldn’t care less I have recently come out of hospital and let them know that I needed their assistance but nothing !!!

Preston Caravan and Motorhomes’ website clearly states: “the integrated Aftersales Department who can cater for all caravan & motorhome servicing, parts and warranty requirements.”

I had to send a request for a motorhome service again after my email had been ignored for a week. Then ‘Service Advisor’ advised that I wasn’t on their system and in a second email that “We’re not Dethleff agents and we don’t do the major vehicle services here.” What I wanted was a service for a Fiat Ducato, one of the most popular base vehicles (cab and chassis) for a wide range of motorhomes and campervans. The website nowhere mentions any limit on what he calls ‘major’ or that servicing is confined to their own sales. Meanwhile the Warranty Administrator had also written to say that I didn’t exist on their system, so no surprise there.

This is an NCC approved workshop (no 1589) which should, among much else, be a ‘benchmark for motorhome and touring caravan servicing in the UK’, so the customer will know ‘that the right things are done, by the right people and to a high standard’ and that the workshops ‘are run by fully qualified caravan and motorhome servicing professionals.’ How are Preston Caravan and Motorhomes doing?

I’ve been travelling for over 30 years, wearing my way through 5 motorhomes, 3 caravans and 2 vans, living and travelling in every European country and including three round-the-world journeys each lasting one year. There are two issues here. Why can’t Preston Caravan and Motorhomes be clear on their website exactly what services, if any, they offer to motorhomers and caravanners in general, and why can’t they be more courteous when explaining that what is written on the website cannot be trusted? I have had much better service in a Turkish Oto (=Auto) Bazaar!

Took our caravan in for trade in after agreeing a price only to be told an absolute pack of lies by the appraisal guy, on leaving their site totally dissatisfied by their treatment, I took my caravan back to our service centre with the report they had conjured up, bottom line is they told us exaggerated claims tried to hoodwink us out of 2k on the deal, after talking to others in our club this seems to be the modus operandi for this outfit, needless to say I will not ever go back to them I will also advise anyone else to tread very carefully with any dealing with this outfit, we have had another full report form our service centre and there are no issues at all with our van that would warrent a 2 k reduction and the price they offered in the first place was the bare minimum, we have since visited several other dealers with our van so they can evaluate it there and then all offered considerably more to trade up and we finished up buying a caravan over 27k so Prestons clean up your act get some moral back bone and stop ripping people off with your lies and exaggerations

We purchased a brand new caravan from them last year which was great but when we took it back for a service and a wash at around £340.00 we got our van back still dirty as it hadn't been cleaned properly.. The van was also handed back to us with it's front compartment latch missing, when I asked what had happened to it the service staff said it was already missing to which I found farcical as I had to unlock it for them in front of them... Needless to say they never replaced it.. And on getting the van ready for a trip we discovered the microwave was now no longer working

We spent 10s of thousands with Preston caravans on a brand new van and have been brushed aside when we complaind

I would be very cautious if using them for you're van service

Terrible never again will never go to this shop again