Toyota of Lake Norman - www.toyotaoflakenorman.com

I HAVE NOW PURCHASED 3 CARS, AND HAVE NEVER BEEN TREATED BETTER ANYWHERE, I trade ever two years, I drive a long way to deal with them and always treated so well I will buy my cars at Toyota Of Lake Norman.

I came into Toyota of Lake Norman having received a promise from their associate that I could buy out my leased vehicle without the $595 documentation fee (which incidentally, not all dealerships charge) when I came in they would not honor their promise and were emphatic that I should buy or lease a new car without charging the documentation fee $595, inspection fee, and the fees associated with DMV (which by the way, they don't have to do, you can do that on your own, but the general manager told me I must do it through them). When I told them that was not what I wanted to do, one of the staff told me nastily to come back if I wanted to buy a car. Since we had confirmed that the associate had given me this supposedly misinformation, it is my estimation that a good reputable dealership, would have honored the promise. They did not. I will never use that dealership, nor refer them to my friends, family or associates. My advice: Don't use them! Go somewhere else. With all their advertising and gimmicks, they should really learn how to value and treat their customers and/or potential customers. I was going to pay off this vehicle and buy another one from them within the next couple of months, but found their demeanor and discourtesy distasteful. I will go elsewhere.