Perrys Mazda, Blackburn, Lancashire

I bought a used Volvo XC60 from Perry's, unfortunately, the day after collection I got a warning light stating AWD disabled, AWD service required. They did all they could to resolve the issue, but ended up having to send the car to a Volvo Dealership. Issue took longer to get sorted as the Volvo service was not very good at all, but Perry's service was excellent throughout this. Pushed all the boundaries with their communication, support and delivery. Fantastic service from the man I dealt with and his Team.

I am really dissapointed in the last service that I have received from Mazda Blackburn which was on Friday 1st March 2013. The person who cleaned my car has scratched the back and they did not have the manners to let me know. The car was booked in for an annual service and MOT costing over £200.00 and now my car has a deep scratch as though the hose has caught across the back and I will have to have the scratch removed at my own cost. I bought the MX5 from Mazda in Blackburn and dealt with Darren who I have to say was fantastic. Sadly I am now very upset and I will not be dealing with this company again as they now appear dishonest and untrustworthy.

Rita

I have bought a few new cars now and have never had the customer service like at Mazda Blackburn. Excellent customer service from Darren.

We bought a used Mazda 3 and its like new. I would recommend to anybody and will definetly use again.

Fantastic. Claire and Terry

Having used company cars for the last 18 years buying a new car felt strange. However the team at Perrys put me completely at ease, they listened to my requirements and suggested a car and finance package that came in at less than we actually wanted to pay. Well done Perrys and we will source our next car through you. Thanks

Perrys Mazda in Blackburn feels like a family run business, i have dealt with them for years and had 9 Mazda's, never had a probelm with them. People need to visit this site to believe the customer service they offer, we shop around every time we buy a car and they have always been the best value for money.

I traded in a Jag Estate and my wife's Escort for a new Mazda 5 and a used Mazda 323 at Perrys. The price on the Mazda 5 was excellent and the salesman was very helpful. Paperwork was completed quickly and they even serviced and did a MOT on my wife's car before we collected them.

During the sales the value of the Jag was more than the price of the Mazda 5 so the salesman put this £85 against the price of my wife's trade in. When I enquired about parking sensors for the Mazda 5, the salesman offered to have them fitted at cost. I agreed to call back in two weeks.

When my wife arranged to have the sensors fitted she was quoted £307 for front and rear sensors. This seemed cheap so I asked my wife to confirm the price which she did. We arranged to have them fitted and drove from Bolton. They had problems fitting them so we arranged another date. The second time they managed to fit the rear sensors but had a problem with the front sensors. We were asked to pay £240 and as this only left £60 for the front sensors, we checked the price was correct and were told it was. We paid and arranged another date for fitting the front sensors. As we had made a number of trips to try to get the sensors fitted, they offered to waive the £60 balance and they offered to collect the car.

We were very surprised but totally chuffed with their customer service as their offer was unsolicited. They fitted the sensors a few weeks later. Then the workshop manager called saying we owed them £85, as the salesman had calculated the cost of the sensors to include the £85, but they had made a mistake and sent us a cheque for this amount. I advised them that they had not sent a cheque but had taken the £85 against my wife's car. After some pleading by their manager, I agreed to pay the £85, as I am stupid.

We had been requesting my wife's service record for some months as when we were sold the 323 we were told it had been originally purchased from them and had a full service history. It took five phone calls, a letter and then a threatening letter before we finally received a new service logbook backdated. And what a surprise, it doesn't have a full service history. Being cynical I wonder if that is why they "lost" the original. Throughout all our problems nobody from Perrys ever apologised or wrote explaining. I would never buy a car from them or get my car serviced. I appreciate things go wrong sometimes, but I have rarely been treated with such contempt.