New Car Discount (prior to Jan 09)

First Time I have used an internet company for such a major purchase. NCD have provided excellent service throughout, responding to e-mails promptly and returning telephone calls when promised. (when was the last time a car salesman returned your call on time!) They arranged finance cheaper than I could through my own bank.

My new Mondeo was delivered while we were holidaying in a cottage in Hereford and arrived on the day promised at around lunch time with my part exchange being picked up about half an hour later. I must admit that on the morning of the delivery I was feeling anxious and wondered if it would ever arrive and had I done the right thing but it did and I doubt I will ever go back to a traditional purchase through a dealer.

The least hassle of any of my car purchases and I shall certainly call NCD next time I am ready for a change.

I bought a Mitsuibishi Outlander from New-Car-Discount in 2007. I saved just over £2500 on the vehicle. I must admit that I was very apprehensive about parting with my money via cyberspace, but in the end, was more than happy with the vehicle and the service. I did read a little later that the company had gone bust after supposedly letting a lot of people down, however, they would appear to be trading again. The only issue you need to be aware of is the delay in getting the log book. This is because the car comes pre-registered to a Mitsuibishi Dealership and then is transferred to New-Car-Discount - basically you get the brand new car but are classed as the second owner. If you want to transfer a private reg, this will take some time to sort out.

We order a car from New Car Discount last year, paid the deposit of 1000GBP.

The delivery date got closer and close but had no contact with them.

Tried calling but no answer again.... and again same. Shortly found out that NCD had gone into administration, still to date not rec'd a refund for the deposit. However, we did still get the car from Auto Union Finance another company who we're trying to sort the big mess NCD had made.

I would not recommend buying from New Car Discount.

We had dealings with this firm last year with similar experiences to everyone else. We finally got a refund of our deposit when our Visa company intervened - but before that we had months of missed delivery dates, unsuccessful phone calls and letters; with no result.

As soon as order placed the forecast delivery slipped then slipped again - car still not available, not sure when it will appear. Customer service not available at the weekend (only sales). Wouldn't deal with New Car Discount again.

Car buyers, I know anyone will look for bargain/savings including myself. Please do your homework and shop around. Dont be fooled by the savings you think you will be making with NDC. I will in future keep away from NDC and will not recommend them to anyone I know. The customer services are unhelpful and not always willing to admit their own errors, and the reasons why you have not received your car after paying full amount 10 days before delivery date. The customer services make me wonder if management need to send their staff to proper Customer Care Courses!

Ordered car from new car discount as they offered me the best deal. Car was delivered a couple of days after original estimated date.

Please exercise some caution when ordering from this company. They are cheap but it really has been a catalogue of despair for me since the original delivery date in January was not honoured. Endless calls were not returned, successive delivery dates came and went. This caused me and my family huge anxiety - particularly after we had paid money upfront in good faith and we had sold our car some two months earlier. Eventually the car did arrive just under two months late - a few gripes (missing ariel/mats etc) but otherwise fine. On balance I would have paid a little more and had better service than the life- shortening experience that NCD gave me...

I ordered a car from these guys on 20 Sept 2007 with an expected delivery of 20 Nov. The delivery date was changed numerous times.On 10 Dec they informed me that car was in stock but needed rest of balance before they could deliver the car on the 17th Dec. The car never arrived after phoning them on the 18th they informed me there was a tax issue with the car that it had been lost but could guarantee delivery of the car in between xmas and new year by 2nd Jan car still not received. Again rang them spoke to them only to be told not well enough to deal with the issue today at which point I went to trading standards to ask advise on getting my full refund back. I gave NCD two weeks to deliver the car or I wanted my money back. They rang me to arrange delivery of the car for 22 Jan 08 but yet again it never arrived it arrived the next day completely the wrong colour to what was ordered so I sent it back and asked for my refund. It took two weeks for the cheque to come. I paid the cheque into my bank acc only for a week later it was returned to me as unpaid surprise surprise. Phoned them they sounded surprised I have now got my full refund but not without the help of my solicitor who was going to issue a winding up petition against this company if I did not receive my money by chaps direct into my acc. I would not order from these guys again they are totally unprofessional.

Eight weeks after I received the car, I noticed the spoiler was loose. I took it to my local Mazda dealer for a warranty repair where they told me the car had been previously repaired (not an approved Mazda repair) and the bolts holding it on were damaged. They told me my warranty is void and I will have to pay for it myself. I noticed on the spare key tab that someone in the dealership had written on it that the car had been damaged. New Car Discount have seemingly ignored my attempts to communicate with them and I now have had to involve Trading Standards as the vehicle was not 'free from minor defects' as stated in the Sale of goods act 1979. I am considering contacting Watchdog. It's a shame really as they have lost more custom than they will ever know. I paid my deposit by credit card and am now going to try to recover the losses from them. I have sent off to the DVLA to register the car to myself. I'm sick of waiting for the paperwork. If I hadn't used the credit card, I will definitely be facing a hefty bill for the repair.

I would like to hear them blame this on their relocation. In fact, I would like to hear anything from them. I will not be recommending this company to anyone I call a friend.