Motorworld Volkswagen, Kidlington, Oxon

Motorworld Volkswagen, Kidlington has good vehicle displays

However, a lot of waiting around to be attended to by staff. Parking a big problem.

I was told that licence plates with the EU markings (ie GB) will not be accepted at MOT test. If I wanted them I must purchase privately. I did so, because I spend much time on the mainland. The staff member had no knowledge of international regs.

My experience at Motorworld Volkswagen in Kidlington with the salesperson I bought my car from in person was generally good, they were helpful and pointed out areas that, although made them a bit more money, actually benefitted me as the customer too. I can't fault them on this.

The car I wanted had to be factory-built, which understandably meant there would be a period of a few months before I would receive it. However, it was at this stage silly mistakes started to creep in - phone numbers got wrong (after at least one successful phone call to me) and e-mail not replied to, even though all this information had been given to them correctly.

They managed to get my first name wrong despite it being in my e-mail (provided to them) and on the cheque provided as a deposit.

While these are undoubtedly human error, I would expect better of a business of this type. I would hesitate to deal with them with a future purchase as a result.