Carscene Ltd, Norwich

Horrendous company to deal with, in their 40 yrs of trading (as I was constantly reminded), they clearly didn't learn what customer experience is. Arrogance and absolute zero customer care seems to be their speciality.

For some context, I had the engine management light appear 6 miles after picking the car up, this light along with another engine warning light turned out to be a costly repair involving the turbo, (costing me close to £800) one that took several weeks to resolve and the threat of court action/prompting by my finance company was needed to push Mr Sunshine at Carscene into offering any money towards the costs. I sincerely regret ever contacting these people to buy one of their cars.

There was a half hearted offer to return the car back to the dealership that same day, however, this was at 6pm and 275 miles away from my home, so entirely unfeasible. The arrogance from Carscene was shocking from the outset, telling me that the only way the repairs would be carried out was if I was to drive 275miles to get the repairs done, and then 275miles back home, ridiculous and unfeasible. They refused to collect the car, refused to honor or even acknowledge the consumer rights act and were happy to allow me to drive a car with a faulty turbo which potentially could have resulted in serious engine problems or even an accident at speed.

The AA (WMS) warranty that the car was sold with is an entirely separate joke, read their reviews for any context - about as useful as an ashtray on a motorbike.

I did have the option of returning the car for a full refund, however I thought to try and make it easier for Carscene, that I would give them the opportunity to rectify the issues first, even offering them the ability to choose a local garage to me to do the repairs. I ended up giving Carscene 4 chances over 4 weeks to resolve the issues and as mentioned, only the threat of legal action prompted this gaggle of clowns to act.

Quite a long and unfunny joke to be honest, I seriously urge you to take heed of the bad reviews, I only wish I had read more into them before buying, this company doesn't have the first idea about customer care. Pathetic really in this day an age, picture a dodgy car salesman from the 80's and the clown that runs this shoddy firm is who you will picture.

Carscene also charge a £50 admin fee, presumably this was something they implemented in the 90's to cover the cost of paperwork, it certainly isn't something a company in 2022 should be charging - its meant to include "at least £20 of fuel"......I was directed to the closest petrol station by one of the jokers from the dealership as the car was running on fumes!

I purchased a Vauxhall Insignia last week via distance sale, the car was advertised as great condition. They delivered the car to me last week and within an hour I had emailed them photos of smashed door cards only to be told that that was common damage, they did reluctantly agree to send me new door cards after initially refusing. I then found further undisclosed damage to the body work and the paint was all flaking off the rear Alloys so I started a complaint with the finance company.

Over the weekend the EML came on and the brakes were squeaky so I took it to Kwik Fit to be checked and have a diagnostic, they told me the car had a faulty NOX sensor, the front discs were perished (but had new pads, work that one out), and the rear wheel bearing had play, rang the dealer from the garage and he said that Kwik Fit were incompetent and that there was nothing wrong with the car and he would not pay for any repairs. The dealer told Kwik Fit to delete the sensor so that the error code wouldn't come up again, which the garage obviously refused to do. The dealer then denied saying this to the finance company, luckily all of my phone calls are recorded.

So a couple of days later I took the car to a local reputable independent garage who checked over the car, and again ran a diagnostic and said the same thing, the front discs are perished and there is a faulty NOX sensor (£1000 worth of work). The dealer then offered to collect the car, leave me a hire car, look at the parts that had been reported as faulty, and then return the car to me. Who would trust a dealer to complete repairs who has already had a false MOT put on the car, denied that anything is wrong with the car and told a garage to delete a sensor? Furthermore, driving long distance on perished front discs would cause further damage to the vehicle. So I declined.

I relayed this information back to the finance company who agreed I could reject the car under the 30 day fault part of the consumer act 2015, but the dealer wanted to keep the delivery fee (£250) and charge me £1 a mile for every mile I've driven in the car and for me to return it to the dealership over 200 miles away (with faulty brakes?!). This is totally illegal. Luckily I know my rights and won't be gaslighted or bullied in to accepting any cost due to being sold a faulty car. The dealer has now accepted he can't charge me the £1 a mile and has to return the delivery fee, but still wants me to return the vehicle at my cost. So it will be sat on my drive for the next 8 weeks (maybe longer) until the dealer and the finance company accept their legal obligation to collect the car and give me a full refund.

I've owned a lot of cars bought from a lot of different garages and I have NEVER had such a terrible experience. The dealer has no customer care at all, once they've got your money that's it, and they seem to either be incompetent when it comes to motor law, or they are bullies who think it's OK to sell dodgey cars.

The car had a fresh MOT so that garage has been reported to VOSA, and Carscene has been reported to Trading Standards, Autotrader, and anyone else who I can find that accepts complaints about dodgey

Brought a Ford Modeo (overpriced) part cash/part finance as expanding family required a bigger car. Within 3 weeks the car went wrong and after numerous call outs and faults with the car Carscene flat out refused to refund the money or give back my old car (they said it had been scrapped). Finally was advised to go through finance company which after 6 months and abuse from the carscene workers (resulting in me sobbing, pleading with them and being mocked for it) the finance company refunded us the money and took carscene to court. 6 months later I saw my old car pull out of the dealership clearly not been scrapped. If you get a good car from these people then that's great but IF your car is faulty they are a horrendous, appaulling and downright disgusting place to deal with. You WILL not get your money back if the car is faulty and I am just so happy the finance company helped us! Warning everyone to beware!

Please stay well away from this place they are selling cars time after time which are not fit for purpose

I purchased a megane f1 230 from carscene on the 16th February, i travelled 5 hours after being told the car was mint with no issues, immediately after leaving the dealership the clutch started to slip so i phoned carscene and they said if i could get the car home they would pay for a clutch and labour to have it fitted, i booked the car in with a reputable local garage and they told me the flywheel was also damaged and would need replacing but when i phoned carscene they said they would not pay. I then paid for a flywheel myself (£350) and the garage had it fitted... under further inspection the garage informed me of loose ball joints on the car even though the car had just been through an MOT a week earlier!! Then when the car was finished carscene told the garage they would not pay the bill because they could have their guys do it for less.

The car also had an intermittent fault under load it would miss-fire and cut out which turned out to be a set of injectors that needed replacing (£200)

The salesmen are arrogant and as soon as you leave the showroom they don't want to know

The so called salesman is rude arrogant big headed if it looks like your not buying he lose all intrest horrible man

I am absolutely devastated. Not only did my car shake and struggle to get over 60mph within 3 days of taking it home. It has continued to have issues with the engine. its been in the garage more than it has been on the road....But to add insult to injury after paying a high price for a obviously dudd car the service this team offers you after is shocking!! Rude and aggressive, try to get away with not doing work despite being in warranty and within in my rights to request it to be fixed. Generally as others have said lovely prior to sale and after they turned. There customer care skills are similar to play ground squabbles, very frustrating and upsetting. Wish I had read through the reviews prior to my purchase, really awful people

A while ago we bought a car from them paying top money. Like it was mentioned in the previous reviews, in the first three months we had problems with the clutch and gear box. We contacted them and were told that the warranty does not include the clutch, therefore we had to pay for a replacement. They agreed to fix the gearbox however they took longer than they said they would.

After finally having the car back, I realized that the car was running high in revs so I took it for a check. I was told they fitted a gearbox with the wrong ratio.

Not to mention that they wanted to sell us the car with 2000 miles more on the papers which would have invalidated the warranty pretty quickly.

PS. If you want to risk your money, check the car well beforehand and try to avoid a tall, blonde salesman .

got a car of them a year ago. within 3 months (just before the warranty was about to expire) the problem came out. their mechanics couldn't find the fault - I could clearly feel it though. been told to come back anytime if the problem gets worse and they would take care of it even if warranty expires. had the car diagnosed by other proper garage. it turned out a very important part of the car was missing causing all the hustle. went back to carscene hoping they would stick to what they said. the guy I was talking to was saying some nonsense that I obviously didn't agree with and after all told me that the car is not under warranty anymore and they can't do anything. pretty bad..

This week I have purchased a car at CARSCENE LTD - Norwich, and I would like to share my experience with you. I am a lady on my own, getting on in years, and found the Staff at this garage very helpful, understanding my need to have instructions repeated to me twice! I would recommend a visit to Carscene Ltd in Norwich as I am thrilled with my purchase.