Arnold Clark, Dumbarton, Dunbartonshire

Never have I regretted anything more than buying a car from Arnold clark. We brought our car in December and the day we were supposed to pick it up we were told there would be a delay as when valeting it they found a huge water leak and the whole car would need drying out properly, the leak was apparently caused by a fault in a missing seal which the cars were being recalled on. So after 2 weeks of chasing on my part I finally was able to pick up my car, after I while I noticed that every now and again the radio would randomly turn off then back on but as it was very rare I didn't think much of it, fast forward to September and I now have no audio coming out from the radio bluetooth or any nav, rang Arnold clark in dumbarton who said I was out of warranty and it would cost £105 plus VAT to just look at it, I was sure I had taken out the extended warranty but thought I must have made a mistake and not actually taken it out so I took the car to an auto electrician who after thoroughly checking the car asked me if the car had ever had any water damage as the electrics were corroded. I told him about the wster damage before we got the car and he told me that would have caused the corrosion. So back to Arnold clark in dumbarton after several phone calls to them and just being passed from one person to another I decided to actually go to the showroom as then I couldn't be robbed off on the phone. Never have I ever met such unhelpful, rude and obnoxious customer services members than I met at dumbarton. They basically told me they would not fix the problem as I can't prove it was the water damage that caused the corrosion, the sales manager and service manager were not in the slightest bit interested in helping, were rude and completely unprofessional, I was given the impression that well we have your money now tough luck if you have a problem you can't prove anything. I thought Arnold Clark was a company I could trust.......How wrong was I. Never felt so cheated and tricked in my life Also it turns out I was right I did take out the 2 year extended warranty but was then told it doesn't cover this issue!!! If i could give this zero stars I would!!

What a great dealership bought a car through the salesman who was very curtious, and very good at explaining all aspects of buy a new car with a good deal.i would recommend if you use this dealership ask for the person I dealt with ,previously of Arnold Clark Paisley.

fantastic dealership . We dealt with a salesman who could not have been any more helpfull. I would recomend this garage. very very nice people