Direct Line Home Insurance

I have had Home insurance for 15+ years with Direct Line and had never put a claim in before ,

In October last year we had high winds and a large part of cladding came loose and blew off the back of our house causing water damage to kids bedroom and rain water coming through a spotlight in the kitchen

Long story short we had to wait 4 weeks after my initial call only to be told the wind in my general area was 'only' 52mph not 55mph which it needs to be in order to be classed as 'storm damage'

The winds were high enough to do the damage , plus the reading was not taken from my house!!

In the 4 weeks of waiting , chasing up etc the damage got worse , i had to pay almost £4,000 to fix everything with Christmas just around the corner ,

Check your policy as even though we were only 3 mph under , the matter of fact attitude from Direct Line was really disappointing to say the least. Needless to say my home insurance , wife's car and 2 daughters cars are not being renewed with this company , very poor customer service and lack of common sense considering the money we spend each year with them

Absolutely dreadful experience when seeking Home Insurance as their Underwriters do not cover parts of N.Ireland but have happily took my annual fees for vehicle insurance. Will Not be renewing any other policies and taking my business elsewhere.

I am still waiting 4 weeks for them to sort out an accident I had with my glass hob. They have appointed two different claim accessors who want the same details. Going at a snails pace!!!!!!! Thank god I had the funds to temporarily replace this otherwise we would have died from starvation. I guess that's their aim to annoy people so they get fed up and give up. Well think again Direct line I am going to wait untill you do what you say!!!!! Replace the item like for like.NEVER EVER USE THIS COMPANY UNLESS YOU HAVE MONEY TO GIVE AWAY..

I managed to lose an expensive watch whilst away from home. Filled in the necessary claim online with as much detail as possible.

The claim was accepted without any hassle and I received a voucher for the replacement value.

Now wearing my replacement watch and very happy.

You can hide as much as you can but I shall not let you both get away with my hard earning money and not doung anything about my gutter which is damaged by heavy wind/storm. If you cant than simple refund my money. I shall not let you to enjoy my money simple cheated the disable home. which I will not allow you . so both of you decided refunding or providing the service. I found out this Insurance is the biggest liar/cheater.money grabber from poor peoples. I have decided not to let you sit in peace till money refund or do something about gutter which I reported in May the 15.

Penny no matter where you hide and enjoying old people money. I shall not let

you any more I shall fight till end and will not be quite like some poor customers

are suffering and sitting quielty. i shall not and will insist you to refund my money or provide service. dare hiding with peoples money.

I have had home insurance with Direct Line for a few years now and after getting a quote from Compare the Market, Direct Line came out best for me. When I tried to take out the policy it referred me back to DL as I already have a policy with them. After taking all my information again DL quoted me £70 more. When I complained I was transferred to sales who advised that they couldn't find my quote and I would have to give all my information again and it was likely the quote would still be the same and there was nothing more they could do. I cannot believe I was penalised for being a current customer. Needless to say, I took a policy put with a different provider. When it comes to renewal of my home insurance I will not continue with Direct Line. Very very disappointing!!!

Dont believe what they tell you on TV! They will try every way not to pay out.

My boiler has broken down, which I ended up with a £1600 bill that Direct Line didnt want to pay, as the water was merky in the boiler! They blamed that on a split Pressure Vessel! So Ive gone back to Towergate Insurance! So pleased I didnt move the rest of my portfolio over to DL!!!

Stay well away!

Plsese Plsese avoid this company just money down the drain Not interested when you make a claim do all they can to put not to help you

Sadly Direct Line Home Insurance don’t have a bereavement team to deal with queries on existing policy’s.. There is no option when you call through to their call centre. You need to explain everything, even after receipt of a death certificate. There are not interested in waiting on Probate/Confirmation like other company’s for final outstanding payments. No bereavement period allowed. Their customer, was an eldetly gentleman who was a loyal customer with them for over 10yrs, to say he would be disappointed at this treatment is an understatement. Such a shame. I have insurance policy’s due for renewal, I won’t be going to them, that’s for sure.

Tried to get an online quote but for some reason wouldn't let me so rang them directly. After almost 30 minutes on the phone was told that the property was a flood risk (tiny stream 50 metres from property)......Poor service. Don't waste your time.