Unacceptable customer service

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252Bell's review of Vodafone - www.vodafone.co.uk

★☆☆☆☆

“Unacceptable customer service”

Written on: 20/02/2019 by 252Bell (1 review written)

Vodafone has failed to cancel my monthly rolling contract last year May and kept charging me for services I did not use. There was many many written complaints I wrote to Vodafone and many pointless and expensive phonecalls with them. It took over 8 months to solve anything with them using Resolver as my support while my credit ratings has been badly affected too.Vodafone did not responded to any complaint letters and failed to call me back any time they promised they would. Even finiding any sort of solution with them was hard and dragging even though they recognized the mistakes they made.Unacceptable customer service!I would not recommend anyone using Vodafone as their Mobile broadband.EVER!They are not trustworthy and customer service as such does not exists!

  • Over 1 Year

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