Terrible customer service, fees & shoddy voicemail.

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SageBeck's review of Virgin Mobile UK - www.virginmobile.com

★☆☆☆☆

“Terrible customer service, fees & shoddy voicemail.”

Written on: 29/06/2019 by SageBeck (1 review written)

During the majority of my time with Virgin the voicemail feature did not work, it kept on having to be reset but would always revert to not functioning and, despite many attempts the Virgin staff were unable to resolve this, which for such a standard feature is atrocious in this day and age.

Also I was charged an exorbitant fee from a trip abroad when I didn't use my phone once, when I contacted customer service to politely discuss this I was shocked at just how abrupt and rude they were; both the initial representative and the manager. It was this experience that was the final nail in the coffin for Virgin Mobile for me.

I have now moved to a network that is cheaper, with better coverage, has friendly customer service and wait for it... lo and behold working voicemail!

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