Ruthless Auto Renewal

★☆☆☆☆
1.4 / 5
10% of users recommend this
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hrRoberts184's review of Vectone - www.vectonemobile.co.uk

★☆☆☆☆

“Ruthless Auto Renewal”

written by hrRoberts184 on 06/09/2022

I purchased 2 SIM cards, registered, topped up credit for the Austrian bundle plan with my credit card, unticked the auto-renewal. Lo and behold, I was charged the next month from Vectone and received an email with "Your plan has been renewed successfully!" on the subject heading. I tried to call Vectone and the phone cuts off as soon as dial * for the option to speak to a representative to try to cancel the auto-renewal. So I tried to log into my account online. However, it requires a SMS code which I cannot access as I am no longer in Europe or UK. 

  • 0 - 6 Months

    Time with Network

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  • Value For Money

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