Charged for service never provided

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AaronWiley's review of Three Hong Kong - www.three.com.hk

★☆☆☆☆

“Charged for service never provided”

Written on: 30/07/2021 by AaronWiley (1 review written)

I signed up for Three GetAway service for overseas travelling. GetAway service charges you a fixed monthly fee and in return you get international roaming for a certain number of days each year. After paying for this service for many months, the first time I needed it I learnt that it was never turned on for my account. I was being charged international roaming in addition to the unactivated GetAway service. After being caught double billing me for the same service, they claim to have fixed the problem moving forward but steadfastly ignore queries about the previous charges. I have notified three through all available channels. After a week, I still do not see any correction for the billing. Whenever I contact their customer service and mention this, I am put on hold 'for a moment' and they disappear.

  • Over 1 Year

    Time with Network

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