Heartless bunch of sharks ***AVOID UNLESS YOU WANT STRESS!

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Talkmobile - www.talkmobile.co.uk
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jonybeam's review of Talkmobile - www.talkmobile.co.uk

“Heartless bunch of sharks ***AVOID UNLESS YOU WANT STRESS!”


written by jonybeam on 23/02/2017

I cancelled a contract with TM back in July 2016 on my wife's phone as she transferred over to another provider.I paid a final settlement figure of around £40 however I thought i had left the direct debit account open for the residual payment which turned out to be £14 but have just discovered that it was indeed cancelled .I did receive a letter shortly after requesting this amount however as i thought it would be collected by the same direct debit that i forgot had been cancelled I ignored it thinking it was just a standard letter.

I have just discovered that the payment was never collected and in the 4 months that have since passed my credit score has gone from virtually perfect to very poor as a result of this one single small payment oversight.I have another account with them and this along with the other account has in the 4 years proceeding that never missed a single payment.I have never missed any payments for anything in my entire 30 years of adult life and now this one small payment could cause enormous problems in our life.I have just done an Experian credit score and this single £14 missed payment is the only blemish i have on record.

I did not received any reminders to say it wasn't collected or paid for either by text or phone which is amazing as they are so quick to text and email with new sales offers but seem not to be bothered about reminding customers that a few quid is owed to them and would rather just let the customer sink like the titanic with no warning that an impending iceburg us headed there way.

The £14 has now been paid I would have been at least grateful if they could have looked into it with much more empathy common sense and gratitude to a long standing usually reliable and loyal customer and then reverse the negative delinquent credit score from against my excellent credit record which has apart from this never had single blemish against it.

TM have caused us more stress than any company i have ever dealt with.They have put us at risk of not getting a mortgage because they fail to understand that this was a simple human error a small oversight on my part that they could and SHOULD easily make a simple adjustment and overturn it but no they are too stubborn too unreasonable and frankly do not seem to care less about there customers only their profits share holders and board of Directors.

Ofcom and National Ombudsman will be notified of this injustice and once my other contract is up with them it will be goodbye and good riddance to these heartless sharks.

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